We saw a cruise advertised on Facebook through Danielle Dickens. When we contacted her, she went through the whole process seamlessly. Answered any questions or queries we had. Danielle was superb fro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Danielle is very helpful & efficient. This is the second cruise we have booked with her. She answers all questions quickly & is on hand with advice. All documents are sent immediately & all details ar... See more
Danielle was easy to talk to and managed to get me and my family a great deal. Her follow up email encouraging me to get in touch at any time before my holiday if I have any questions (my holiday is m... See more
My daughter in law booked this as an add on via her agent via messaging, all done in a matter of minutes with excellent efficiency, with a saving too. Also linked our cabin bookings so we could all... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Danielle Dickens, LI11, Wrexham, United Kingdom
- 1978467582
5.0
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good communication and helpful tips
January 26, 2024
Danielle is highly recommended
Danielle was very knowledgeable, very helpful and a pleasure to deal with. She responded so quickly to my queries and made booking a doddle. It's our first cruise and she put my mind at rest and gave me loads of usefu info. I highly recommend booking with Danielle and I know who to speak to for my future holidays!
January 31, 2024
Don’t think I will book an holiday with…
Don’t think I will book an holiday with anyone else always get a good deal
February 2, 2024
Made easy to book with professionalism
February 2, 2024
Danielle goes above and beyond to find your perfect holiday 😊
Danielle got back to me really quickly and done everything possible to find the exact holiday I was looking for, she made sure we had the package that we needed, seats booked on the plane etc.
If Danielle is available all our future holidays will be booked through her.
January 19, 2024
Danielle was amazing
Danielle was amazing. Quick to respond, even outside of work hours and answered everything we needed quickly. Thanks
January 12, 2024
So informative so quick and great…
So informative so quick and great savings thanks Danielle
January 12, 2024
Very helpful and eye for detail!
We booked our holiday with Danielle last week and she was so quick and efficient through all of our queries!
She also helped our friends get booked the same evening, even though it was late at night.
Looking forward to our holiday!
January 4, 2024
Danielle was such a fantastic help
Danielle was such a fantastic help.
I had found another company / agent prior to finding Danielle and I didn’t end up booking anything as I didn’t find them very helpful.
Danielle was SO knowledgeable about everything and anything I needed to know about this trip.
Also she was so quick to reply and get things in motion.
January 11, 2024
quick & efficient
January 9, 2024
I seen a holiday advertised by Danielle…
I seen a holiday advertised by Danielle and immediately I got in contact. From then on the service I received was nothing but professional, my holiday was booked up within minutes. I can't recommend Danielle enough.
January 2, 2024
Friendly and helpful staff
Friendly and helpful staff. Danielle deserves a pay rise.
November 29, 2023
Booking my first cruise
Danielle was very helpful with experience of travelling on the cruise spent time talking me through things and very friendly was a pleasure to deal with.
December 5, 2023
Super informative and helpful
November 20, 2023
Great service
Danielle was very quick to answer messages/queries. Booked very easily and would highly recommend. Can't wait for our cruise!
November 10, 2023
P&O Cruise
Danielle was so helpful & very quick to answer any questions we had, would definitely recommend booking a holiday with Danielle.
October 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.