Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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See what reviewers are saying
Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
962 reviews
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Belle was excellent
Belle was excellent. The booking is name of Jill Nairn. Amanda is one of the travellers. Always very welcoming. Kiosk lady offered a good deal on currency so purchased that as well
July 11, 2026
Reply from Hays Travel - Cwmbran
HI MR NAIRN,
Thank you for this wonderful review! We are so pleased to hear that you had such a positive experience and that our team was so welcoming and helpful. We appreciate your kind words.
Kind Regards
Hays Travel Cwmbran
Our visit to Cwmbrân was as usual…
Our visit to Cwmbrân was as usual excellent, Alix is brilliant, always helpful.
July 10, 2026
Reply from Hays Travel - Cwmbran
Thank you for your fantastic review! We are so pleased to hear that your visit was excellent and that our team member was so helpful.
Kind Regards
Hays Travel Cwmbran
Very friendly and helpful staff
Very friendly and helpful staff. Nothing is too much trouble. They take their time helping you.
June 30, 2026
Reply from Hays Travel - Cwmbran
Mr & Mrs Parfitt,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was friendly and helpful, and that you felt well-assisted.
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Hi Donna,
Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday was a straightforward process and that we could assist you over Messenger. We hope you have an amazing trip!
Kind Regards
Hays Travel Cwmbran
P&O Cruise holiday 2027
Sarah, was very helpful with finding us everything that we wanted. She explained everything very well and we left the shop feeling satisfied.
July 4, 2026
Reply from Hays Travel - Cwmbran
Mr Graham Moye,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful and explained everything so well, leaving you completely satisfied.
Kind Regards
Hays Travel Cwmbran
She was so helpful would book again
July 5, 2026
Reply from Hays Travel - Cwmbran
Aaron Sharp,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful and that you would book with us again. We truly appreciate your kind words.
Kind Regards
Hays Travel Cwmbran
The lady was helpful in finding what I…
The lady was helpful in finding what I required and explained fully the options I had available
July 1, 2026
Reply from Hays Travel - Cwmbran
Hi Allison
Thank you for your kind words! We are so pleased to hear that our team member was able to provide such helpful assistance and fully explain all the available options.
Kind Regards
Hays Travel Cwmbran
Friendly and helpful would recommend
The lady that sorted our holiday was very helpful and friendly. As was the lady I spoke to the day before, but she was off so had to deal with someone else. I have booked with hays travel many times and can’t fault any of my experiences.
July 3, 2026
Reply from Hays Travel - Cwmbran
Hello Sandra ,
We are so pleased to hear about your positive experiences with us over the years. It's wonderful to know our team has consistently provided helpful and friendly service. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Ceri Anne was fabulous 👌
Ceri Anne was fabulous 👌
Fantastic customer service and went the extra mile 👏 to get me the best deal on my mcs cruise 🛳 So helpful
And put my mind at ease with everything im very happy 😊
June 26, 2026
Reply from Hays Travel - Cwmbran
Hi Jason
We're so happy to hear we made your cruise booking experience a positive one. We appreciate your kind words and are always here to help!
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Hi Sharon
We appreciate your kind words. Thank you for your positive feedback.
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Pauline,
We appreciate your kind words. Thank you for your feedback.
Kind Regards
Hays Travel
Staff
Some of the staff dont know the product or how to book you in on a cruise properly...but some are amazing.Getting to know the ones to go too .
Company seems good ..
June 14, 2026
Reply from Hays Travel - Cwmbran
We appreciate your feedback and are glad to hear about your positive interactions. We tried to contact you regarding this as we can see you have booked another cruise with us in Cwmbran, if there is anything further we can help you with, please let us know! Kind Regards, Hays Travel
Reply from Hays Travel - Cwmbran
Thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with our team and appreciate your kind feedback. We look forward to helping you plan your next trip!
Hays Travel Cwmbran
The staff are so friendly and helpful…
The staff are so friendly and helpful taking time to
answer all of our questions and concerns giving us peace of mind great experience from start to finish.
June 19, 2026
Reply from Hays Travel - Cwmbran
We are so pleased to hear our team provided such a great experience. Thank you for your kind words!
Kind Regards
Hays Travel Cwmbran
Prompt and efficient response to our…
Prompt and efficient response to our requirements. Documentation was detailed and comprehensive.
June 11, 2026
Reply from Hays Travel - Cwmbran
Hi Lynette,
We are so pleased to hear we met your requirements! Thank you for your kind feedback.
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
We are so pleased to hear you had such a wonderful experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel Cwmbran
Staff is always very helpful no rushing…
Staff is always very helpful no rushing you will always use Hays travel
June 14, 2026
Reply from Hays Travel - Cwmbran
We are so glad to hear you appreciate our helpful team. Thank you for your loyalty!
Kind Regards
Hays Travel Cwmbran
Excellent service
Friendly staff, always helpful and patient. Lovely to have the personal touch. Nothing is too much trouble
June 5, 2026
Reply from Hays Travel - Cwmbran
Hi Elizabeth
We are so pleased to hear you appreciate our team's helpfulness and personal touch. Thank you for your kind words!
Kind Regards
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Michael,
We appreciate your feedback. We are glad everything was as expected.
Kind Regards
Hays Travel
What a result!
We had a really great experience, with our ideas and dates taking into consideration. City break found and booked, alongside preferred seat allocation and car parking. What a result
June 7, 2026
Reply from Hays Travel - Cwmbran
Hi Sarah
We're so glad we could help create such a wonderful experience for you, taking all your preferences into account. Thank you for sharing your positive feedback!
Kind Regards
Hays Travel Cwmbran
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