Had a great experience with Cathy in Newtownards Road Branch. (Connswater) Only went in to inquire but she was so nice and helpful we ended up booking there and then. It was such a pleasant experience... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely pleasant and helpful-I was unsure of where I wanted to go-Cathy showed me quite a few destinations until I choose one-it was no trouble to her at all. I would highly recommend Hayes travel... See more
Company replied
Sales person very good and professional knows her job very happy with results George Watson
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
601 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and very…
Excellent customer service and very friendly helpful staff
July 23, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback Breige
Girl friendly and very helpful gave me…
Girl friendly and very helpful gave me good information about the hotel and the prices and transfers and all that I needed to know
July 22, 2026
Reply from Hays Travel - Connswater
Thank you for your kind feedback Paula
We dealt with a guy called Sam really…
We dealt with a guy called Sam really friendly n very helpful
July 22, 2026
Reply from Hays Travel - Connswater
Thank you for your kind words Mandy
Reply from Hays Travel - Connswater
Thank you for your kind words Stephen
Be patient if ringing store. If able call to shop in person.
The speed and professional approach of girl in shop.
July 16, 2026
Reply from Hays Travel - Connswater
Thank you for your feedback Maureen
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Samuel
Sam, Danielle and all the other staff took the time to listen to what we wanted, they went above and beyond, this is our second time booking a cruise with them , Newtonards Road Branch , would highly recommend them 🌟🌟🌟🌟🌟
July 11, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Very helpful staff made everything easy…
Very helpful staff made everything easy from start to finish
July 7, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Very helpful always great to book with…
Very helpful always great to book with no hassle
June 27, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Danielle was very helpful and made the…
Danielle was very helpful and made the booking very easy answered all out query’s .
June 30, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Lovely people and so helpful explained…
Lovely people and so helpful explained everything 5stars future holidays will be booked with you will recommend to family and friends
June 28, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review :)
Holiday to Malta
The young guy who booked our holiday for us was excellent and very professional and courteous . We certainly will have no hesitation to book with him again and to recommend him to others
June 21, 2026
Reply from Hays Travel - Connswater
Thank you for your kind comment.
Both Jude and Cathy were very helpful…
Both Jude and Cathy were very helpful helped sort out the cruise we wanted.
May 30, 2026
Reply from Hays Travel - Connswater
Thank you Margaret :)
Booking was so easy Catherine was very…
Booking was so easy Catherine was very professional checking spelling of names. As have had issues before with different branch. So yes experience was great and i felt confident everything was done correctly.
May 21, 2026
Reply from Hays Travel - Connswater
Thank you so much for your lovely feedback Sandra
Staff member was amazing very…
Staff member was amazing very knowledgeable efficient and professional put me at ease immediately and talked through options and ensured we had everything we needed will definitely recommend and go back again.
May 13, 2026
Reply from Hays Travel - Connswater
Thank you for your kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.