Hays Travel - Donna Payne Reviews 

765
TrustScore 5 out of 5

5.0

Personal Travel Consultant Donna Payne, G60 Glasgow, GB


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Rated 5 out of 5 stars

I gave Donna my preference on the holiday and dates. This was done straight away for me all booked and best flight times makes all the difference. Very grateful to Donna for providing me with great ad... See more

Rated 5 out of 5 stars

I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more

Company replied

Rated 5 out of 5 stars

Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more

Company replied

Rated 5 out of 5 stars

Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom

  • 1415303669

5.0

Excellent

TrustScore 5 out of 5

765 reviews

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5.0

All reviews

(765)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Fjords Cruise Iona

What an easy process From Enquiring to Booking..Took on board our requirements and requests..Communication between Donna and ourselves during this process was 100% on point ..Donna goes above and beyond for her customers..And I'm not easy to please .Would Highly Recommed using Donna At Hays for all your travel needs ..

February 7, 2026
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Reply from Hays Travel - Donna Payne

thanks Susan x

Rated 5 out of 5 stars

Excellent Service

Thanks Donna for the excellent service and the thorough detail for my cruise enquiry.
Amazing service as always.

January 31, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you Stephen xx

Rated 5 out of 5 stars

1st Class Experience with Hayes

This is the first time I have used Hayes Travel, was recommended by my Sister-in-law. Donna was excellent, answering all my questions and making the whole booking process (party of 9) completely stress free. Wouldn’t hesitate to recommend!

January 27, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

Thank you so much Jackie x

Rated 5 out of 5 stars

Great service

Donna always provides excellent service by helping us when we are choosing our holiday by providing helpful information & providing a good amount of choices within our budget. 7 night cruise booked for May 😎

January 26, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

Thanks again Trisha x

Rated 5 out of 5 stars

Excellent help from Donna

Donna was brilliant! Helped with any questions I had (and I had a lot!) and talked me through everything. She has also offered continue help even after booking. Would definitely recommend!

January 22, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

Thank you so much x

Rated 5 out of 5 stars

Have booked a few holidays now with…

Have booked a few holidays now with Donna Payne , her deals are great , when asked any questions she is very knowledgeable and efficient, if I had any concerns she always helps quickly , defo recommended and will continue to use in the future

January 14, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thanks so much Leanne x

Rated 5 out of 5 stars

We are returning clients of Donna's

We are returning clients of Donna's, yet again she has checked various countries and accommodation for us until the ideal holiday is found. Can't wait for recent booking date to arrive in the knowledge that we have never been disappointed with any holiday booked. June is a bit to far away so you may well hear from us shortly !!!

January 18, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thanks you so much x

Rated 5 out of 5 stars

Exceptional service

I can't recommend Donna highly enough with many years of experience in the travel industry. She helped me plan a multi destination holiday across 3 places in the USA. Her expertise and attention to detail made the whole process effortless. If you want someone who really knows travel and goes the extra mile to find the best options Donna is the person to talk to.

January 9, 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you so much Wendy x

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