I have booked 2 holidays now with sophie. On both occasions I have found sophie to be extremely helpful and explains everything in detail.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kimberley was so nice and helpful , she helped usget the holiday and hotel at the price we could afford she's such a nice person and very good and professional in her work . That's why w... See more
Company replied
Wanted a lovely holiday to enjoy being married for 30 years. Lovely manager put us at ease. Looking forward to celebrating. Thank you
Company replied
We are more than happy with Hays in Denton, we usually go to Sophie, she is always friendly and helpful. We have never been disappointed with our holiday, she always helps us to negotiate the booking... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 Manchester Rd, Crown Point, M34 3LE, Denton, United Kingdom
- 01615328941
4.9
Excellent
869 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Denton
Thank you for the lovely review:)
First Class service as always
First Class service as always. We always book at Hays in Denton. Thank you Sophie for all your help. Xx
January 23, 2026
Reply from Hays Travel - Denton
Thank you so much Sandra for leaving such a lovely review :)
Brilliant service
January 17, 2026
Reply from Hays Travel - Denton
Thank you for your five star rating and taking the time to complete the review . We really appreciate it :)
Staff always very helpful and friendly
Staff always very helpful and friendly. Always happy to tailor the holiday to any request.
January 22, 2026
Reply from Hays Travel - Denton
Thankyou for your kind words! Always happy to help!
Outstanding customer service.
Outstanding customer service.
Ruby and Pearl both went above and beyond to support my needs.
January 21, 2026
Reply from Hays Travel - Denton
Thank you so much for your kind feedback!
Amazing service from Hays Travel Denton
Hays Travel Denton always amazing service from Pearl. Went in with an idea of where to book and for how long and had it confirmed by Pearl's expertise and knowledge. Great Service and friendly service by all staff there! Would recommend to everyone. Love going in there as they are so caring and great for a friendly chat too!
January 10, 2026
Reply from Hays Travel - Denton
Thank you so much for taking the time to leave us a positive review, I am glad you were happy with the service received by Pearl
Pearl is fab at finding what you want
Pearl is fab at finding what you want. Lots of patience and listening to detail.
January 11, 2026
Reply from Hays Travel - Denton
Thank you for your review. It was nice to see you again and help you with your plans for this year :)
Hays Travel
Hays Travel, in Denton, was recommended to us by Canadian Affair, at the Destinations Travel Show in Manchester.
We were helped by Pearl, the manager, who was also recommended and was absolutely brilliant.
As the holiday we were interested in was long haul, with different aspects to it, it took a couple of hours to sort out and Pearl was very patient and experienced in doing this.
We haven’t used Hays Travel before but will certainly use again.
January 17, 2026
Reply from Hays Travel - Denton
We're happy to hear that you felt welcome and received excellent service. It's great to know our knowledge gives you confidence when planning trips.
Great customer service
January 17, 2026
Reply from Hays Travel - Denton
Thank you for your kind words. I’m really glad we could get everything sorted for your trip,
Ruby at denton was fantastic …
Ruby at denton was fantastic although we were near closing time she didn't rush us and was very helpful
January 17, 2026
Reply from Hays Travel - Denton
We appreciate you taking the time to share your experience. We are so happy to hear that you received great service :)
Reply from Hays Travel - Denton
Thank you for reviewing Rubys Service :)
Isaac is very professional and a real…
Isaac is very professional and a real asset to your company, helped us book our holiday 's last year that's why we continue to use hayes travel. Thankyou.
January 10, 2026
Reply from Hays Travel - Denton
Thank you so much for your positive feedback and continued loyalty :)
Reply from Hays Travel - Denton
Thank you for taking time to leave feedback. It is always a pleasure to book your holidays.
Excellent service
Excellent, Isaac was friend helpful & professional, as wads Kimberley & Sophie for their knowledge on Rome👌
January 8, 2026
Reply from Hays Travel - Denton
Thank you for taking time to leave feedback.
Sophie Harrison at Hays Travel Denton…
Sophie Harrison at Hays Travel Denton makes booking a holiday so simple!
I had seen a lovely hotel in Skiathos but I thought it would have to be booked directly with the hotel.
I mentioned it to Sophie and she told me that she could book it for me. Within 10 minutes the booking was complete!
January 4, 2026
Reply from Hays Travel - Denton
Thank you for taking the time to review our service :)
The team at Hays travel were very…
The team at Hays travel were very patient and helpful when I had to change hoilday flights and dates a couple of times .
Very efficient service ,thank you all at Hays Denton
December 20, 2025
Reply from Hays Travel - Denton
Thank you for kind review. Happy New Year :)
Reply from Hays Travel - Denton
Thank you for taking the time to review our service . Happy New Year
Reply from Hays Travel - Denton
Thank you for taking the time to review our service :)
Reply from Hays Travel - Denton
Thank you for taking the time to review our service :)
Sophie was very knowledgeable of what…
Sophie was very knowledgeable of what we wanted and sorted the perfect holiday for us
December 3, 2025
Reply from Hays Travel - Denton
Thank you so much for taking the time to leave us a positive review! We really appreciate the feedback and I am so glad you are happy with the service received by Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.