Donna Payne was exceptional from start to finish. Nothing being of too much trouble. She is an asset to Hays Travel. Would highly recommend! Thank you for all your help, patience and support in fi... See more
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Donna checked everything we wanted and asked for sent us different options then sent us everything over to check we were happy before she booked definitely the best person to book with
Company replied
Will not book anywhere else, Donna is so helpful and friendly! Even whilst on our holiday checked in to make sure we got our return transfer info through, she’s a star! Thanks again for another fab ho... See more
Company replied
Donna is hugely experienced but also hugely patient which is necessary with dealing with me and my fussing requirements. Found a bespoke holiday which met all it needs at a far better price than I cou... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
736 reviews
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Donna is amazing
Donna is amazing. We have booked so many holidays and cruises with her. Above and beyond every time.
July 11, 2026
Donna Payne was exceptional from start…
Donna Payne was exceptional from start to finish. Nothing being of too much trouble.
She is an asset to Hays Travel. Would highly recommend!
Thank you for all your help, patience and support in finding us our dream holiday.
July 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Donna checked everything we wanted and…
Donna checked everything we wanted and asked for sent us different options then sent us everything over to check we were happy before she booked definitely the best person to book with
July 18, 2026
Reply from Hays Travel - Donna Payne
thanks Kay x
Donna as always goes above and beyond
Donna as always goes above and beyond. Nothing is a problem
July 17, 2026
Reply from Hays Travel - Donna Payne
thank you Lesley x
Donna is first class
Donna is first class responds quickly and goes above and beyond always go to her first before anywhere else.
July 15, 2026
Reply from Hays Travel - Donna Payne
thanks Ricky x
Reply from Hays Travel - Donna Payne
thank you Helen x
Reply from Hays Travel - Donna Payne
thank you Allan x
Great experience
Clear prompt communication.
Donna is extremely efficient.
All requests booked and completed promptly. Very knowledgeable and helpful.
July 12, 2026
Reply from Hays Travel - Donna Payne
thanks Rachel x
Reply from Hays Travel - Donna Payne
thanks Gillian x
Stress free from booking to returning…
Stress free from booking to returning from your amazing trip, Donna is always working for you and you will not find a more helpful excellent travel agent.
July 2, 2026
Reply from Hays Travel - Donna Payne
thank you Gillian x
Donna is highly knowledgeable and…
Donna is highly knowledgeable and professional in her field. She provided excellent guidance and was extremely patient while I considered my options. Her expert suggestions, attention to detail, and competitive pricing made the whole experience smooth and enjoyable. I would highly recommend Donna and would not hesitate to use her services again.
July 7, 2026
Unprompted review
Reply from Hays Travel - Donna Payne
thanks Romina x
Great service as always
I have used Donna for a number of years now and would never use anyone else . She is simply the best
July 6, 2026
Reply from Hays Travel - Donna Payne
thank you Trish x
Donna was fabulous when booking my…
Donna was fabulous when booking my holiday very reassuring an explained everything so well an put my mind at ease making the booking experience very distressing an peace of mind
June 27, 2026
Reply from Hays Travel - Donna Payne
thank you x
5 star service
Will not book anywhere else, Donna is so helpful and friendly! Even whilst on our holiday checked in to make sure we got our return transfer info through, she’s a star! Thanks again for another fab holiday
June 26, 2026
Reply from Hays Travel - Donna Payne
thanks Lauren x
Donna is a fantastic expert organiser
Fast, friendly, expert, knows our requirements, fantastic service
July 1, 2026
Reply from Hays Travel - Donna Payne
thanks Ross x
Donna made my booking easy and kept me…
Donna made my booking easy and kept me in the loop all the way through the process
June 29, 2026
Reply from Hays Travel - Donna Payne
thanks Shirley x
Donna was very helpful in helping us…
Donna was very helpful in helping us choose our holiday.would highly recommend.
June 28, 2026
Reply from Hays Travel - Donna Payne
thank you Moira x
Donna was patient with us changing…
Donna was patient with us changing details. She has excellant knowledge and guided us through out. This is now the 4th holiday we haved booked with her and will return to her for our next adventure
June 28, 2026
Reply from Hays Travel - Donna Payne
thank you Morag x
Great service as always
Great service as always
Donna always gives us fab advice and great deals
June 27, 2026
Reply from Hays Travel - Donna Payne
thanks Lorraine x
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