Deb is absolutely amazing. She made booking our holiday so easy and genuinely fun. I haven’t been on a plane in 10 years and we’ve never had a proper family holiday with the kids because I always... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This our 3rd time booking our cruise through deb & Beth at hays travel & they have always been fantastic & super helpful.We have also booked our next cruise for next April where we are also getting ma... See more
Debs found me exactly what I wanted for a family holiday in minutes. In the right price bracket, in a great location for sight seeing, (what the holiday is all about), and comfortable accommodation t... See more
Company replied
The team at Hays travel worked above & beyond to sort our holiday out & as we are quite a large group going, this couldn't of been an easy task but was made eeasier by the correspondence we recieved &... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Deb Findler, ST7, Stoke on trent, United Kingdom
- 01782692652
4.9
Excellent
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy transaction and booked with Debbie…
Easy transaction and booked with Debbie several times with no issues 🙂
February 25, 2025
Reply from Hays Travel - Deb Findler
Hi Sam, thank you for the lovely review, always a pleasure to book for you! Deb & Beth x
Debbie and Beth are absolutely…
Debbie and Beth are absolutely fantastic. There service that they give you from start to finish is amazing. They found us an amazing holiday which is just what we needed. Thank you so much to you both
January 30, 2025
Reply from Hays Travel - Deb Findler
Hi Rich, thank you for the lovely review, so glad we could get you a lovely trip booked! Deb & Beth x
Easy booking
I messaged with dates, resort etc and within the hour I had a reply with prices etc, I was then sent the payment link, all done so easily, thankyou
February 1, 2025
Reply from Hays Travel - Deb Findler
Hi Pam, thank you for the lovely review and booking with us! Deb & Beth x
Great service from Deb very efficient…
Great service from Deb very efficient in every way, communication was 10/10, first time I've used Deb as a travel agent and definitely won't be the last, thanks for being so helpful and efficient 😄👌
February 8, 2025
Reply from Hays Travel - Deb Findler
Hi Jo, thank you for the lovely review, So glad we could get your lovely trip booked for you! Deb & Beth x
The consultants we dealt with were very…helpful
The consultants we dealt with were very helpful and it was a really quick hassle free booking. Will definitely use again.
February 2, 2025
Reply from Hays Travel - Deb Findler
Hi, thank you for the lovely review and booking with us! Deb & Beth x
Exceptional Service
Debs found me exactly what I wanted for a family holiday in minutes. In the right price bracket, in a great location for sight seeing, (what the holiday is all about), and comfortable accommodation that has great reviews. I could have spent hours scrolling and being indecisive, but feel comfortable that Deb's knowledge has led me to make an informed decision very quickly. No head scratching or time wasted. Thank you very much!
January 31, 2025
Reply from Hays Travel - Deb Findler
Thank you so much Gill for a lovely review it really was a pleasure to book an amazing trip for your family! - Deb & Beth x
Very easy to talk to and always very…
Very easy to talk to and always very knowledgeable, have been very helpful with my bookings and especially with my partner having mobility issues they always take into account her abilities. Well done.
January 30, 2025
Reply from Hays Travel - Deb Findler
Always a pleasure to book holidays for you both and it really means alot for the continued support! - Deb & Beth
Great service, highly recommend
Great service recommending when to go, what the flight options were for a couple of airports. handled some silly questions from ourselves with professionalism and nothing was too much trouble. Really happy with the hotel recommendation as the service was impeccable.
January 4, 2025
Reply from Hays Travel - Deb Findler
Hi Steve! Thanks so much for booking with us and leaving a lovely review! - Deb & Beth
Repeat Customers
We (51 of us) booked our last cruise with Hays because of the special offers. Ms Deb Findler managed to handle everything smoothly. This 2nd cruise booked through Hays because of Ms Deb Findler. She is always helpful and swift in replying our questions.
January 13, 2025
Reply from Hays Travel - Deb Findler
Thank you for booking with us again Evelyn, it is hugely appreciated and hope you enjoy your next cruise!
Deb & Beth x
Another great holiday booked through Deb and Beth
Discovered Deb and Beth through Facebook and booked our first holiday with them, have now booked 3 more with them. Brilliant service
January 9, 2025
Reply from Hays Travel - Deb Findler
Thanks so much for choosing to book with us again!! It is hugely appreciated - Deb & Beth xx
Beth was fabulous at finding us our…
Beth was fabulous at finding us our dream holiday, we can’t wait to visit Turkey! Fantastic service, so professional and knowledgeable
Many thanks
January 9, 2025
Reply from Hays Travel - Deb Findler
Thank you so much for choosing to book with us! - Deb & Beth x
Fantastic service!
Deb was really helpful in understanding what we wanted, and to match it exactly. Great communication throughout the whole process.
January 8, 2025
Reply from Hays Travel - Deb Findler
Thanks for booking with us Dave! - Deb & Beth
Amazing service from start to finish
Amazing service from start to finish. Always there to answer a question and to ensure the experience is all you could hope. Thank you!
December 21, 2024
Reply from Hays Travel - Deb Findler
Thank you for such a lovely review and thank you for booking with us! - Deb and Beth x
Excellent as always
November 6, 2024
Reply from Hays Travel - Deb Findler
Thank you for such a lovely review! Deb and Beth x
Fantastic service deb findler was…
Fantastic service deb findler was amazing she gave us the best advice it was so quick and easy to sort will definitely be recommending ...
November 6, 2024
Reply from Hays Travel - Deb Findler
Thank you for such a lovely review, we hope you have a lovely time! Deb and Beth x
Great knowledge and understanding
Great knowledge and understanding, honest and approachable, super quick and convienient responding to messages even out of hours.
Fantastic prices
I wouldn't trust anyone else to book my holiday
October 21, 2024
Reply from Hays Travel - Deb Findler
Thanks for booking with us Becky! - Deb and Beth xx
Reply from Hays Travel - Deb Findler
Thanks for booking with us - Deb & Beth
Very helpful excellent customer service…
Very helpful excellent customer service would not hesitate to recommend to friends and family.
October 8, 2024
Reply from Hays Travel - Deb Findler
Thanks so much Annetta for your review x Deb & Beth
Book your holiday with ease
It was quick, no sales talk, easy to understand and a very pleasant experience.
October 2, 2024
Reply from Hays Travel - Deb Findler
Thanks so much David for booking with us and your lovely review! Deb & Beth
Reply from Hays Travel - Deb Findler
Thanks so much Glynn for booking with us and your lovely review! Deb & Beth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.