5 star every time fabulous service answer any questions you have. Staff amazing so friendly and helpful. Could not get better anywhere if you want to book a holiday go to Hays Travel Cramlington.⭐️⭐️... See more
Company replied
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Been booking with hays for many years, as always top notch service with Lisa holiday sorted 👌 great price and flight times. All the staff are brilliant, wouldn't want to go anywhere else, thanks agai... See more
Company replied
Just like to say Amelia,Masiy, Bridget but everyone are so helpful fining us what we need for what we want and the always find is great deals even the travel insurance
We wanted to book a holiday with friends for 2028 Max in the Cramlington branch was very helpful, he arranged it so we coukd defer our payments till November 2026. We always use Hays because all the s... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
4.9
Excellent
2K reviews
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Just like to say Amelia,Masiy& Bridget
Just like to say Amelia,Masiy, Bridget but everyone are so helpful fining us what we need for what we want and the always find is great deals even the travel insurance
July 12, 2026
We love Hays Travel service always first class
We love Hays Travel , always book our holiday with you , customer service is always great extremely helpful in giving us what we are looking for .
July 12, 2026
We wanted to book a holiday with…
We wanted to book a holiday with friends for 2028 Max in the Cramlington branch was very helpful, he arranged it so we coukd defer our payments till November 2026. We always use Hays because all the staff sometimes ho above and beyond to help you have a wonderful holiday experience
July 11, 2026
GREAT SERVICE FROM TWO HAYS SHOPS…
We originated our last booking in september 2026 in Hays Morpeth office and finalised it in Cramlington office.
In both cases, excellent service
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
We wanted a last minute deal and Lisa…
We wanted a last minute deal and Lisa went the extra mile to please us. We were thrilled with the booking and the service is first class.
July 9, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jess :)
The staff always go above and beyond
The staff always go above and beyond, very welcoming and happy to see you.
Got my holiday sorted no problem
Always had good experience with Hays Cramlington
July 7, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jess :)
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Max :)
As always excellent service and advise…
As always excellent service and advise from Lisa
July 8, 2026
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Lisa :)
Good service
Good service, recommend, staff friendly and like this the office dog welcome.
Thanks
July 8, 2026
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Jess :)
5 star every time fabulous service…
5 star every time fabulous service answer any questions you have. Staff amazing so friendly and helpful. Could not get better anywhere if you want to book a holiday go to Hays Travel Cramlington.⭐️⭐️
July 6, 2026
Reply from Hays Travel - Cramlington
Thank you so much for leaving such a kind review, your lovely words really matter to us!
Thanks Lisa :)
Staff are brilliant so helpful no need…
Staff are brilliant so helpful no need to go anywhere else
July 7, 2026
Reply from Hays Travel - Cramlington
We always strive to give the best service and are so glad you received just that. Thank you for taking the time to leave a review
Thanks Macey :)
Cunard 2027 Here WeCome ! Friendly and caring and patient
Friendly and caring and patient
July 5, 2026
Reply from Hays Travel - Cramlington
Thank you for your kind words!
Thanks Amelia :)
A very friendly office in Cramlington
A very friendly office in Cramlington.
You are remembered as a frequent customer.
All necessary adaptions and assistance are also remembered. Advice and information of the booking chosen given.
Excellent service and very friendly and informative staff.
June 29, 2026
Reply from Hays Travel - Cramlington
Thank you so much for your lovely review, we love our repeat customers, see you again soon!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Pauline,
Thank you for taking the time to leave this lovely review. We are so pleased to hear you received friendly and efficient service. ^Richey
Reply from Hays Travel - Cramlington
J L,
Thank you for your wonderful feedback! We are so pleased to hear that our Macey was very helpful and provided good advice. ^Richey
Reply from Hays Travel - Cramlington
Mr Michael Dunwoody,
Thank you for your wonderful feedback! We are so pleased to hear that Macey was friendly and helpful in getting your holiday booked. ^Richey
Been booking with hays for many years
Been booking with hays for many years, as always top notch service with Lisa holiday sorted 👌 great price and flight times. All the staff are brilliant, wouldn't want to go anywhere else, thanks again hays, as Tina says you're simply the best ❤️
July 1, 2026
Reply from Hays Travel - Cramlington
Thank You so much for your kind words, we always appreciate our loyal customers
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you so much for taking the time to leave a lovely review, we appreciate your kind words,
Thanks Macey :)
very pleasant and helpful
June 30, 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, efficient, and knowledgeable service. We truly appreciate your kind words.
Bridget :)
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