Had a great experience with Cathy in Newtownards Road Branch. (Connswater) Only went in to inquire but she was so nice and helpful we ended up booking there and then. It was such a pleasant experience... See more
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Extremely pleasant and helpful-I was unsure of where I wanted to go-Cathy showed me quite a few destinations until I choose one-it was no trouble to her at all. I would highly recommend Hayes travel... See more
Company replied
Sales person very good and professional knows her job very happy with results George Watson
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
601 reviews
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Friendly staff helped us to choose the…
Friendly staff helped us to choose the holiday we wanted at the best price.
October 19, 2025
Reply from Hays Travel - Connswater
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Amazing staff N service as usual
Amazing staff N service as usual, all friendly N able to tailor my holiday to the needs of my family with added extras
October 19, 2025
Reply from Hays Travel - Connswater
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Reply from Hays Travel - Connswater
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Reply from Hays Travel - Connswater
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Absolutely lovely people working in the…
Absolutely lovely people working in the Newtownards road shop nothing is to much trouble for them . Would highly recommend this store
October 23, 2025
Reply from Hays Travel - Connswater
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The girls on the desk were so helpful…
The girls on the desk were so helpful and gave us many options for our break away
October 19, 2025
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Over and above
The member of staff (Cathy) with whom i dealt was really helpful in researching alternatives for me after she clarified that the Rory's Travel Club holiday i had enquired about was not an escorted tour. She prepared various quotations ve.ry promptly and came good on beating the price quoted by Cosmos. She was friendly and professional.
October 18, 2025
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Stacey was very helpful and responded…
Stacey was very helpful and responded straight away to my requests
October 5, 2025
Reply from Hays Travel - Connswater
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Good service and good advice plenty of…
Good service and good advice plenty of information to make you feel at ease and great explanations very comfortable experience all round 👍👍
October 11, 2025
Reply from Hays Travel - Connswater
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We’ve just booked our 2026 family…
We’ve just booked our 2026 family cruise with Cathy, and I can’t recommend her highly enough. We spoke at the recent cruise show last Saturday. She made the whole process so easy and stress-free, taking the time to understand exactly what we wanted and offering excellent advice along the way. Cathy was patient, knowledgeable, and always quick to respond to any questions we had. Thanks to her, we’re now looking forward to a wonderful family holiday with complete peace of mind. Pxx
September 30, 2025
Reply from Hays Travel - Connswater
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The agent that was doing my booking was…
The agent that was doing my booking was so so helpful
So understanding
So kind
So respectful
Didn’t rush me at all they were honestly so great so easy to book aswel and I’m so happy with what i booked thank you hays I really appreciate it so much
September 27, 2025
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Staff willing to help in any way I'm…
Staff willing to help in any way I'm not very good with computers the Staff helped me open my hays travel card 3 times in 2 weeks no problem for the girls
September 14, 2025
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Staff were very attentive and always…
Staff were very attentive and always ready to help with any request.
August 23, 2025
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Quick well explained no stress very…
Quick well explained no stress very good experience
September 13, 2025
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Brilliant staff and helps you anyway…
Brilliant staff and helps you anyway they can
September 13, 2025
Reply from Hays Travel - Connswater
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The girls are all very helpful always…
The girls are all very helpful always go here to book my holidays
September 13, 2025
Reply from Hays Travel - Connswater
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I think the girl helping us with our…
I think the girl helping us with our booking was called Adele. She was lovely and super helpful she had been chatting with me on Facebook previously so everything was very quick in and out within 10mins with a dream booking sorted.
September 11, 2025
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Cathy's fast efficient dealings.
September 10, 2025
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Very friendly and quick and easy…
Very friendly and quick and easy booking thanks again
September 10, 2025
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Stacey in the Connswater Branch was…
Stacey in the Connswater Branch was very helpful & efficient. I was sent a link to make the payment for the holiday & it was very easy to navigate
August 22, 2025
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