Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more
Company replied
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See what reviewers are saying
I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more
Company replied
We had a holiday booked through Donna Payne, unfortunately, unbeknownst to myself or Donna or the tour company, Ryanair cancelled the flights. Donna, who was on holiday herself at the time, tried very... See more
Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
765 reviews
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Always a 5 star service from Donna
Always a 5 star service from Donna, always goes above and beyond to get the best deals, loads of experience and knowledge from years in the industry x
May 7, 2026
Reply from Hays Travel - Donna Payne
thank you Mark x
Donna always goes above and beyond.
Donna always goes above and beyond.. helpful and prompt with finding what your looking for
April 30, 2026
Reply from Hays Travel - Donna Payne
Thanks Joanne x
Donna could not have been more helpful…
Donna could not have been more helpful and accommodating when booking our holiday. She truly is the best at what she does
April 23, 2026
Reply from Hays Travel - Donna Payne
Thanks Mariesa x
Easy process and service from Donna
April 26, 2026
Reply from Hays Travel - Donna Payne
thank you Peter x
Donna is fabulous goes above and beyond…
Donna is fabulous goes above and beyond to make every detail perfect
April 15, 2026
Reply from Hays Travel - Donna Payne
thanks Anne Marie x
Donna is so helpful and has so much…
Donna is so helpful and has so much knowledge about hotels and area nothing is too much trouble for her i always feel safe when booking with Donna as I know she'll look after us and make sure we get the right holiday for us I can get in touch with her anytime of the day she always gets back to me quickly wouldn't use anyone else now
April 21, 2026
Reply from Hays Travel - Donna Payne
thank you Lisa x
Donna was a really helpful advisor who…
Donna was a really helpful advisor who replied quickly and efficiently and got everything booked and sorted without any issues. Wonderful experience
April 14, 2026
Reply from Hays Travel - Donna Payne
thank you Antonia x
Donna was amazing so friendly and…
Donna was amazing so friendly and helpful! Would highly recommend her xx
April 15, 2026
Reply from Hays Travel - Donna Payne
thank you x
Helpful Company…
Donna was a great help with assisting me looking for a holiday as a surprise for my husband's birthday, Great communication & very helpful with the booking process.
March 31, 2026
Reply from Hays Travel - Donna Payne
thank you xx
Reply from Hays Travel - Donna Payne
thanks Karen x
Fjords cruise
Donna made my booking process smoothly and advised me of the best cabin and decks to choose for what I required for my cruise.
March 30, 2026
Reply from Hays Travel - Donna Payne
thank you Fiona x
Reply from Hays Travel - Donna Payne
thank you xx
Fab travel consultant
Donna is very helpful, professional & knowledgable, she took down my various requirements for my holiday & delivered on everything 😊
My booking experience with Donna was very stress free & streamlined which I really appreciated as there’s lots going on for me at present, one less worry & a fab holiday to look forward to. Thanks Donna
March 31, 2026
Reply from Hays Travel - Donna Payne
thanks Yvonne x
Another great holiday booked
Thanks Donna. We’re looking forward to a great adventure with the holiday you’ve booked for us. As usual you get it exactly as we asked
March 27, 2026
Reply from Hays Travel - Donna Payne
thanks Maureen x
Reply from Hays Travel - Donna Payne
thank you x
Donna went above and beyond to sort out…
Donna went above and beyond to sort out our booking. The company is lucky to have such a dedicated professional who obviously enjoys her work.
March 22, 2026
Reply from Hays Travel - Donna Payne
thanks Fiona x
Very helpful
Donna Payne, had been extremely helpful arranging our current cruise and she has now arranged our next. Thank you.
March 22, 2026
Reply from Hays Travel - Donna Payne
thanks Stephen x
We have a great experience every time…
We have a great experience every time we book with Donna Payne at Hays travel. Nothing is too much. Donna does all the research for us. She knows her stuff.
March 20, 2026
Reply from Hays Travel - Donna Payne
thanks Doreen x
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