Had a great experience with Cathy in Newtownards Road Branch. (Connswater) Only went in to inquire but she was so nice and helpful we ended up booking there and then. It was such a pleasant experience... See more
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Extremely pleasant and helpful-I was unsure of where I wanted to go-Cathy showed me quite a few destinations until I choose one-it was no trouble to her at all. I would highly recommend Hayes travel... See more
Company replied
Sales person very good and professional knows her job very happy with results George Watson
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
601 reviews
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Holiday booked
I was in yesterday booking a holiday with Danielle,she was great help & very professional.Got us exactly what we asked for
March 20, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
Sam was absolutely excellent
Sam was absolutely excellent! Helpful, informative & efficient. Holiday booked, deposit paid, information provided and all completed in the first ten minutes of my lunch break. Highly recommended 5⭐️
March 16, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
A lovely group of people
They're a lovely group of people to deal with. They're so helpful and will go out of their way to get answers for you 😀
July 12, 2025
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Very happy with the service I received
Very happy with the service I received. The young man called Sam who done my booking with very professional and was able to meet all my needs for the holiday
March 15, 2026
Reply from Hays Travel - Connswater
Mr Philip Johnston,
We're happy to hear that you were happy with our service and that we were able to meet all your needs!
Newtownards Road Branch, Hays Travel
Great ski trip
Great ski trip. Rory’s Travel Club & Travel Solutions were amazing! TS reps Stella, Tony, Roman & Margo were always on hand to answer questions or sort things out. Very supportive team!
Flight delayed by 90 minutes at departure. That was the only fly in the ointment!
March 14, 2026
Reply from Hays Travel - Connswater
Thank you for you kind feed back and continued support
Very attentive & accommodating
Very attentive & accommodating, listened to our needs and gave us various options to choose to reach what we were looking for
February 18, 2026
Reply from Hays Travel - Connswater
We appreciate you taking the time to leave us a review. We're so happy to hear that we were attentive and accommodating to your needs, offering various options.
Danielle was so polite and she got us a…
Danielle was so polite and she got us a good holiday nice and quick she was lovely
March 14, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Best place to go
Very friendly and welcoming I’m very helpful to find the perfect holiday for me
March 10, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback and continued support
Over and above their duty
Friendly more than helpful listened to our needs. Even after we had book a cruise she helped me with an other problem. She went over and above her duty
February 26, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Knowledgeable service. Happy to help.
Adele is very experienced in her job and gives us confidence to know that everything has been done for us. We would know that she’d be able to answer any questions we would have and sort out any problems should they arise.
February 25, 2026
Reply from Hays Travel - Connswater
Thank you so much for your kind review Linda, Always happy to help :)
I rate Hays Travel 100% for customer service
I had a good experience with Hays Travel,I found the whole experience so easy and the lady couldn’t have been more helpful,she made everything very clear
March 2, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
We are so happy we could assist you quickly and efficiently.
Very helpful as usual every time we…
Very helpful as usual every time we booked a holiday though hays Newtownards road Belfast its so easy and the staff are knowledgeable
February 25, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
Very helpful jn making my booking but…
Very helpful jn making my booking but 24 hours later I am still waiting for confirmation and details for my trip.
February 17, 2026
Reply from Hays Travel - Connswater
Thank you for your booking glad we got the mix up in what happened with your confirmation sorted
Cathy was very helpful with all my…
Cathy was very helpful with all my questions about the holiday and the ship
February 18, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback and continued support
The girl who looked after us was great…
The girl who looked after us was great her customer service was excellent Jade her name was in Newtownards Road a brilliant asset to Hays travel
February 11, 2026
Reply from Hays Travel - Connswater
We appreciate you highlighting the excellent customer service you received from our team member on Newtownards Road. We're so glad she provided such a positive experience. Thank you for your continued support
Cathy was a wonderful help
Cathy was a wonderful help ! Made the process very simple & easy
February 14, 2026
Reply from Hays Travel - Connswater
We appreciate you taking the time to share your experience. We are so happy to hear that the process was simple and easy for you.
Danielle is always there to help and…
Danielle is always there to help and answer any questions nothing is too much trouble .
February 11, 2026
Reply from Hays Travel - Connswater
We appreciate you taking the time to leave us such a great review. Thank you for your continued support
The guy I spoke to was very helpful…
The guy I spoke to was very helpful looking into different dates and flight times until we got sorted .We ended up getting a really good deal with everything we wanted .
January 25, 2026
Reply from Hays Travel - Connswater
Thank you for your kind comment :)
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