Beth was very prompt with finding hotel for us ! It was sorted & booked in no time, Information send quickly & confirmation next in the line.. All good..
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Deb is absolutely amazing. She made booking our holiday so easy and genuinely fun. I haven’t been on a plane in 10 years and we’ve never had a proper family holiday with the kids because I always... See more
This our 3rd time booking our cruise through deb & Beth at hays travel & they have always been fantastic & super helpful.We have also booked our next cruise for next April where we are also getting ma... See more
Debs found me exactly what I wanted for a family holiday in minutes. In the right price bracket, in a great location for sight seeing, (what the holiday is all about), and comfortable accommodation t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Deb Findler, ST7, Stoke on trent, United Kingdom
- 01782692652
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Debs and Beth always helpful and…
Debs and Beth always helpful and efficient in sorting our cruises. Would certainly recommend
Beth was very prompt with finding hotel…
Beth was very prompt with finding hotel for us !
It was sorted & booked in no time,
Information send quickly & confirmation next in the line..
All good..
Outstanding customer service
Outstanding customer service. Very informative every step of the way without any pressure. Based on the recommendation we have booked what im sure is going to be the holiday of a lifetime 😀
Wonderful service great communication…
Wonderful service great communication would recommend to anyone
Northern pearls
I have dealt with Debbie findler for years now,wouldn’t go anywhere else now,always great customer service and always very efficient.
Swift response all questions dealt with…
Swift response all questions dealt with in a professional manner
The holiday was absolutely amazing
The holiday was absolutely amazing
Making memories with my girls
Thank you sooo very much
Love you xxxc
Excellent, speedy and knowledgable
I contacted Deb a week after meeting her at a local event. We’d clicked straight away and she was very informative about the type of trips she could help with. We needed something cheap and cheerful this time, so I emailed Deb a brief and within 24 hours she had given us 5 great options to choose from. It was so quick and easy and a great deal, that now I’m not sure why we haven’t booked this way sooner. Thank you!
We return and rebook over and over…
We return and rebook over and over again! Can’t beat the customer service! 5* agent!
Deb is always so brilliant to deal with…
Deb is always so brilliant to deal with and explains everything very clearly
Great fast service as always
Great Service
Messages are always answered promptly and accurately. They went out their way to ensure we got exactly what we wanted and matched another quote we had got. Really pleased we went with them as the service and communication is great.
Great customer service.
Great customer service.
Deb and Beth kept us fully informed all the way through and gave us great advice for our first cruise.
Thanks again to you both
Beth couldn't have been more helpful
Beth couldn't have been more helpful. Nothing was too much trouble. Had answers to everything we needed to know
A great service
Debs was a great help finding exactly what we wanted for the dates we wanted.
Deb helped us book a celebratory cruise
Deb listened to what we wanted and made appropriate suggestions. We had the space and time to explore the options and no question was too silly.
No pressure. Very helpful
Definitely a hassle free booking
Definitely a hassle free booking. Picked the perfect holiday for us and we’ll use her again. Thank you from 2 very happy customers 🙂
5 starts as always
5 starts as always.
Nothing is ever a problem, after getting a quote for my family, extended family then wanted quotes? This was all sorted and provided within an hour.
Booking was completed as I made dinner!
Very efficient and helpful
Deb & Beth at hays travel are the best at what they do…
This our 3rd time booking our cruise through deb & Beth at hays travel & they have always been fantastic & super helpful.We have also booked our next cruise for next April where we are also getting married on p&o arvia💍🙂😍
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