Had a great experience with Cathy in Newtownards Road Branch. (Connswater) Only went in to inquire but she was so nice and helpful we ended up booking there and then. It was such a pleasant experience... See more
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Extremely pleasant and helpful-I was unsure of where I wanted to go-Cathy showed me quite a few destinations until I choose one-it was no trouble to her at all. I would highly recommend Hayes travel... See more
Company replied
Sales person very good and professional knows her job very happy with results George Watson
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
601 reviews
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The Hays sales assistant was fantastic…
The Hays sales assistant was fantastic and helped with any queries
May 20, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review
Cruise Booked…
Booked a cruise recently with Hays Travel.
Adele was very efficient and answered all my questions without hesitation. Helped me make the right choice, with her expert knowledge. There were few seats left on plane so had to make a snap decision, but Adele gave me the advice I needed to get it booked! Have used Hays in the past and will continue to do so!
May 10, 2026
Reply from Hays Travel - Connswater
Thank you very much for your kind review, always happy to help :)
One happy customer
The young member if staff called SAM feom the newtownards road store was brilliant from start to finish, calmly and patiently talked me through every detail with a fine tooth comb and really took care of me, i was really happy
May 16, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review.
Great travel agents
Staff helpful booking process easy
They always have information right and keep u updated with information on holidays arrangements which I like as we r pensionersv
May 12, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback.
Reply from Hays Travel - Connswater
Thank you very much
It was my first time ever booking a…
It was my first time ever booking a holiday, I've never been abroad anywhere and danielle put me at ease and talked me through everything
May 9, 2026
Reply from Hays Travel - Connswater
Thank you very much for your kind review
Reply from Hays Travel - Connswater
thank you for your kind feedback
I was charged £ 173 and some pennies…
I was charged £ 173 and some pennies for a return from Belfast City to London Heathrow, later a friend checked and found out that I could have got the same flight for £ 113, Hays Travel are a ripoff and I won't be using them again
April 14, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back
They were very patient with me as we…
They were very patient with me as we discussed different options and dates and made sure to answer all my questions. Made the process very easy and straightforward.
April 22, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Cathy was super friendly and very quick…
Cathy was super friendly and very quick to send me on the details, plus also rang me to advise of changes. She made the experience so easy.
April 18, 2026
Reply from Hays Travel - Connswater
Thank you so much for your kind words.
Hays Newtownards Road
Hays newtownards road is were we booked our holiday for the summer..Adel ( the Hays rep) has been consistently helpful over the years in finding us the best deals and flight times for our trip to Portugal.we would recommend booking here for any kind of holiday 👍
April 17, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review and continued support :)
Girls messaged responses to my…
Girls messaged responses to my questions really quickly
April 15, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back
I spoke with Sam who was extremely…
I spoke with Sam who was extremely helpful and got my daughter and myself a great deal to Edinburagh. Very nice on the phone.
April 8, 2026
Reply from Hays Travel - Connswater
Thank you for your kind words.
Thanks, Sam.
The staff where very helpful and had a…
The staff where very helpful and had a lot of time for customers
April 14, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
Really helpful staff 😊
Saw an offer on Facebook & contacted the local agent by PM for details. I couldn't get to the shop for a few days to book. The agent very kindly offered to book online for me to make sure I got it at the price offered. She was very helpful so all in all, a very easy, quick process.
April 4, 2026
Reply from Hays Travel - Connswater
Thank you for your kind words.
Catherine was very pleasant and made us…
Catherine was very pleasant and made us feel very comfortable booking our holiday and explained all details
April 4, 2026
Reply from Hays Travel - Connswater
Thank you so much for lovely review.
The lady called Sam in Hays Travel very…
The lady called Sam in Hays Travel very efficient.
March 28, 2026
Reply from Hays Travel - Connswater
Thank you for your kind words.
Friendly staff who took their time with…
Friendly staff who took their time with us always will go the extra mile.
March 25, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review, always happy to help :)
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