I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Megan was so lovely. Very through. Very smiley. A natural at what she does. Made our whole experience straightforward and pleasurable. Thank you Megan
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
5.0
Excellent
687 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Listened to what I was looking for in a…
Listened to what I was looking for in a holiday and found the perfect one. Great service Shannon!
November 23, 2025
Reply from Hays Travel - Dorchester
Good afternoon Brenda, Thank you so much for your lovely Review!! I enjoyed looking and getting your Japan holiday sorted it was a pleasure! :) - Shannon
Knowledgeable and friendly staff
November 23, 2025
Reply from Hays Travel - Dorchester
Thank you for your kind words :)
Very helpful staff.
Very helpful staff who make a real effort to find the best holiday and value for money.
This is the second cruise we've booked with Hays in Dorchester and the first was excellent hence returning.
November 29, 2025
Reply from Hays Travel - Dorchester
Thank you for taking the time to leave your feedback :)
We are pleased that we got this confirmed for you and hope you look forward to it :)
Georgina was very professional and…
Georgina was very professional and helpful throughout our visit to the shop in assisting us booking flights for our trip at Christmas. Would recommend your travel company as feel like your staff are very friendly and knowledgeable. Thank you 🙏
November 28, 2025
Reply from Hays Travel - Dorchester
Thank you so much for taking the time to leave your kind words :)
It was my pleasure to get this booked for you , and I hope you enjoy your time away :)
Very friendly & helpful.
November 26, 2025
Reply from Hays Travel - Dorchester
Hi Julia, thank you for this lovely review. I am glad i could get your family holiday sorted! :)
Great to have someone else do the hard work. Lots of information and tips given in a friendly environment.
Really useful advice on how to pick suitable ship and cabin from an agent who has experienced the trip. Very friendly and helpful agent who made booking experience informative and easy.
November 22, 2025
Reply from Hays Travel - Dorchester
Hi Deborah, thank you for this lovely review. I am glad i could get everything sorted for you! :)
Excellent service as usual.
November 21, 2025
Reply from Hays Travel - Dorchester
Hi Mike, thank you for this lovely review. I am glad i could get this sorted for you! :)
Megan was a fantastic support to us in…
Megan was a fantastic support to us in organising a trip to New York next winter. She was kind, professional and informative.
November 12, 2025
Reply from Hays Travel - Dorchester
Thank you for your very kind review! It was a pleasure getting your trip put together. Megan x
Reply from Hays Travel - Dorchester
Hi Marie, thank you for this lovely review. I am glad i could get everything sorted for you! :)
Reply from Hays Travel - Dorchester
Hi Jacqueline, thank you for this lovely review. I a glad we could get your holiday sorted! :)
Reply from Hays Travel - Dorchester
Thank you for your kind review! See you soon, best wishes, Megan :)
Reply from Hays Travel - Dorchester
Hi Thonanphat, thank you for this lovely review. I am glad i could get your insurance sorted! :)
Reply from Hays Travel - Dorchester
Thank you for taking the time to leave your kind words.
It has been a pleasure to book this wonderful trip for you :)
Helpful informative
November 8, 2025
Reply from Hays Travel - Dorchester
Thank you for taking the time to leave your kind feedback :)
We are glad you found our staff in store helpful and we are pleased to have sorted your holiday :)
Reply from Hays Travel - Dorchester
Thank you for your lovely feedback ! I hope you have the best time when you go to Tenerife- Tamera :)
Excellent info and service as always
October 28, 2025
Reply from Hays Travel - Dorchester
Thank you for your lovely feedback ! I hope you have the best time away in Fuerteventura !! and cant wait to hear about it when you get home - Tamera :)
Great staff at Dorchester Branch
The total commitment of the member of staff who served us. She ensured we were fully appraised of what was available to meet our holiday wished.
November 2, 2025
Reply from Hays Travel - Dorchester
Thank you for your lovely feedback ! I'm sure you will have the best time on your cruise, I cant wait to hear about it when you get back :) - Tamera
First Class Service!
I visited Hays Travel in Dorchester and was welcomed by the staff. Shannon introduced herself, and I sat down to discuss my travel plans. She was thorough, professional and dealt with every aspect of my plans, including seat allocation, airport lounges and car parking. I am a seasoned traveller and was very impressed with the service provided and input from staff who had visited my destination. Hays Travel has gained a new customer, and I would highly recommend visiting this branch!
October 24, 2025
Reply from Hays Travel - Dorchester
Good Morning Kevin , Thank you so much for your lovely review! , It was a real pleasure chatting to you and getting your trip booked :) - Shannon.
Very helpful and efficient
Very helpful and efficient. Answered all questions and sought more information if necessary.
October 22, 2025
Reply from Hays Travel - Dorchester
Thank you for your review, it was a pleasure getting your cruise booked. Best wishes, Megan :)
Very friendly and helpful
Very friendly, helpful member of staff. Quick service and explaining everything.
October 19, 2025
Reply from Hays Travel - Dorchester
Hi Kelly, thank you for this lovely review. I am glad i could get your trip sorted! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.