Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on o... See more
Company replied
Always lovely helpful professional staff hiding me through, crossing the t’s dotting the i’s. Totally trust them handling everything and wouldn’t use anyone else… love hayes!!!!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb advice from Christine
Superb advice from Christine, so pleased with the service provided, we’ve used Hays before and never been disappointed so all good folks!!
April 9, 2026
Reply from Hays Travel - Don Bircham Travel
We're so happy to hear that you were pleased with the advice and service you received. Thank you for your continued loyalty; it means a lot to us!
Excellent service
Excellent service. Options carefully explained whilst the holiday I wanted was booked to my satisfaction. Lydia was extremely helpful in organising the trip
April 4, 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mr Window,
Thank you for taking the time to share your experience. It really does mean a lot to us here at Hays, Mold.
Have a lovely holiday.
Kind regards,
Lydia
Hays Travel, Mold
All the staff are very good and…
All the staff are very good and helpful. Very pleasant too
March 25, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your review. We are very grateful that you continue to return year after year to book your holidays with us and look forward to assisting you next time!
Jolly booking Jersey
Pleasant demeanour, listened intently with interest to our requirements, efficiently handled the logistics of the booking. Got us the best deal available. Very upbeat experience overall.
Thank You, Laura Bellis.
Ted & Karen Capstick.
March 17, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to leave your kind review. It is always a pleasure to see you both and thank you for returning again to book your Jersey trip with me
Always fantastic service when we book…
Always fantastic service when we book our holidays and they always manage to save us money
March 21, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your review and its always a pleasure to find you the perfect trip
Fantastic service x
What a fabulous experience and we found the holiday we were looking for
March 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave you kind review. I am so glad to hear that you had a wonderful experience in store whilst booking your perfect holiday!
Reply from Hays Travel - Don Bircham Travel
Thank you Gareth for booking another holiday with us here in Mold
Its always a pleasure to discuss Greece with you
Very friendly
Very friendly, efficient and professional service. Second time booking with the company.
March 26, 2026
Reply from Hays Travel - Don Bircham Travel
We appreciate your kind words and are so glad you were satisfied with our efficient service. Thank you for booking with us again!
Kind regards,
Hays Travel, Mold.
Reply from Hays Travel - Don Bircham Travel
Pleasure to look after your holiday needs. Kind Regards
Emma
The travel agent Jessica Reynolds was…
The travel agent Jessica Reynolds was fantastic, we couldn’t fault the service she provided. The whole process was made easy for us. We will definitely be booking with Hays again.
March 23, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave to leave your review. We are so pleased that you are happy with the service you received and look forward to assisting you with future holidays
Debbie in Mold is an absolute star
Debbie in Mold is an absolute star. A late issue with a long planned holiday, resulted is our having to find an alternative with just a fortnight to go. We looked at many options, and then Debbie put in extra time to secure us a plan B!
March 22, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Hughes,
We are so happy to hear that Debbie was able to help with your holiday plans! It's great to know her extra efforts resulted in a successful alternative for you. Thank you for your positive feedback.
Kind regards
Hays Travel, Mold
Good Booking Experience
The person dealing with our holiday booking, Jessica Reynolds, was very helpful, quick, efficient.
March 20, 2026
Reply from Hays Travel - Don Bircham Travel
We appreciate you sharing your experience. We're so glad that Jess provided such helpful, quick, and efficient service while booking your holiday. Thanks again, Hays, Mold.
Smooth easy booking great information…
Smooth easy booking great information given friendly knowledgeable staff
March 22, 2026
Reply from Hays Travel - Don Bircham Travel
Thank You for booking again with us Tina it was lovely to see you both.
Emma our usual travel agent is always…
Emma our usual travel agent is always polite an helpful nothing is to much trouble .Always a nice atmosphere in the shop .Will continue to book all my holidays with her
March 15, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Strong,
We appreciate you sharing your experience. We're happy to hear that Emma is always polite and helpful. Thank you for booking with us again!
Hays Travel, Mold.
Lydia was top class
Lydia was top class, knowledgeable , helpful and a great personality, nothing was too much trouble, because of her attitude and Professionalism we went ahead and booked our holiday with you.Give her a pat on the back.
March 15, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to leave your lovely review. I will ensure Lydia knows how appreciative you are of her service and thank you for booking your trip with us!
Great help from the whole team
Great help from the whole team. Helpful replies and coordination of holiday package. Regular use of this friendly team and office
March 8, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Waddington,
We appreciate you taking the time to leave us such a kind review! We are so happy to hear that our team's coordination and helpful replies made your holiday booking experience a positive one. Thank you for booking with us again!
Hays Travel, Mold.
Lovely staff at the Hayes Mold branch
Lovely staff at the Hayes Mold branch! So helpful excellent knowledge. Wouldn’t go anywhere else to book a holiday!
February 27, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Lynn,
We appreciate you taking the time to leave us such a nice review! We're so happy to hear that you find our team helpful and knowledgeable.
Hays Travel, Mold.
Wonderful booking experience
Our agent, Lydia, in the Mold Hays branch, was exceptional. She was extremely pleasant and welcoming, and was very efficient. She made the whole booking experience very easy and straight forward. She is a credit to your organisation.
March 7, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you very much for taking the time to leave your feedback. I am so pleased to hear that you were happy with the service provided by Lydia and will pass on your comments to her when she is back in the office
Thank you once again for booking with us
Called in to book accomodation
Called in to book accomodation. Staff were very helpfull and found us suitable accomodation within what we requested, price and location etc. Very happy with Service.
February 27, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely feedback, we aim to please and its our pleasure to look after your booking.
Fantastic service
March 6, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely feedback, we aim to please and it's always a pleasure to look after your bookings.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.