We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Would not go anywhere else to book a holiday then Hays travel. Cramlington . Very very helpful and really try her best to get me the holiday budget I was looking for excellent service. ⭐️
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
4.9
Excellent
2K reviews
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Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jess :)
No waiting dealt with request as I…
No waiting dealt with request as I wanted very polite helpful tickets to san diego now booked many thanks to Max
August 6, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
The usual high standard of…
The usual high standard of professionalism plus kindness and intetest
August 6, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Outstanding service couldn’t have been…
Outstanding service couldn’t have been more helpful and walked away with a fabulous holiday once again congratulations to Faye and the Hays team that’s why people continually come back great service and go that extra mile
August 5, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Faye :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Debs :)
October holiday
We always visit our local Hays Travel shop when ever we want to book a holiday. As always we went in knowing where we wanted to go and when ( with some flexibility) and we left having booked exactly what we wanted , with help . As always EXCELLENT SERVICE
August 4, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Extremely knowledgeable and helpful…
Extremely knowledgeable and helpful staff- all patient and wearing a smile.
August 3, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Family holiday
I book all my holidays at hays travel cramlington, the service from lisa and her team is excellent,they're all very helpful friendly and they go the extra mile.🙂
August 3, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Great friendly helpful staff.
August 2, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Olivia :)
Great staff everything explaned to me…
Great staff everything explaned to me about my holiday thank you so much
August 2, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Really helpful and informative staff no…
Really helpful and informative staff no problems with booking process excellent service
August 2, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
Wouldn’t book our holiday anywhere else
We dealt with Lisa when we came into the cramlington branch. She’s absolutely lovely, friendly, knowledgeable and listened. To be honest all the staff are lovely and we always book our holidays through the Cramlington branch. They always match the price online, even cheaper sometimes. We wouldn’t book our holiday anywhere else.
August 2, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
lovely staff, very helpful
ws no problem, everyone was sooooo helpful especially Max who dealt with me.
August 1, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
All staff knowledgeable and friendly
All staff knowledgeable and friendly. Max was really patient and answered all queries prior to booking
August 1, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Deb :)
Always book at Hays
Always book at Hays. Always have an excellent experience. Could book on the Internet but book at Hays because we should use independent retailers or lose them.
July 24, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
It was a very good service and i was…
It was a very good service and i was very happy with the service
July 29, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Absolute fabulous service from moment…
Absolute fabulous service from moment of walking into Cramlington office (shop) ,my daughter and I sorted within half an hour from the lovely Faye.
Thank You
July 28, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Faye :)
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