Booking a holiday was so easy, Debbie made everything happen and everything was done on time and when it mattered. Can’t recommend Debbie enough.
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See what reviewers are saying
Debbie has been amazing from initial enquiry to making the final booking. Her replies are extremely prompt and nothing was too much trouble when exploring different options to find our perfect holiday... See more
Company replied
Debbie was absolutely first class from the outset. Couldn't recommend her highly enough. Made the entire booking process and holiday an absolute delight. I was bombarding her with emails and she never... See more
Company replied
Debbie, answered every question, altered our quote several times to take into account our preferences, all promptly and concisely, despite it being over Christmas and New Year. The whole process has... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Debbie Austen, ME2, Rochester, United Kingdom
- 01634 914121
4.8
Excellent
65 reviews
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Debbie/Hays Travel Fantastic
Debbie was brilliant, as first time cruisers we were a bit nervous, she explained everything and was completely spot on. I would book another cruise/holiday within a heartbeat with Debbie and Hays, fantastic service even down to the sweets for the journey :)
May 20, 2023
Unprompted review
Reply from Hays Travel - Debbie Austen
Thank you so much Ann :)
Debbie was amazing from start to finish…
Debbie was amazing from start to finish for our family holiday to florida.. every question was answered quickly and the little extra details she done were appreciated we had a great time and some excellent recommendations for places to go and try .. 100% reccomend Debbie your in very safe hands when booking with her..
May 26, 2023
Unprompted review
Reply from Hays Travel - Debbie Austen
Thank you so much Leanne xx
Wouldn't book with anyone else
We wouldent book with anybody else Debbie has always given us a first class service nothings to much trouble we have booked a few holidays with her and never had any problems very knowledgeable and a delight to book with her
Thank you for all your help
Highly recommended
Mr phillips
May 31, 2023
Unprompted review
Reply from Hays Travel - Debbie Austen
Aww thank you so much xx
We have booked a couple of holiday…
We have booked a couple of holiday through Debbie and always found her to be super helpful and knowledgeable.
5 stars, Thank you 🙏
July 26, 2023
Unprompted review
Reply from Hays Travel - Debbie Austen
Thank you Xena, very much appreciated xx
Five Star ⭐️ ⭐️⭐️⭐️⭐️
Debbie has helped us book a few holidays now and I couldn’t recommend her enough! Great communication lovely to have an actual person to deal with! The personal touches make booking a holiday less stressful! Amazing experience every time x
July 26, 2023
Unprompted review
Reply from Hays Travel - Debbie Austen
Aww thank you Kelly, how lovely! Xx
First class experience
Debbie was absolutely first class from the outset. Couldn't recommend her highly enough. Made the entire booking process and holiday an absolute delight. I was bombarding her with emails and she never failed to answer my questions in a heart beat......even when she and I were on holiday. Can't thank her enough for making it so special. The little extra touches she does make it a really stand out experience. Book with confidence. You won't be disappointed.
August 23, 2022
Unprompted review
Reply from Hays Travel - Debbie Austen
Aww thank you so much. Really means a lot that you are happy xx
Debbie was very professional and went…
Debbie was very professional and went over and above to surprise us with some really lovely touches.
We were over the moon with everything and would use Debbie again in the future
June 29, 2023
Unprompted review
Reply from Hays Travel - Debbie Austen
Thank you so much Paula, so glad you was happy with my services :)
Very helpful, nothing to much trouble
Debbie was extremely patient with us keep changing our mind on what we wanted and very helpful. Think we now have perfect holiday for our 30th Anniversary next year
June 4, 2023
Reply from Hays Travel - Debbie Austen
Thank you so much Kerry, had to be just right for your special anniversary xxx
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