Abigail pulled out all the stops to get our New York cruise/fly holiday booked for 2027. She was always very responsive to our questions and gave very helpful advice on cabin selection for the cruis... See more
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See what reviewers are saying
Excellent service Abigail was very helpful, knowledgeable and extremely friendly. We have been using Tui for years but think Hays will now be our first port of call. Thank you
Company replied
Sam at Hays Travel Crewkerne is absolutely amazing. He has arranged several holidays for us. He is so friendly and efficient. Always remembers who we are and greets us with a smile and a cheery hello.... See more
Company replied
I booked a trip to Turkey for my sister’s wedding and had a brilliant experience with Hays Travel, Crewkerne. Abi was absolutely lovely, friendly, helpful and kept me updated throughout. She called... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Street, TA18 7JP, Crewkerne, United Kingdom
- 01460 73413
4.9
Excellent
331 reviews
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Reply from Hays Travel - Crewkerne
Thank you for your feedback. I am sure you will have a fantastic time. Sam :)
Abi in Crewkerne was very helpful and…
Abi in Crewkerne was very helpful and couldnt of been more helpfull
September 12, 2025
Reply from Hays Travel - Crewkerne
Hi Mark, thank you for the lovely review. I look forward to hearing about your holiday when you return. Abi 🙂
Everything was right and easy
September 17, 2025
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback. I hope you have a fantastic time! Stacey :)
Stacey was very helpful and covered…
Stacey was very helpful and covered everything I needed. This is the first ever trip on my own since losing my husband in April of this year.
September 10, 2025
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback. I am sure you will have a fantastic trip. If there is anything you need please feel free to get in touch. Stacey :)
Reply from Hays Travel - Crewkerne
Thank you for booking with us again, and for your lovely feedback. :) Stacey :)
The experience was handled…
The experience was handled professionally and with a confidence that the person involved knew what they were doing, and that they wanted to be helpful. I
September 5, 2025
Reply from Hays Travel - Crewkerne
Thank you for your feedback. It was a pleasure to get you sorted for your holiday. I look forward to seeing you in branch again soon. Stacey :)
Abi was excellent
Abi was excellent. Super helpful and explained everything in detail
September 2, 2025
Reply from Hays Travel - Crewkerne
Hi Judy, thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Lewis was very friendly and helpful
Lewis was very friendly and helpful. Showed us everything we discussed on screen. Explained certain things we queried. Reviewed everything with us before we paid our deposit. He followed up with emails as promised. Couldn't ask for a nicer man. Thank you Lewis.
August 24, 2025
Reply from Hays Travel - Crewkerne
Thank you so much for leaving a lovely review! We will pass this onto Lewis and we look forward to seeing you in store again soon :) - Sam
Great booking experience
Sam gave us all the information required and the booking process was made super easy.
August 16, 2025
Reply from Hays Travel - Crewkerne
Thank you so much for your review! It was a pleasure getting Iceland all booked up for you. I look forward to speaking to you again soon :) - Sam
Tbh the whole interaction felt like…
Tbh the whole interaction felt like hard work - constantly having to chase for a reply to my messages and by the time I did get booked the price had gone up! Very disappointing
July 29, 2025
Reply from Hays Travel - Crewkerne
Hello, thank you for taking my call this afternoon to discuss your review. I am so sorry that you were disappointed with the service you received from us. We are a very small team in Crewkerne and due to the large number of messages and enquiries, it took us a little longer than usual to respond. I do hope that you have an enjoyable holiday when the time comes and please do let us know if we can assist further - Sam
Channel Islands holiday…
Mollie was very quickly able to provide us with two travel options to the Channel Islands that fully matcherd our initial request for assistance.
July 31, 2025
Reply from Hays Travel - Crewkerne
Hi John, it was a pleasure booking your holiday to Guernsey! I hope you have a great time. - Millie :)
Booking our Norwegian coastal cruise
Sam and Millie dealt with us with interest and patience. They were very efficient and clearly very good at Thier jobs. I would recommend them definitely.
July 26, 2025
Reply from Hays Travel - Crewkerne
Thank you for leaving us a lovely review! I really appreciate your feedback and I am so glad we got your cruise all confirmed! I look forward to seeing you in store again soon - Sam :)
Staff were friendly & professional
Staff were friendly & professional, and gave me ample opportunity to discuss my requirements and find answers to the questions I had.
July 24, 2025
Reply from Hays Travel - Crewkerne
Thank you for your kind review :)
Reply from Hays Travel - Crewkerne
Hi Lyndsay, thank you for your review :)
Polite and very helpful staff looking…
Polite and very helpful staff looking forward to my hols
July 6, 2025
Reply from Hays Travel - Crewkerne
Thank you for your kind review - Millie :)
Crewkerne branch very convenient
Crewkerne branch very convenient, central, and appreciated.
Your very personable member of staff Sam, reacted quickly and decisively to our precise and rather tricky request.
His attention to the details of our needs was as
Sharp as his professional attitude which installed confidence in our booking procedure.
July 4, 2025
Reply from Hays Travel - Crewkerne
Thank you so much for taking the time to leave a review! It was a pleasure getting your holiday all booked and I hope you all have a lovely time in Greece :) - Sam
The travel agent really listened to us
June 25, 2025
Reply from Hays Travel - Crewkerne
Thank you for your feedback. It was a pleasure getting your holiday confirmed. I hope to see you again soon. Stacey :)
Very helpful advice and took the time…
Very helpful advice and took the time to explain everything. Very pleased with the service, thank you.
June 21, 2025
Reply from Hays Travel - Crewkerne
Thank you for your review! I am glad to hear you were pleased with our service and we look forward to seeing you in store again soon :)
Friendly service
I was made to feel really welcome and the guy serving me was really friendly, helpful and answered all my questions and made the whole experience really easy.
June 24, 2025
Reply from Hays Travel - Crewkerne
Thank you for the lovely review! I am so glad you found our service helpful and I hope you have a great trip when the time comes :) - Sam
Shaun at Hays Crewkerne handled our…
Shaun at Hays Crewkerne handled our holiday enquiry with professionalism and went into great detail providing us with all the information we needed. Have booked two holidays with him
June 10, 2025
Reply from Hays Travel - Crewkerne
Thank you Monica for a lovely review, im starting a collection now! Glad we can be here to help fill your calendar up - Shaun :)
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