Had a great experience with Cathy in Newtownards Road Branch. (Connswater) Only went in to inquire but she was so nice and helpful we ended up booking there and then. It was such a pleasant experience... See more
Company replied
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Extremely pleasant and helpful-I was unsure of where I wanted to go-Cathy showed me quite a few destinations until I choose one-it was no trouble to her at all. I would highly recommend Hayes travel... See more
Company replied
Sales person very good and professional knows her job very happy with results George Watson
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
601 reviews
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The assistant was great getting us the…
The assistant was great getting us the best deal and letting us know about getting a good rate when changing our money for our holiday. I would highly recommend hays travel.
January 30, 2026
Reply from Hays Travel - Connswater
We're happy to hear that our assistant provided you with a great deal and helpful advice for your holiday! Thank you for recommending Hays Travel, we appreciate it.
Great service, friendly, knowledgeable staff
Great service Jade phoned me and explained everything, she was extremely knowledgeable and very friendly. I am excited to go on holiday knowing everything has been sorted.
February 6, 2026
Reply from Hays Travel - Connswater
We're happy to hear that you received great service! We appreciate you mentioning how everything was explained to you so well, and that you are excited for your holiday
The staff member delt with us was Danielle …
The staff member delt with us professionally the shop was bright fresh smelling and warm .
January 28, 2026
Reply from Hays Travel - Connswater
We appreciate your positive comments regarding our shop's atmosphere and the professional service you received. Thank you for your review.
Reply from Hays Travel - Connswater
We appreciate your positive feedback and are so glad that we could help you with a great price!
Sam was great help and a lovely person
Sam was great help and a lovely person. Would recommend him to anyone.
February 1, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
The travel agent was very helpful
The travel agent was very helpful she knew everything I asked about and got the holiday I wanted at the price is was looking to pay.
February 1, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review, Happy to help :)
Adele was very helpful
Adele was very helpful, friendly too, also when added an extra person few days later was not a problem, would highly recommend
January 24, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review Karen :)
Staff very friendly and are patient &…
Staff very friendly and are patient & helpful when searching for holidays
January 16, 2026
Reply from Hays Travel - Connswater
We appreciate you sharing your experience! We are so happy to hear our staff was friendly, patient, and helpful in your holiday search.
Lovely customer service very friendly…
Lovely customer service very friendly and a pleasure to book through them
January 27, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Got what we wanted in hotel and flights…
Got what we wanted in hotel and flights very helpful staff
January 17, 2026
Reply from Hays Travel - Connswater
Thank you for your great review
Very friendly staffVery friendly staff always find your…
Very friendly staff always find your best option
January 18, 2026
Reply from Hays Travel - Connswater
Thank you very much
The young lady who dealt with us was as above
The young lady who dealt with us was very pleasant and friendly and efficient in our transaction.
January 19, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Adele was very helpful when i was…
Adele was very helpful when i was looking to book a girls break. she gave us lots of options at great prices.
January 21, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Brilliant costumer service even…
Brilliant costumer service even remembered my name! Will
Definitely be booking my holidays with hays!
January 21, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
Excellent customer service
Excellent customer service. Very friendly and helpful staff. Adel could not have been more helpful and knowledgeable. Highly recommended.
January 17, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review Keith :)
Very polite and helpful.
January 8, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Friendly got me exactly what I wanted…
Friendly got me exactly what I wanted and few pounds cheaper fab customer service
January 7, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Jade was great help
Although the holiday that we had originally contacted Hays for was sold out Jade was amazing and was able to get us sorted with new dates and kept the price very reasonable. She explained everything that was included.
January 12, 2026
Reply from Hays Travel - Connswater
aw thanks very much Chloe for your reply! we are glad we got you sorted and have something to look forward to
Cathy was great and everything was…
Cathy was great and everything was booked fast and hassle free.
January 12, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Always used hayes
Always used hayes
They know exactly what were looking for and are able to help every time
January 12, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
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