I called and ask about specific things for a holiday. No pressure put on Jordan. He simply and quickly sorted all out. Payment made job done. Super. Thankyou
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Staff went out of their way to get me booked on a holiday which my friends had booked They phoned when they said they would . Excellent staff who are knowledgeable, experienced, polite, pleasant and... See more
Company replied
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
748 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Friendly customer service from Craig, helpful, offered added extras. Prompt with booking and issuing documents.
April 26, 2026
Reply from Hays Travel - Downpatrick
Pam,
We appreciate you sharing your experience. We're happy to hear that you found the customer service helpful and the booking process prompt.
Kind Regards
Hays Downpatrick
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
City Break Booking so Easy
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & all sorted in no time in a very friendly & chilled manner. Definitely recommend, this my second booking with this branch of Hays travel. Looking forward to what will be a nice 18th Birthday celebration for my family.
April 18, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that booking your city break was made so easy. Thank you for choosing us again! We hope your family enjoys the birthday celebration.
Messaged about a holiday to Japan and…
Messaged about a holiday to Japan and Lynn messaged me back very promptly. When deciding to book several days later your colleague Ashleigh was extremely helpful. Very easy to speak to and was really quick at responding to my messages. Customer service from Ashleigh was above and beyond. Please convey this to her manager
April 19, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
We appreciate your positive feedback; we are so happy that our staff were able to meet your needs effectively.
Annie & Amy in Hays are exceptional
As usual Annie was exceptional to deal with. Sorted out everything for us and always quick to respond with any queries. Not forgetting Amy is hays also, sorted out a major issue for us and always quick to respond to queries.Both girls are a credit to the company. Thank you both for everything x
April 17, 2026
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us such a complimentary review. We are so glad that we could provide exceptional service and promptly address your needs. It's great to hear you were so happy with our team!
1st class was that good I went back and…
1st class was that good I went back and booked a second holiday the next day! Great team in downpatrick!!!
April 9, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that your first holiday was so wonderful that you booked another one right away! We appreciate your kind words about our team.
Excellent service
Called in on 14th April and spoke to James and booked a lovely holiday to Majorca- James was extremely professional and friendly and he will now be our go to person for all future holiday plans.
April 14, 2026
Reply from Hays Travel - Downpatrick
We are so happy to hear that you booked a lovely holiday to Majorca! We appreciate your kind words and are delighted that you found your experience so positive.
Reply from Hays Travel - Downpatrick
We're glad you found our advert helpful and that you experienced great service. Thank you for your positive feedback; it means a lot to us.
Annie in Downpatrick branch made the…
Annie in Downpatrick branch made the whole experience so easy. Very good at matching my needs to the best accommodation.
April 10, 2026
Reply from Hays Travel - Downpatrick
Martin,
We appreciate your positive feedback! We are so glad that our team made your experience easy and matched your needs.
Kind regards
Hays Travel Downpatrick
Fab service from start to finish James…
Fab service from start to finish James is an amazing travel agent that knows his stuff.
March 29, 2026
Reply from Hays Travel - Downpatrick
Linda,
We're happy to hear that you had such a wonderful experience. It's great to know our service met your expectations. Thank you for your kind words!
Kind regards
Downpatrick Hays
Exceptional
Exceptional from start to finish,Michelle and james very efficient and any calls answered promptly and made the whole experience memorable
April 2, 2026
Reply from Hays Travel - Downpatrick
Mrs Mageean,
We are so happy to hear that you received exceptional and efficient service, making your experience memorable. Thank you for your review.
Kind regards
Downpatrick Hays
Excellent knowledge of product I was…
Excellent knowledge of product I was interested in and prompt call back, easy payments and quick documentation!
April 2, 2026
Reply from Hays Travel - Downpatrick
Elaine,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear your positive feedback.
Kind regards
Downpatrick Hays
Craig was brilliant from the start to…
Craig was brilliant from the start to finish and sorted everything we needed.
March 21, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Service was impeccable
Service was impeccable. Great deal for holiday. James is always a pleasure to deal with
February 24, 2026
Reply from Hays Travel - Downpatrick
Suzanne,
We appreciate you sharing your positive experience! We're so glad we could provide impeccable service and a great holiday deal.
Kind regards
Downpatrick Hays
James was fantastic
James was fantastic, he went out of his way to help me arrange a family holiday and he was helpful with requests we had for room allocation
March 31, 2026
Reply from Hays Travel - Downpatrick
Jennifer,
We're happy to hear that the assistance provided was fantastic and that we could help arrange your family holiday and accommodate your room requests. Thank you!
Kind regards
Downpatrick Hays
Amy could not have done enough she…holz
Amy could not have done enough she explored everything till we got the holiday we wanted
March 29, 2026
Reply from Hays Travel - Downpatrick
Karen,
We're happy to hear that we could find the holiday you wanted. Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Downpatrick Hays
Very helpful staff
My fiancee and I went in to book our honeymoon and we were greeted by Joshua and from the minute we sat down he was attentive and very helpful for us. We told him what we wanted and was able to provdie us with a number of different options so we were able to make an informed decision. I would highly recommend Hays in Downpatrick, especially with staff like Joshua taking all the stress away and making it very easy for us.
March 11, 2026
Reply from Hays Travel - Downpatrick
Gordon,
We're happy to hear that your honeymoon booking experience was so positive! It's great to know we could provide you with options and make the process easy. Thank you for recommending our Downpatrick branch.
Kind regards
Downpatrick Hays
Very efficient service
March 28, 2026
Reply from Hays Travel - Downpatrick
Claire,
Thank you for your positive feedback.
Kind Regards.
Downpatrick Hays
Staff in Downpatrick are so friendly &…
Staff in Downpatrick are so friendly & helpful, met all my holiday requirements to Tenerife, highly recommended
March 27, 2026
Reply from Hays Travel - Downpatrick
Lorraine,
We appreciate your kind words about the friendly and helpful staff in Downpatrick. We are so happy we met all your holiday requirements. Thank you!
Kind regards
Hays Downpatrick
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.