What made our experience great is, the Hayes travel team are so down to earth to talk to. You go in with the type of holiday you want in your head and they make it happen and within your budget.
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I made contact with one of your Agents Adele and she was very helpful with me booking my trip to japan, we had some running around as they were booked out by the time i was ready to book...
Company replied
Sam, Danielle and all the other staff took the time to listen to what we wanted, they went above and beyond, this is our second time booking a cruise with them , Newtonards Road Branch , would highly... See more
Company replied
We’ve just booked our 2026 family cruise with Cathy, and I can’t recommend her highly enough. We spoke at the recent cruise show last Saturday. She made the whole process so easy and stress-free, taki... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
583 reviews
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A fantastic down to earth team!
What made our experience great is, the Hayes travel team are so down to earth to talk to. You go in with the type of holiday you want in your head and they make it happen and within your budget.
February 8, 2026
Just very easy to talk to staff very…
Just very easy to talk to staff very good service
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful agent
I made contact with one of your Agents Adele and she was very helpful with me booking my trip to japan, we had some running around as they were booked out by the time i was ready to book...
July 17, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback Sandra
Excellent customer service and very…
Excellent customer service and very friendly helpful staff
July 23, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback Breige
Girl friendly and very helpful gave me…
Girl friendly and very helpful gave me good information about the hotel and the prices and transfers and all that I needed to know
July 22, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback Paula
We dealt with a guy called Sam really…
We dealt with a guy called Sam really friendly n very helpful
July 22, 2026
Reply from Hays Travel - Connswater
Thank you for your kind words Mandy
Reply from Hays Travel - Connswater
Thank you for your kind words Stephen
Be patient if ringing store. If able call to shop in person.
The speed and professional approach of girl in shop.
July 16, 2026
Reply from Hays Travel - Connswater
Thank you for your feedback Maureen
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Samuel
Sam, Danielle and all the other staff took the time to listen to what we wanted, they went above and beyond, this is our second time booking a cruise with them , Newtonards Road Branch , would highly recommend them 🌟🌟🌟🌟🌟
July 11, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Very helpful staff made everything easy…
Very helpful staff made everything easy from start to finish
July 7, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Very helpful always great to book with…
Very helpful always great to book with no hassle
June 27, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Danielle was very helpful and made the…
Danielle was very helpful and made the booking very easy answered all out query’s .
June 30, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Lovely people and so helpful explained…
Lovely people and so helpful explained everything 5stars future holidays will be booked with you will recommend to family and friends
June 28, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Holiday to Malta
The young guy who booked our holiday for us was excellent and very professional and courteous . We certainly will have no hesitation to book with him again and to recommend him to others
June 21, 2026
Reply from Hays Travel - Connswater
Thank you for your kind comment.
Both Jude and Cathy were very helpful…
Both Jude and Cathy were very helpful helped sort out the cruise we wanted.
May 30, 2026
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