Hays Travel - Debbie Austen Reviews 

65
TrustScore 5 out of 5

4.8

Personal Travel Consultant Debbie Austen, ME2 Rochester, GB


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Rated 5 out of 5 stars

Booking a holiday was so easy, Debbie made everything happen and everything was done on time and when it mattered. Can’t recommend Debbie enough.

Company replied

Rated 5 out of 5 stars

Debbie has been amazing from initial enquiry to making the final booking. Her replies are extremely prompt and nothing was too much trouble when exploring different options to find our perfect holiday... See more

Company replied

Rated 5 out of 5 stars

Debbie was absolutely first class from the outset. Couldn't recommend her highly enough. Made the entire booking process and holiday an absolute delight. I was bombarding her with emails and she never... See more

Company replied

Rated 5 out of 5 stars

Debbie, answered every question, altered our quote several times to take into account our preferences, all promptly and concisely, despite it being over Christmas and New Year. The whole process has... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Debbie Austen, ME2, Rochester, United Kingdom

  • 01634 914121

4.8

Excellent

TrustScore 5 out of 5

65 reviews

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4.8

All reviews

(65)

125,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking a holiday was so easy

Booking a holiday was so easy, Debbie made everything happen and everything was done on time and when it mattered. Can’t recommend Debbie enough.

February 12, 2026
Hays Travel - Debbie Austen logo

Reply from Hays Travel - Debbie Austen

Thank you Sadie for taking the time to write a review. Always a pleasure to help you and your lovely family plan an exciting holiday xxx

Rated 5 out of 5 stars

Five stars again always excellent

Five stars again always excellent:

Debbie always goes above and beyond to get us the best deals possible nothing is ever too much and that is why we are returning customers again and again. We love the personal service that Debbie gives us. Thank you.

January 29, 2026
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Reply from Hays Travel - Debbie Austen

Aww thank you Michelle, so excited for you to go back to the Maldives :) Thank you for taking the time to write this, means a lot xx

Rated 5 out of 5 stars

As always Debbie was so helpful as I…

As always Debbie was so helpful as I kept asking for different quotes
When booking a cruise i only use her services

January 24, 2026
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Reply from Hays Travel - Debbie Austen

Thank you Angela for taking the time to write this. Happy to get you another lovely cruise offer x

Rated 5 out of 5 stars

2027 cruise booking handled professionally.

Debbie, answered every question, altered our quote several times to take into account our preferences, all promptly and concisely, despite it being over Christmas and New Year.
The whole process has been seamless so far.

January 8, 2026
Rated 5 out of 5 stars

Thank you Debbie!

Our agent Debbie Austin has been amazing from start to finish - extremely responsive and flexible to meet our family holiday needs, we cannot thank you enough!! We would highly recommend Debbie to anyone looking to book a holiday that is stress free and straight forward

November 29, 2025
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Reply from Hays Travel - Debbie Austen

Thank you so much for taking the time to write a review, so happy that I managed to find your lovely family a summer holiday in the Algarve to look forward to x

Rated 5 out of 5 stars

Excellent experience. Great servicd

3rd holiday booked with Debbie. First class as always. Great with all the extra touches and the welcome home card. Highly recommend, we wouldn't go anywhere else.

November 17, 2025
Unprompted review
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Reply from Hays Travel - Debbie Austen

Thanks Dave, so glad you had such a lovely time xx

Rated 5 out of 5 stars

Debbie was great from finding our dream…

Debbie was great from finding our dream location, to the choice of cruise. Very efficient and I would definitely highly recommend her.

November 26, 2025
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Reply from Hays Travel - Debbie Austen

Thanks Julie, glad I found your dream holiday and that you was happy with my services. Appreciate you taking the time to write this x

Rated 5 out of 5 stars

Debbie was absolutely great towards me…

Debbie was absolutely great towards me . She helped me book two cruises. Having never dealt with a travel agent for years and years and years and never had very good results, I was pleasantly surprised! She'll listen and apply! Can't wait to go on my two cruises now. Will definitely be booking again with Debbie.

September 5, 2025
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Reply from Hays Travel - Debbie Austen

Thank you so much Deborah for taking the time to write this. I am so happy that you have got 2 amazing cruises to look forward to - New Orleans and then the Fjords - how amazing! xx

Rated 5 out of 5 stars

amazing

debbie is amazing, highly recommend her for everything! she was replying to us past office hours which caught us by surprise )which she didn’t have to do at all!) Will definitely book with her again for all our future holidays!

August 18, 2024
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Reply from Hays Travel - Debbie Austen

Thank you so much Alex for taking the time to write this, it is very much appreciated. So glad to hear you are happy with my services x

Rated 5 out of 5 stars

Debbie is Amazing!

Debbie is always super helpful and quick to respond. She always knows the best deals and holidays to find.

November 12, 2024
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Reply from Hays Travel - Debbie Austen

Thank you so much for taking the time to write a review Laura, it is very much appreciated. Glad to get your amazing trip to Antarctica booked for you - bucket list trip ✅xx

Rated 5 out of 5 stars

I can’t fault the quick and very…

I can’t fault the quick and very efficient service I always get when I deal with Debbie Austin at Hays travel

September 12, 2024
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Reply from Hays Travel - Debbie Austen

Thanks Roma, so happy you have got such an amazing trip on Queen Anne to look forward to xx

Rated 5 out of 5 stars

Thank you

Debbie was very helpful with all my questions and has booked a wonderful holiday for me and my family, thanks Debbie!

August 30, 2024
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Reply from Hays Travel - Debbie Austen

Hi Claire thank you so much for taking the time to do this review, it is very much appreciated and what an exciting holiday to Mexico you have to look forward to! x

Rated 5 out of 5 stars

Debbie was very informative.

Debbie was very informative.
Putting our holiday package together.
Fast & clear response.
A to do business with.

April 23, 2024
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Reply from Hays Travel - Debbie Austen

Thank you Raine, always a pleasure to book your holidays for you. Debbie xx

Rated 5 out of 5 stars

Your agent Debbie Austen was very…

Your agent Debbie Austen was very knowledgeable friendly and very professional we have booked through Debbie previously and use her for all our cruises we have never had a problem with any of our bookings and would highly recommend using Debbie thank you

February 2, 2024
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Reply from Hays Travel - Debbie Austen

Thanks Lynn, very much appreciated xx

Rated 5 out of 5 stars

Fantastic service from Debbie

Debbie has been amazing from initial enquiry to making the final booking. Her replies are extremely prompt and nothing was too much trouble when exploring different options to find our perfect holiday. She has kept us updated and informed throughout. Thank you Debbie.

December 19, 2023
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Reply from Hays Travel - Debbie Austen

Thank you so much Adam for taking the time to write this review, it is very much appreciated. Excited for you and your lovely family to visit Disneyland Paris next year :)

Rated 5 out of 5 stars

Pure Dedication and Care....

I can't say enough good things about Debbie at Hays Travel! Debbie's passion for travel and dedication to her clients is truly unparalleled.

Debbie's expertise shone through as she meticulously planned every detail of out holiday in Dubai. Her extensive knowledge of destinations, accommodations, and activities ensured that we had the best family holiday.

What sets Debbie apart is her genuine care for her clients. She went above and beyond to make sure every aspect of our trip was seamless and enjoyable. Her attention to detail and prompt communication made me feel completely at ease throughout the entire process.

Not only is Debbie a true professional, but she also brings a personal touch to her work that makes you feel like you're planning with a dear friend. Her warm and friendly demeanor made the planning process a delight, and I felt like she was as invested in my trip as I was.

Thanks to Debbie, I had an unforgettable experience that I will cherish forever. I have no doubt that I'll be turning to her for all my future travel adventures. If you're looking for a travel agent who combines expertise, dedication, and genuine care, Debbie at Hays Travel is the absolute best choice.

Thank you, Debbie, for making my travel dreams come true!

Claire x

October 12, 2022
Unprompted review
Hays Travel - Debbie Austen logo

Reply from Hays Travel - Debbie Austen

Oh wow thank you so much Claire - how lovely, I am so happy that you feel like that, you made my day! xx

Rated 5 out of 5 stars

Hays Travel

Hays Travel - Debbie Austen. Always our go to agent. Deals quickly and efficiently with our requests and works hard to get the best deals around. Very thorough from the point of booking to departure. Nothing will be forgotten or missed along the way.

October 6, 2023
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Reply from Hays Travel - Debbie Austen

Thanks Philip, very much appreciated :)

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