We were going to book online but decided to come back to Hays,actually really pleased we did as the booking was not particularily straight foreward.The staff were brilliant,so precise and made us so h... See more
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All the staff in the crook branch were friendly and polite. All greeted me and said hello as I entered the branch. Callum, who did my booking was very helpful, professional and enthusiastic - takin... See more
Company replied
Very friendly lady, Chelsy who searched for holiday for upcoming half term break with daughter and grandchildren. She listened to what we wanted from the holiday, flight times, and type of accommoda... See more
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Hays Travel Crook shop was warm and staff were friendly and welcoming. Declan has been supporting me with booking flights, cases and transport for a wedding party travelling to Northern ireland. To sa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
790 reviews
Asks customers to review
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Very respectful and informative as I am…
Very respectful and informative as I am older and not tech minded.
They listen to what I want and achieve it.
May 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Crook
We're so glad to hear you had such a positive experience with us. Thank you for your kind words!
Hope you have an amazing holiday.
Kind Regards
Olivia
Fantastic holidays
A fabulous team at Crook Branch friendly staff always willing to help you choose the best holidays at great prices Thank you for our wonderful holidays cruising on Ambassador Ambition Looking forward to future holidays You give us holidays with fantastic places to go to Well done to you all
May 28, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful review! We are so happy to hear you enjoyed your cruising holiday and are looking forward to helping you with future adventures.
Kind Regards
Hays Travel Crook
Great service very efficient thanks
May 28, 2026
Reply from Hays Travel - Crook
It was a pleasure booking your holiday see you soon for the next one! :) thanks, Georgia
Very nice attitude was very helpful &…
Very nice attitude was very helpful & pleasant but still got the job done professionally
May 26, 2026
Reply from Hays Travel - Crook
Shirley,
We're so glad to hear you had such a positive experience with us. Thank you for your kind words!
I know your going to have an amazing holiday.
Kind Regards
Chelsey
Great service
Very friendly staff who provided a good service and made the holiday booking an easy experience.
Would definitely recommend Hays travel to friends and family..five star service*****
May 17, 2026
Reply from Hays Travel - Crook
David,
We are so pleased to hear you had such a positive booking experience with our friendly team. Thank you for your kind recommendation!
Many Thanks, Georgia :)
Brilliant, had a few things I needed to sort out with regards to present booking and wanted to book another cruise. Callum didn't just give me the information he sorted everything and more, brilliant
Went in expecting to come out with head in a muddled, came out completely chilled with every bit of information I needed
May 15, 2026
Reply from Hays Travel - Crook
Lesley Booth,
We're so happy you left feeling completely relaxed and well-informed. Thank you for your kind words!
Thanks, Callum
CHELSEY WAS GREAT
CHELSEY WAS GREAT, NEW WHAT I NEEDED AND DELIVERED THE GOODS .FOLLOW UP EMAIL TO KEEP ME IN THE LOOP AND PUT ME ON THE RIGHT TRACK TO SORT A VISA. SO ALL IN ALL A GREAT EXPERIENCE, AND A TOP JOB DONE BY CHELSEY.
May 14, 2026
Reply from Hays Travel - Crook
Andrew,
We are so glad to hear you had such a great experience! We appreciate your kind words about our service.
I know your going to have an amazing time :)
Thanks Chelsey
They are all ways present and nice
They are all ways present and nice , very help full thank you.
May 12, 2026
Reply from Hays Travel - Crook
Thank you so much for your comments, it was a pleasure helping you book your holiday. We hope you have a fantastic time and hope to see you again soon.
Thanks,
Callum.
I always book with Hays Travel because…
I always book with Hays Travel because they are a local company and give you the best prices
Also you get a good deal on the airport parking and the staff are all polite and friendly
Thanks Mr Ian Robinson
May 12, 2026
Reply from Hays Travel - Crook
Hi Ian,
We appreciate you choosing to book with us and for your kind review. We're happy to hear that you find our prices competitive and our staff friendly.
Kind Regards
Hays Travel Crook
Crook Branch…
All the staff in the crook branch were friendly and polite. All greeted me and said hello as I entered the branch.
Callum, who did my booking was very helpful, professional and enthusiastic - taking me through each step of the booking and explaining everything to me.
Fantastic service
May 6, 2026
Reply from Hays Travel - Crook
Hi Gail,
We appreciate you taking the time to share your experience with us. We're happy to hear that our team were helpful and professional during your booking. I will pass your feedback onto Callum.
Kind Regards
Hays Travel Crook
Excellent.
May 10, 2026
Reply from Hays Travel - Crook
Thank you for booking we hope you have a fab holiday :) thanks, Georgia x
As always easy no hassle
May 3, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave some feedback. Always a pleasure to book your holidays :)
Thanks
Lorraine
Declan was brilliant knew what I wanted…
Declan was brilliant knew what I wanted made process very unstressful
May 2, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave some lovely feedback for Declan. I will be sure to pass this onto him when he is back in the office :)
Thanks
Lorraine
A friendly and responsive team
As always the team were responsive on both messenger and the phone. I spoke to Callum who was really helpful and answered all of my questions. Really quick and friendly service.
May 2, 2026
Reply from Hays Travel - Crook
We appreciate you taking the time to share your experience. We're happy to hear that our team was responsive and that you found our service quick and friendly.
Kind Regards
Hays Travel Crook
Went the extra mile to find the best…
Went the extra mile to find the best deal that suited our circumstances.
May 1, 2026
Reply from Hays Travel - Crook
We're happy to hear that we could find a deal that suited your circumstances. Thank you for sharing your positive experience with us!
Kind Regards
Hays Travel Crook
Great staff
Great staff, always polite, friendly and helpful…
Wouldn’t book anywhere else ..
May 1, 2026
Reply from Hays Travel - Crook
We appreciate your kind words! We are so happy to hear you find our staff helpful, polite, and friendly. Thank you for your continued support.
Kind Regards
Hays Travel Crook
Booking online…dont,get it done right.
We were going to book online but decided to come back to Hays,actually really pleased we did as the booking was not particularily straight foreward.The staff were brilliant,so precise and made us so happy to be all booked and paid,well done team.
May 1, 2026
Reply from Hays Travel - Crook
We appreciate you choosing to book with us! We're so happy to hear that our staff were able to provide brilliant and precise service for your booking. Thank you for your review!
Kind Regards
Hays Travel Crook
I’d chosen my holiday before going to…
I’d chosen my holiday before going to store so it was quick and easy as always 👍
April 30, 2026
Reply from Hays Travel - Crook
We appreciate you taking the time to leave us such a fantastic review! We are so glad that booking your holiday was quick and easy.
Kind Regards
Hays Travel Crook
Reply from Hays Travel - Crook
We appreciate your kind feedback; we are so happy you found our service and price to be great.
Kind Regards
Hays Travel Crook
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