Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... See more
Company replied
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment I phoned the hays…
From the moment I phoned the hays travel branch was great, Morgan who helped me get the holiday I wanted was nothing more than amazing, nothing was a problem even after I had phoned the branch on numerous times, with her help I've got the perfect cruise and a few days stay in a lovely hotel, can't recommend the Consett branch enough
April 30, 2026
Reply from Hays Travel - Consett
Thank you so much, i really appreciate your feedback and i was so happy to find you the perfect cruise.
thanks
Morgan :)
Excellent service as per the…
Excellent service as per the norm,Katelyn was excellent in sorting what we needed.
April 30, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, many thanks Katelyn
Amazing team
Amazing team! Really listened to me for what I wanted after for our family holiday!!… I would always book through hays!
April 22, 2026
Reply from Hays Travel - Consett
Hi Sarah,
We're so happy to hear that our team listened to your needs and helped you plan an amazing family holiday! Thank you for your continued trust in us.
Kind Regards
Hays Travel Consett
Amanda
Very friendly helpful member of staff
April 28, 2026
Reply from Hays Travel - Consett
Hi,
We appreciate you taking the time to share your positive experience; we are so happy to hear our staff were helpful and friendly.
Kind Regards
Hays Travel Consett
Katelyn
Reply from Hays Travel - Consett
Hi Marie,
We appreciate you sharing your experience! We are so happy to hear the booking process was quick and that our team's knowledge was helpful.
Kind Regards
Hays Travel Consett
Amanda
Worked hard and looked at all options…
Worked hard and looked at all options for us very caring
April 28, 2026
Reply from Hays Travel - Consett
We appreciate your kind words and are so glad we could assist you with your booking, ensuring all options were explored.
You know where we are if you need us - Thanks again Alison
Friendly staff and good deals
April 8, 2026
Short break to Minorca
The girl who dealt with us was really helpful and managed to get the ideal holiday package for us.
April 21, 2026
Highly recommend booking your holiday…
Highly recommend booking your holiday with Hays. I've never had a bad experience. The staff go above and beyond to ensure you get the best price for your holiday. Big shout out to Amanda, she was fab sorting out our trip to Greece yesterday. She was full of knowledge about the resort making the booking very quick and easy.
April 21, 2026
Staff member was very helpful and…
Staff member was very helpful and didn’t rush me to make my choice of booking. She showed me lots of reviews for the hotel I finally chose and made the process very easy
April 21, 2026
Was served by Amanda lovely lady very…
Was served by Amanda lovely lady very helpful credit to your company 10/10
April 15, 2026
Staff very helpful and pleasant
Staff very helpful and pleasant
They. Work very well as a team
April 17, 2026
Excellent service ,nothing was too much…
Excellent service ,nothing was too much truble
April 15, 2026
From the initial enquiry to final…
From the initial enquiry to final booking everything went perfect.
Abbey was a superstar and went above and beyond to ensure our booking included everything we wanted
April 15, 2026
As per usual
As per usual, always helpful, nothing is a bother. Always feel that the staff are genuinely trying their best to give you the best experience when booking a holiday. Most of all it's the feeling of a very friendly environment serving the local community.
April 15, 2026
Helpful and friendly
Very helpful and caring.As I am a solo traveler I was listened to and helped get the most of what I wanted for my forth coming holiday.Everytthing was booked for me,seats on plane,extra luggage the staff were so helpful and friendly
April 8, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely review it was a pleasure to book your holiday. If you require any further help please let me know. Thanks Amanda
Reply from Hays Travel - Consett
Hi Janette ,
We appreciate your kind words; we are so glad you found our service helpful and quick!
Kind regards
Hays Travel Consett
Katelyn
Nearly everything was explained to you…
Nearly everything was explained to you but if questions were not asked you weren’t told about it and why do they put times on on the car parking days
April 3, 2026
Reply from Hays Travel - Consett
Hi :) thank you so much for your review. Just to clarify Newcastle Airport do require times to book the car in their car park. I can see that you took advantage of our exclusive car parking discount, this can only be booked at Hays Travel so that's great :) We are open 7 days a week so please let us know if there is anything at all you are unsure about. We will be in touch as soon as tickets are ready for collection - Thanks again Amanda, Branch Manager.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.