Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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From the minute I entered the office in Crook I was made very welcome. Nothing was too much trouble for the agent Chelsey, she was diligent in booking 2 holidays for me, so very helpful and friendly.
Company replied
Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
Company replied
To be honest I didn’t think they would manage our request as it was unusual. However they managed to find flights and hotel within a few hours, bearing in mind our holiday was a horse trial and not su... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
848 reviews
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Very friendly staff member helpful and…
Very friendly staff member helpful and helped with any questions we had
July 24, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you arrange your trip. We hope you have a fantastic time.
Thanks,
Lillie.
pleasant and helpful team
helpful we said were we wanted to go and which hotel and the young lad did it straight up on the computer and sorted it out booked our rooms as there was two couples he sorted it for each couple booked our car park and our seats and everything was done with in an hour great.
July 22, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that our team could efficiently sort out all the details for your trip, including your rooms, car park, and seats, all within an hour. We hope you have a fantastic time!
Kind Regards
Hays Travel Crook
Great staff cudnt do enough for you and…
Great staff cudnt do enough for you and made a great saving fully recommend
July 22, 2026
Reply from Hays Travel - Crook
Steven,
Thank you so much for your wonderful feedback! We are delighted to hear that our staff were so helpful and that you made a great saving. We truly appreciate your recommendation.
Kind Regards
Hays Travel Crook
The agent was knowledable and very…
The agent was knowledable and very helpful. Sorted things for us efficiently.
July 11, 2026
Reply from Hays Travel - Crook
Thank you for booking with us we hope you have a fab time! :) thanks, Georgia
Always friendly professional and above…
Always friendly professional and above all helpful through our process of booking a holiday…. Well done
July 8, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave us some lovely feedback Judith. Always a pleasure to book your holidays :)
Thanks
Lorraine
Lorraine was very…
Lorraine was very approachable,professional and helpful, booked our holiday very efficiently. We did have to ask about any offers that were valid at the time.
Overall very pleased with holiday booked and service.
July 7, 2026
Reply from Hays Travel - Crook
Lorraine ,
Thank you for your wonderful review! We are so pleased to hear that you were happy with the service and your holiday booking. We appreciate your feedback regarding offers.
Kind Regards
Chelsey
Hays Travel Crook
Always a pleasure booking our holidays…
Always a pleasure booking our holidays with the Crook branch all the staff are helpful and nothing is a problem
July 12, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that you always have a pleasant experience when booking your holidays with us. We appreciate your lovely comments!
Thanks
Hays Travel Crook
Hays travel Crook for excellent price and service
Declan in Crook Hays really put himself out to give us all the best price along with excellent service.
July 7, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind feedback Joan, I will pass your comments onto Declan when he is next in the office :)
Thanks Chelsey
Declan from Hays Crook has been…
Declan from Hays Travel Crook has been phenomenal. He has likened to what we wanted from a holiday and matched it perfectly. Not an easy ask when booking for 9people. Excellent service, thanks 👍👍
July 7, 2026
Reply from Hays Travel - Crook
Thank you for this wonderful review! We are so pleased to hear that Declan was able to perfectly match your holiday preferences, especially for a group of nine. We appreciate your kind words about the excellent service, and I will be sure to pass this onto Declan.
Kind Regards
Hays Travel Crook
Declan from the Crook branch of Hayes…
Declan from the Crook branch of Hayes travel was very helpful and booked a cruise for 6 people.
I was very satisfied.
July 7, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Declan and that your cruise booking for six people was handled so well! I'll be sure to pass your comments onto Declan.
Kind Regards
Hays Travel Crook
Unbeatable service from Callum
Callum was knowledgeable, polite and friendly and helped us enormously in choosing a holiday that exactly suited our requirements. A travel expert who is second to none.
July 5, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful review! We're so pleased to hear that Callum helped you choose the perfect holiday. I'll be sure to pass this fantastic feedback onto him.
Kind Regards
Hays Travel
We new what we were looking to book which made it easy but the member of staff was realy pleasant and made the booking very easy to do
We new what we were looking to book
June 27, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind back. Im pleased you were happy with the service you received.
I will pass your comments onto Lillie for you :)
Thanks Chelsey
Reply from Hays Travel - Crook
We're so happy to hear that your experience was quick and easy. We appreciate your positive feedback about the service. I will pass your lovely comments onto Callum.
Kind Regards
Lillie
Excellent service well explained phoned…
Excellent service well explained phoned back when asked
June 26, 2026
Reply from Hays Travel - Crook
Gary,
We are so glad you had a positive experience with our service. We appreciate your kind words!
Kind Regards
Hays Travel Crook
Very helpful and friendly
Chelsey went above and beyond to find our perfect holiday really helpful and friendly
June 18, 2026
Reply from Hays Travel - Crook
Rachael,
We're so glad we could help you find your perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel Crook
Great service once again I always…
Great service once again I always religh on Hayes at crook many thanks to Chelsey
June 25, 2026
Reply from Hays Travel - Crook
Hi John Tinnion,
We are so glad you had a great experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Crook
Everyone was so helpful
Everyone was so helpful, and helped me get the travel insurance I needed for holidays.
June 25, 2026
Reply from Hays Travel - Crook
Connie,
We're so glad we could assist you with your travel insurance needs for your holidays. Thank you!
Kind Regards
Hays Travel
Dec does it again. Thanks Crook Hays
Visited shop after making enquiries with Dec Spencer prior to visit. Extremely hot day. Shop was busy, air conditioning on and everyone cheerful and chatty which put us in holiday mood. We always book with Dec now. He's relaxed , friendly, always has a smile. He'd already done all the groundwork, found out our preferences and had checked the price that morning. He makes the whole experience a positive one when I can feel quite anxious about getting everything right and paying large amounts. To top it off he managed to get us a private transfer for not too much more, booked our seats and gave us the prices for airport parking which we ll do with him from now on. He also managed to get travel insurance for our last holiday on may when we couldn't get it with an insurance broker we usually go too so we took the years insurance. Thanks to the team in Hays including Julie for travel money but a huge thank you to Dec . We ll be back!
June 24, 2026
Reply from Hays Travel - Crook
Tracy Lane,
Thank you for sharing such a wonderful review of your recent visit. We are so pleased to hear that you consistently have positive experiences with us. It's fantastic to know that our team makes the booking process enjoyable and stress-free, especially when dealing with important travel plans. We truly appreciate your loyalty and look forward to assisting you again soon!
Kind Regards
Hays Travel
The Smile Brigade
As usual when you go into the Crook branch you are welcomed with smiles,politeness and everyone willing to help,on this occasion Georgia sorted my holiday out ,no complications and very professionally,iwouldnt go anywhere else to book a holiday.
June 24, 2026
Reply from Hays Travel - Crook
Ronnie Lawson,
We truly appreciate your wonderful feedback! We are so pleased to know our team provided excellent service and made your holiday booking a smooth experience. Thank you for your continued support.
Kind Regards
Hays Travel
Declan was very kind and discussed all…
Declan was very kind and discussed all our concerns and requests. We are really looking forward to our first cruise.
June 23, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback for Declan, we hope you enjoy your first cruise! :)
Thanks, Georgia
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