I gave Donna my preference on the holiday and dates. This was done straight away for me all booked and best flight times makes all the difference. Very grateful to Donna for providing me with great ad... See more
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I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more
Company replied
Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more
Company replied
Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
766 reviews
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5 star service
Will not book anywhere else, Donna is so helpful and friendly! Even whilst on our holiday checked in to make sure we got our return transfer info through, she’s a star! Thanks again for another fab holiday
June 26, 2026
Reply from Hays Travel - Donna Payne
thanks Lauren x
Donna is a fantastic expert organiser
Fast, friendly, expert, knows our requirements, fantastic service
July 1, 2026
Reply from Hays Travel - Donna Payne
thanks Ross x
Donna made my booking easy and kept me…
Donna made my booking easy and kept me in the loop all the way through the process
June 29, 2026
Reply from Hays Travel - Donna Payne
thanks Shirley x
Donna was very helpful in helping us…
Donna was very helpful in helping us choose our holiday.would highly recommend.
June 28, 2026
Reply from Hays Travel - Donna Payne
thank you Moira x
Donna was patient with us changing…
Donna was patient with us changing details. She has excellant knowledge and guided us through out. This is now the 4th holiday we haved booked with her and will return to her for our next adventure
June 28, 2026
Reply from Hays Travel - Donna Payne
thank you Morag x
Great service as always
Great service as always
Donna always gives us fab advice and great deals
June 27, 2026
Reply from Hays Travel - Donna Payne
thanks Lorraine x
Great and finding the right holiday
Very understanding of what we wanted and so helpfull
June 22, 2026
Reply from Hays Travel - Donna Payne
thank you x
Donna is hugely experienced but also…
Donna is hugely experienced but also hugely patient which is necessary with dealing with me and my fussing requirements. Found a bespoke holiday which met all it needs at a far better price than I could have got online. Highly recommended
June 25, 2026
Reply from Hays Travel - Donna Payne
thanks Bernie x
Reply from Hays Travel - Donna Payne
thanks Julie x
Just booked our 3rd cruise with Donna…
Just booked our 3rd cruise with Donna as always receive a great service. Thanks again Donna x
June 15, 2026
Reply from Hays Travel - Donna Payne
thank you Claire x
Donna was great very helpful and…
Donna was great very helpful and extremely prompt when we were trying to book a very last minute holiday. I have and would highly recommend Donna
June 12, 2026
Reply from Hays Travel - Donna Payne
thanks Leeanne x
Reply from Hays Travel - Donna Payne
thanks Alan x
My go to travel agent
I’ve booked a few holidays through Donna at Hays travel makes everything so easy and always finds great deals Donna reply’s very quickly to messages my go to travel agent
May 30, 2026
Reply from Hays Travel - Donna Payne
thanks you Jane x
Donna Payne
Donna always goes above and beyond for our holiday arrangements. We always get a prompt response, a pleasure to deal with.
June 2, 2026
Reply from Hays Travel - Donna Payne
thanks Lyn x
Happy shopper!
Donna always smashes it out the park when booking my holidays. She offers great advice on choosing the right resort and hotel to suit my needs. Nothing is to much bother for her.
June 1, 2026
Reply from Hays Travel - Donna Payne
thanks Bridie x
Highly recommend- first class service
Highly recommend- first class service - thank you for getting us sorted.
May 30, 2026
Reply from Hays Travel - Donna Payne
xx
Fabulous service as always from Donna.
Fabulous service as always from Donna.
Great experience, will be booking again soon.
May 21, 2026
Reply from Hays Travel - Donna Payne
thanks Pamela x
Fantastic service with expert…
Fantastic service with expert knowledge. Would definitely recommend.
May 20, 2026
Reply from Hays Travel - Donna Payne
thank you Chris x
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