Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
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See what reviewers are saying
Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
Company replied
Laura at hays travel Crosby is an experienced advisor. The experience we had with her last year was outstanding and she made us so comfortable and her valid experience showed in the advice and encoura... See more
Company replied
Macy and Erin gave exceptional customer service. Macy helped me find a great holiday which I needed to check was ok with my 2 other travellers. When I called back to confirm, Erin was really helpful w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
762 reviews
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Brilliant service again
Brilliant service again from Leighla who goes above and beyond to get you the perfect holiday
December 6, 2025
Reply from Hays Travel - Crosby
Hi Kath, thank you for your review. Always a pleasure to help. Cant wait to hear all about it !-Leighla
Reply from Hays Travel - Crosby
Hi Rod, Thank you so much for your kind review!
- Macy
I initially made a mistake on my…
I initially made a mistake on my booking but the staff were very helping in resolving the problem
November 23, 2025
Reply from Hays Travel - Crosby
Hi Roy, I am so happy we have found you an amazing cruise to look forward too. It is easily fixable and we have everything sorted for you now -Laura
I book all my holidays with Hays…
I book all my holidays with Hays Crosby. The staff are very friendly. I always recommend Hays and will continue to book with them in the future.
November 23, 2025
Reply from Hays Travel - Crosby
Hi Tracy, Thank you for your review. Always happy to help- Macy
Nothing is ever too much trouble at…
Nothing is ever too much trouble at Hays Travel Crosby. All the staff are friendly and always happy to help. Booking process was really easy. Will return to book again soon :)
November 21, 2025
Reply from Hays Travel - Crosby
My pleasure ! Countdown is on now :)-Leighla
Top class service personal yet professional
The service and professionalism was superb. The consultant Leela( sorry if mis spelt) listened to my request and managed to get everything I wanted plus more for a great price ....first time I've booked with Hays as I usually book independently but never again I am now a a Hays customer for all my travel needs ....thankyou
November 21, 2025
Reply from Hays Travel - Crosby
Thank you for your review Jean. It was lovely to meet you and help get a fantastic river cruise booked. Give me a shout when you are ready to book you next one :)-Leighla
The lady we dealt with (Emily) was both…
The lady we dealt with (Emily) was both very helpful, professional and patient!
Everything was completed to our utmost satisfaction on our first visit.
All that was further required was a return visit with our passports and proof that we'd taken out insurance.
November 5, 2025
Reply from Hays Travel - Crosby
Thanks for your lovely review John & Sue! It was my pleasure :) - Emily
Reply from Hays Travel - Crosby
Thank you for your kind review :)
Macy from crosby was very good in…
Macy and the team from crosby was very good in advice on holiday I booked and very helpfull. Will definitely go back for future holidays.
October 30, 2025
Reply from Hays Travel - Crosby
It was my pleasure Lisa! thank you for your lovely comments :) - Macy
Outstanding staff
Outstanding staff
First time booking cruise holiday we had no idea what to do
We was given so much help and support from staff they treated us with kindness and didn’t look at us like silly people when we asked questions people should know
November 1, 2025
Reply from Hays Travel - Crosby
Hi Chris, thank you for this very kind review, it was my pleasure! - Leighla
Travel agent very inviting and very…
Travel agent very inviting and very knowledgeable
October 26, 2025
Reply from Hays Travel - Crosby
Hi Keith, thank you so much for this lovely review! Hope to see you again soon - Leighla
Always a pleasure to go in the Crosby…
Always a pleasure to go in the Crosby branch. All the staff are fab !
November 2, 2025
Reply from Hays Travel - Crosby
Hi Yvette, it was lovely seeing you again and thank you for this wonderful review - Macy
This is the 3rd time we have booked…
This is the 3rd time we have booked with Hays Crosby fully recommend excellent service, Macy has a great customer service attitude nothing is any trouble
November 1, 2025
Reply from Hays Travel - Crosby
Hi Graeme, thanks so much for booking with us, it was our pleasure! Thank you for this lovely review - Macy
Macy
Once again the staff never let me down, they go above and beyond to help in any way. Macy the member of staff is always there to help.
Thank you.
October 28, 2025
Reply from Hays Travel - Crosby
Hi Robert, we always love having you in the branch. Another great holiday to look forward too. -Macy
Reply from Hays Travel - Crosby
Thank you for your kind review. Was a pleasure to help you get your holiday booked.-Emily
Emily was very professional
October 19, 2025
Reply from Hays Travel - Crosby
Thank you George! It was my pleasure :) - Emily
Hays travel are brilliant, have booked lots of holidays wit them. would not go anywhere else.
Everything was excellent. From beginning to end.
Very helpful and Macy was so professional.
October 23, 2025
Reply from Hays Travel - Crosby
It was my pleasure! Thank you :) - Macy
Laura at Hay's Travel in Crosby was…
Laura at Hay's Travel in Crosby was amazing she explained everything to me. Job well done keep up the great work.
October 19, 2025
Reply from Hays Travel - Crosby
Thanks for you kind review Tricia! It is our pleasure! - Laura
Emily who works in crosby branch found…
Emily who works in crosby branch found the cruise I wanted and dealt with it all from start to finish very quick I would definitely use her again and Hays travel
October 19, 2025
Reply from Hays Travel - Crosby
It was my pleasure Rob! Thank you for your lovely comments :) - Emily
Paris Weekend
Helpful, pleasant staff . Guidance and suggestions for a lovely week end break. Will return to book next break away.
October 18, 2025
Reply from Hays Travel - Crosby
Hi Anne, thanks for your kind review! Let us know if we can be of any more help :) - Laura
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