Abigail pulled out all the stops to get our New York cruise/fly holiday booked for 2027. She was always very responsive to our questions and gave very helpful advice on cabin selection for the cruis... See more
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Excellent service Abigail was very helpful, knowledgeable and extremely friendly. We have been using Tui for years but think Hays will now be our first port of call. Thank you
Company replied
Sam at Hays Travel Crewkerne is absolutely amazing. He has arranged several holidays for us. He is so friendly and efficient. Always remembers who we are and greets us with a smile and a cheery hello.... See more
Company replied
I booked a trip to Turkey for my sister’s wedding and had a brilliant experience with Hays Travel, Crewkerne. Abi was absolutely lovely, friendly, helpful and kept me updated throughout. She called... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Street, TA18 7JP, Crewkerne, United Kingdom
- 01460 73413
4.9
Excellent
329 reviews
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Reply from Hays Travel - Crewkerne
Thank you for your review! I'm happy to hear you found our service friendly & helpful :) - Sam
Very informative user friendly lady
February 18, 2026
Reply from Hays Travel - Crewkerne
Hi Johanna, thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Excellent service
Sam was very friendly, knowledgeable and straightforward to deal with.
Very efficient and prompt with responses. Excellent member of your team.
February 25, 2026
Reply from Hays Travel - Crewkerne
Thank you so much for this lovely feedback! I'm so glad we got all of your travel plans sorted together and I hope you have a great trip when the time comes! :)
Easy and friendly team
Stacey made it easy and hassle free to book and pay. Never a problem over the last six years. Will always book up coming Hoilday.
February 23, 2026
Reply from Hays Travel - Crewkerne
Thank you for booking with us again, and for your loyalty to both me and the company. :) I am sure you will have an amazing time on your cruise. Stacey :)
Sam is fantastic!
Sam made the booking process easy and stress free for my trip to Iceland . He was very helpful and replied to my emails quickly. Thank you Sam!
February 20, 2026
Reply from Hays Travel - Crewkerne
Thank you so much for your review! It was a pleasure getting Iceland all sorted and I'm so happy to see that you had an amazing trip! :) - Sam
Staff were very
February 7, 2026
Reply from Hays Travel - Crewkerne
Hi Irene, thank you very much for leaving us 5 stars! We look forward to speaking with you again soon - Stacey
Always a pleasure to book our holiday…
Always a pleasure to book our holiday with Stacey - we collaborate together with different ideas and she makes it a fun-part of the whole holiday experience.
February 13, 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback. It was a pleasure to get you booked on your holiday. I am sure you will have an amazing time! Stacey :)
Sam was great reworked my quotes…
Sam was great reworked my quotes quickly and gave some informed advice as had stayed in the hotel so perfect thank you
February 11, 2026
Reply from Hays Travel - Crewkerne
Hi Justine, thanks for this lovely review! It was a pleasure getting this trip all booked and I look forward to speaking with you again soon :) - Sam
Professional and efficient
All the Staff at Crewkerne are knowledgeable and helpful.I booked my holiday after the email Stacey Bailey sent with other holiday options. Stacey was on her day off therefore I booked with her assistant manager who was equally professional and efficient.
January 31, 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback. I am so glad that we managed to get you booked on another amazing holiday. I look forward to seeing you in branch again soon. Stacey :)
Love our Crewkerne branch
Sam in Crewkerne has been wonderful very patient while we chose the right holiday. He was very helpful
February 5, 2026
Reply from Hays Travel - Crewkerne
Hi Kaye, thank you for taking the time to leave a review! I'm so glad we got the best cruise for you all booked up! I look forward to speaking with you again soon :) - Sam
The service was great and information…
The service was great and information covered all that we needed and expected.
Tony Tai
January 27, 2026
Reply from Hays Travel - Crewkerne
Thank you for the lovely review! I hope you both have a lovely holiday and I look forward to hearing all about it! - Ryan
The girl I dealt with was very helpful…
The girl I dealt with was very helpful & committed to finding our perfect holiday, so helpful and polite at all times.
January 31, 2026
Reply from Hays Travel - Crewkerne
Hi Zara, thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Fantastic staff and excellent service
Fantastic staff and excellent service! Stacey really sorted out my challenging holiday requests very swiftly! Would definitely recommend their service!
January 30, 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely review! I am so glad we managed to get you booked for such an amazing trip. I look forward to seeing you again soon. :) Stacey
Excellent service as always
Excellent service as always, great knowledge & excellent customer service.
January 29, 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback! It was a pleasure to book another holiday for you. I look forward to hearing all about it! Stacey :)
Stacey was a great help
Stacey was a great help. Professional and friendly. Thank you
January 28, 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback. I hope to speak with you again soon. :) Stacey
Reply from Hays Travel - Crewkerne
Hi Roy, thanks for your review! I'm glad you found my service friendly and helpful. I look forward to speaking with you again soon :) - Sam
Great service from Stacey
Went in to discuss our first cruise not really having much of a clue! Stacey was brilliant.. very knowledgeable and extremely patient trying to ensure 3 couples were happy! Nothing seemed too much trouble. Took 3 hours of her time and she was fantastic. Have had an email to confirm booking and wouldn't hesitate to go back to her. Very pleased with our visit.
January 11, 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback! It was an absolute pleasure to get you all booked on your first cruise and i am sure that you will all have an amazing time! I hope to see you in branch again soon. Stacey :)
FRIENDLY SERVICE HELPED ME TO FIND MY…
FRIENDLY SERVICE HELPED ME TO FIND MY PERFECT HOLIDAY AT THE RIGHT PRICE NOTHING WAS TOO MUCH TROUBLE FOR HIM.
January 17, 2026
Reply from Hays Travel - Crewkerne
Thank you for your review! It was a pleasure securing another Italy trip with you in store and I look forward to speaking with you again soon - Sam
Going the extra mile
I was treated by your member of staff, Abigail, with complete patience as together we worked out the type of holiday I was looking for. She came up with ideas and advice which met the needs of me and of my disabled friend. She was always happy to deal with any further questions I had during the process and kept me informed at all times over a number of days. I feel she went the extra mile on my behalf.
January 17, 2026
Reply from Hays Travel - Crewkerne
Hi Andrew, thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Fantastic Experience!
Fantastic experience with the staff at Hays Travel Crewkerne. Great service from start to finish.
January 14, 2026
Reply from Hays Travel - Crewkerne
Thank you for your feedback. We are sure that you will an amazing time! Sam :)
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