I called and ask about specific things for a holiday. No pressure put on Jordan. He simply and quickly sorted all out. Payment made job done. Super. Thankyou
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Staff went out of their way to get me booked on a holiday which my friends had booked They phoned when they said they would . Excellent staff who are knowledgeable, experienced, polite, pleasant and... See more
Company replied
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
748 reviews
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Staff very pleasant and helpful.
March 25, 2026
Reply from Hays Travel - Downpatrick
James,
We appreciate you taking the time to share your experience with us. We're so glad to hear our staff were helpful and pleasant!
Kind regards
Hays Downpatrick
Joshua made our experience brilliant…
Joshua made our experience brilliant from start to finish. He is a fantastic ambassador for Hays travel. Joshua made it clear that us having a seamless joyful holiday was his priority. He is an example of how things can be done well . Thanks to all involved and to James too . We will highly recommend your service to everyone .
March 19, 2026
Reply from Hays Travel - Downpatrick
Gabrielle,
We're happy to hear that your experience was seamless. We appreciate your kind words and are so glad that our team member made your holiday a priority. Thank you for recommending our service!
Kind regards
Hays Downpatrick
They made the booking easy to do and…
They made the booking easy to do and very helpful
March 17, 2026
Reply from Hays Travel - Downpatrick
We appreciate you sharing your experience! We are so happy we could make your booking easy and provide helpful assistance.
Reply from Hays Travel - Downpatrick
Thank you Noreen for your kind words!
Helpful and good service
Helpful and provided insight into what we would want from a cruise
December 2, 2025
Reply from Hays Travel - Downpatrick
We're happy to hear that our insights were helpful as you planned your cruise. Thank you for sharing your positive experience with us!
Top service
Craig and James couldn’t have done enough for me, I booked very last minute, evening before travel, they both worked very hard to find me something at a reasonable price, thank you to them both.
March 4, 2026
Reply from Hays Travel - Downpatrick
Karen,
It's great to hear that our team worked diligently to find options that met your needs. Thank you for your positive feedback!
Hays Travel, Downpatrick
Going the extra mile.
Going the extra mile.. Craig was able to find us a holiday that was to our liking within our budget sorted out all transfers and insurance being polite and friendly
March 7, 2026
Reply from Hays Travel - Downpatrick
Barry,
We appreciate you taking the time to leave us such a kind review! We're happy to hear that we were able to find you a holiday to your liking within your budget.
Hays Travel, Downpatrick
As always service and staff were…
As always service and staff were great.staff are always happy to help and get you best deal
February 27, 2026
Reply from Hays Travel - Downpatrick
Martina,
We appreciate your kind words! We are so happy to hear our staff consistently provide great service and find you the best deal.
Hays Travel, Downpatrick.
Great company
Very friendly took time to check out other helpful staff and took time with all the hotels in the region I was looking at
February 27, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words! Have a lovely time in Majorca!
Simple straight forward advice from an…
Simple straight forward advice from an excellent staff member
February 26, 2026
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us a review. We are so happy to hear you received excellent and straightforward advice.
Reply from Hays Travel - Downpatrick
We appreciate your positive feedback and we are so glad that you are having a good experience with our service!
Michelle was great …she was very…
Michelle was great …she was very professional and helped us to get sorted for a week in the sun …she was pleasant and very informative…we have been to her before and were well pleased …and we will be back again …Well done Hayes
February 27, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you had a great experience. It's wonderful to know that we could assist you in planning your holiday. We appreciate your continued patronage and look forward to seeing you again.
Our Travel Advisor was Michelle
Our Travel Advisor was Michelle, we explained what we wanted for our trip to Canada and Michelle sorted it all out for us. We needed car hire and hotels for various stops, Hays did the lot as a package. Highly recommend.
February 26, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words! Have a great time in Canada!
The staff at hays are THE BEST!
The staff at hays are THE BEST!
Thank you for all of your help.
February 18, 2026
Reply from Hays Travel - Downpatrick
Thanks Phil! have the best time in Tunisia!
My holiday was booked quickly
My holiday was booked quickly, efficiently and without any problems first class service
February 24, 2026
Reply from Hays Travel - Downpatrick
We appreciate you sharing your experience. We're so happy we could provide first-class service and arrange your holiday quickly and efficiently.
Excellent customer service
Popped into the shop to make an enquiry. Was given excellent advice and no pressure to buy from Michelle. Very friendly and relaxed experience. When I rang back to book it was handled very efficiently. And they open on Sundays which is amazing!!
February 22, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you received excellent advice and a relaxed experience. We're glad our team handled your booking efficiently, Thank you!
Very pleasant advisor
Very pleasant advisor. Annie was very professional and informative.
February 20, 2026
Reply from Hays Travel - Downpatrick
Thank you for your lovely review , We hope you have a wonderful time in Portugal!
Wide range of options explored taking…
Wide range of options explored taking expertise , time and patience. I was well informed and got a good deal.
February 12, 2026
Reply from Hays Travel - Downpatrick
We're happy we could dedicate the time and expertise to explore options for you. It was a pleasure ensuring you were well-informed and got a good deal.
Quick and easy as usual the staff could…
Quick and easy as usual the staff could not be any more helpful They found me the best deal everything was booked and sorted in 30 minutes 👌👌👌👌👌
February 19, 2026
Reply from Hays Travel - Downpatrick
We're so happy we could provide such efficient and helpful service and find the best deal for you. Thank you for your fantastic feedback and booking!
Reply from Hays Travel - Downpatrick
We appreciate your feedback and we are so pleased to hear that we provided a friendly and helpful experience!
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