Hays Travel - Dawlish Reviews 

372
TrustScore 5 out of 5

4.9

41 The Strand, EX7 9PT Dawlish, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We always book our holidays through Hays,along with insurance and money when going abroad. Love the service, staff and the specisl treatment we get there. Everything all in one place. Staff are super... See more

Rated 5 out of 5 stars

Beth was very professional she helped me to look at various hotels in Sorrento - firstly by sending me details of hotels. When I booked in their agency she was positive, helpful with other areas of th... See more

Company replied

Rated 5 out of 5 stars

Isis in the Dawlish office is our go-to gal for holidays. Always friendly like we’re old buddies. Nothing is too much trouble, takes her time to find us the best holidays to suit our needs and follows... See more

Company replied

Rated 5 out of 5 stars

All of your staff are very welcoming, helpful, full of information, patient and you can see that there is a nice little atmosphere going on between staff

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(372)

117,661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We got exactly the holiday we wanted…

We got exactly the holiday we wanted and no problems at all
Great customer service

August 14, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind feedback and for being the perfect customers !! You made my job very easy and a pleasure ! Colette

Rated 5 out of 5 stars

Friendly Helpful & knowledgeable

The friendliness, helpfulness & knowledge of Isis, the person who dealt with us, was just what we needed. And at the same time as helping us book our cruise she was also mentoring a new recruit to the firm & explaining things to him as we went along. Full marks to her.

August 12, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you - that is such a fabulous review - Isis is on a well deserved break at the moment but will be glowing with pride when she reads it on her return . Thank you !! Colette

Rated 5 out of 5 stars

Problem sorted!!

Sterling work by Collette to sort out a fairly complicated task

July 25, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

It was my pleasure - happy to have everything 'ship - shape '!! Colette

Rated 5 out of 5 stars

A good experience.

A good experience.
Very patient and happy to answer our many questions.
Ensured that we understood everything before booking.

July 25, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thankyou for your Kind Feedback.
We hope you have a Lovely Holiday.
Kind Regards
Isis

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, stayed late to get our trip booked successfully

July 12, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Hello Nicola, Thankyou for your feedback. Glad we got the Holiday sorted for you.

Kind Regards
Isis

Rated 5 out of 5 stars

we always go to hays because they never…

we always go to hays because they never rush us and always get us what we want. There are all friendly and so helpful.

July 10, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

We appreciate your kind words and are thrilled to hear about your positive experiences. We strive to provide excellent service and are glad you find our team friendly and helpful.

Rated 5 out of 5 stars

Staff patience

July 6, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind feedback - Hopefully by then your dentistry issues are resolved and you can enjoy your cruise fully !! Colette

Rated 5 out of 5 stars

Definitely recommend Hays Travel.

This is the second time we have used Hays and each time it has been an easy non stressful adventure. Pete is dealing with our holidays and is a credit to the company, a cruise this year and a trip to Bali next year. My wife and I would definitely recommend Hays Travel.

July 4, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thankyou so much for the Lovely Feedback. I will make sure this is passed over to Pete. We hope to see you again soon.

Rated 5 out of 5 stars

Very good service

Very good service, knowledgeable rep. Found exactly what we wanted for November, and offered good advice for a future “big” holiday.

July 2, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thankyou for the Kind feedback, We hope you enjoy your trip and look forward to seeing you for the next adventure.

Rated 5 out of 5 stars

We have used Hays for many years and …

We have used Hays for many years and have always had excellent service
Thank you Dawlish 😊

June 28, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind words, always great to get feedback always a pleasure organizing your holidays for you . Kind regards Isis

Rated 5 out of 5 stars

The helpful information that was given…

The helpful information that was given to us by collete and she had a lot of patience with us because we didn’t know what we wanted

June 18, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thankyou for your Kind Feedback we will pass this onto Colette.

Rated 5 out of 5 stars

Excellent speed and efficiency when…

Excellent speed and efficiency when dealing with currency and insurance query.

June 6, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind feedback - we hope you enjoy your trip ! Colette

Rated 5 out of 5 stars

Excellent service

Excellent service. Isis in Dawlish was extremely helpful in finding us the holiday we wanted

June 12, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thankyou very much for the kind feedback. We hope you have a Lovley holiday.

Kind Regards
Isis

Rated 5 out of 5 stars

Colette has been fantastic at…

Colette has been fantastic at organising city breaks. I highly recommend

June 1, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind feedback - it has been my pleasure - I can't wait to hear about your adventures and hopefully we can maybe even squeeze in another city !! Colette

Rated 5 out of 5 stars

Great travel agent close to home

Great travel agent close to home. Always helpful, courteous and provide all the details needed for a lovely holiday. Would highly recommend.

May 26, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind review. Glad we could provide an excellent service for you..

Rated 5 out of 5 stars

Very good

The service was very good, even though the agent was not from the Dawlish office.

May 19, 2024
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you very much for your kind feedback - We were grateful to have Rihanna help out for the day . Don't worry though your booking is in safe hands and we look forward to hearing about your cruise - Colette

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look