Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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From the minute I entered the office in Crook I was made very welcome. Nothing was too much trouble for the agent Chelsey, she was diligent in booking 2 holidays for me, so very helpful and friendly.
Company replied
Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
Company replied
To be honest I didn’t think they would manage our request as it was unusual. However they managed to find flights and hotel within a few hours, bearing in mind our holiday was a horse trial and not su... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
851 reviews
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The Smile Brigade
As usual when you go into the Crook branch you are welcomed with smiles,politeness and everyone willing to help,on this occasion Georgia sorted my holiday out ,no complications and very professionally,iwouldnt go anywhere else to book a holiday.
June 24, 2026
Reply from Hays Travel - Crook
Ronnie Lawson,
We truly appreciate your wonderful feedback! We are so pleased to know our team provided excellent service and made your holiday booking a smooth experience. Thank you for your continued support.
Kind Regards
Hays Travel
Declan was very kind and discussed all…
Declan was very kind and discussed all our concerns and requests. We are really looking forward to our first cruise.
June 23, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback for Declan, we hope you enjoy your first cruise! :)
Thanks, Georgia
Fabulous Service
Declan at Hays Travel, Crook was fantastic, can’t fault his service and patients whilst we looked to book our “girls trip” next year. He provided us with information promptly and made the whole booking process simple.
June 23, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave Declan some fabulous feedback! We are so glad you got booked up! thanks, Georgia
hassle free
hassle free, simplicity at is best. special requests given priority. worthy company to do business with.
June 17, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your holiday. I hope you have a fantastic time.
Thanks,
Lorraine :)
Excellent customer service by Lilly who…
Excellent customer service by Lilly who managed to save us some money as well. Very pleased.
This is the second time using the Crook branch and we will use them again
June 20, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your lovely cruise.
Thank you,
Lillie :)
Lovely
Lovely, friendly staff with good knowledge of what's available, and super efficient making sure you've got the rights seats and extras such as carparking at the airport if needed
June 20, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you find the perfect holiday. I hope you have an incredible time.
Thanks,
Callum :)
Always have a very good experience…
Always have a very good experience dealing with Hays Travel staff whether it is just making enquiries or actually booking a holiday, This time I must say a big thankyou to Georgia and Declan,
June 18, 2026
Reply from Hays Travel - Crook
We are so pleased to hear you consistently have such a positive experience with us! Thank you for your kind words and I will be sure to pass your lovely feedback onto both Declan and Georgia.
Thanks,
Hays Travel Crook
Great service so far
Great service so far, ticked all the boxes we needed. Chelsea was incredibly helpful, efficient, updated us through email or phone. Thank you so much Chelsea for your help and the team, will book again with them.
June 16, 2026
Reply from Hays Travel - Crook
Jessica,
Thank you so much for your feedback we truly appreciate your kind words and look forward to seeing you both in the office again soon.
Kind Regards
Chelsey x
Hays Travel Crook
Callum was very helpful explaining…
Callum was very helpful explaining deferent insurance and found a one that suited our needs he was nice and very pleasant man
June 14, 2026
Reply from Hays Travel - Crook
Hi Carol,
We're so glad we could help you with your travel insurance! Thank you for your kind words; we appreciate your feedback.
Kind Regards
Hays Travel Crook
Positive customer service
Lillie at the crook office was really helpful, very informative and took the time to talk me through elements of the holiday on offer
June 13, 2026
Reply from Hays Travel - Crook
Thank you so much for your very kind review. It was a pleasure to book your holiday and I'm sure you'll have a fabulous time!
Kind Regards
Hays Travel Crook
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave some lovely feedback for Chelsey. I will be sure to pass your lovely comments onto her when shes back in the office :)
Thanks
Lorraine
Every part of our booking was explained…
Every part of our booking was explained in great detail with no pressure 👌
June 7, 2026
Reply from Hays Travel - Crook
Thank you so much for taking your time to leave such great feedback. It was a pleasure helping you book your fantastic cruises. Thank you again for booking with us and we hope to see you again soon!
Thanks,
Callum :)
Reply from Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your amazing holiday. We hope you have the most incredible time in Ibiza and hope to see you again soon!
Thanks,
Georgia :)
Great friendly experience
Great friendly experience, Georgia helped us find best hotel for us.
Would be returning to book another holiday with Hays Travel.
June 6, 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave some lovely feedback for Georgia. I will be sure to pass this onto her :)
Thanks
Lorraine
Very good as I was a nuisance
Very good as I was a nuisance, as had to liaise with my partner in Australia and with the time difference. In then end all booked thank you Lorraine
June 4, 2026
Reply from Hays Travel - Crook
Im glad we got you all sorted Marsha :) thanks, Lorraine x
Reply from Hays Travel - Crook
Thank you for leaving the time to leave a lovely review. We hope you have a fantastic holiday and cannot wait to welcome you back into the office!
Thank you, Hays Travel Crook
We contact the shop
We contact the shop, via phone. The team were excellent in helping us choose our holiday. They sent many different options and once we chose our holiday they were able to add extra to our holiday. They are always at the end of the phone, everything g is prepared for you to collect before you. We actually don’t use any other place to book our trips and holidays. Outstandingly good service. 5 stars
May 24, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your gorgeous holiday. I hope you have the most incredible time in Lanzarote when it comes round. If you need anything in the mean time, you know where we are.
Thank you,
Chelsey :)
Very respectful and informative as I am…
Very respectful and informative as I am older and not tech minded.
They listen to what I want and achieve it.
May 24, 2026
Reply from Hays Travel - Crook
Christine,
We are so pleased to hear that we provided a respectful and informative experience, achieving what you wanted. Thank you for your kind words!
Kind Regards
Hays Travel Crook
Reply from Hays Travel - Crook
We're so glad to hear you had such a positive experience with us. Thank you for your kind words!
Hope you have an amazing holiday.
Kind Regards
Olivia
Fantastic holidays
A fabulous team at Crook Branch friendly staff always willing to help you choose the best holidays at great prices Thank you for our wonderful holidays cruising on Ambassador Ambition Looking forward to future holidays You give us holidays with fantastic places to go to Well done to you all
May 28, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful review! We are so happy to hear you enjoyed your cruising holiday and are looking forward to helping you with future adventures.
Kind Regards
Hays Travel Crook
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