Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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We went to Michelle in the Downpatrick branch explained what we wanted for our holiday and our budget. Michelle sourced exactly what we wanted and for the best price possible. We met Michelle on Satur... See more
Company replied
Messaged about a holiday to Japan and Lynn messaged me back very promptly. When deciding to book several days later your colleague Ashleigh was extremely helpful. Very easy to speak to and was really... See more
Company replied
An excellent, professional and friendly service. This is my 3rd time booking through Hayes travel, Downpatrick, thus year alone and will continue to use this great service.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
696 reviews
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Anna was so very helpful
Anna was so very helpful, she answered any queries I had and explained all very well.
May 17, 2026
Anna was great
Hayes,Downpatrick. Anna was great, listened to what we wanted and made the whole process easy. She was helpful and friendly. We will definitely book with her again.
May 17, 2026
Excellent service
Excellent service, very efficient & staff were very professional. We had our holiday all sorted in a very short space of time.
May 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We went to Michelle in the Downpatrick…
We went to Michelle in the Downpatrick branch explained what we wanted for our holiday and our budget. Michelle sourced exactly what we wanted and for the best price possible. We met Michelle on Saturday and had booked our holiday by Monday. First class customer service from Michelle.
May 12, 2026
Reply from Hays Travel - Downpatrick
Christine,
We are happy to hear that we could find the perfect holiday within your budget. It was a pleasure assisting with your holiday plans, and we appreciate your kind words regarding our customer service.
Kind Regards
Hays Downpatrick
An excellent service
An excellent, professional and friendly service. This is my 3rd time booking through Hayes travel, Downpatrick, thus year alone and will continue to use this great service.
May 10, 2026
Reply from Hays Travel - Downpatrick
Thanks for your kind words! We hope you have a great time in Tenerife!
Joshua in Downpatrick branch was…
Joshua in Downpatrick branch was amazing huge thank you can’t wait to fly out
May 3, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Joshua went through everything with me…
Joshua went through everything with me from start to finish. Helped me pick a holiday that suited all my needs. Joshua was very professional in getting me what I wanted.
May 5, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
James was very helpful and professional…
James was very helpful and professional in the way he handled our booking
April 28, 2026
Reply from Hays Travel - Downpatrick
Brigeen,
We appreciate your kind words. We are so glad that we could provide a helpful and professional booking experience for you.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Clare,
We appreciate your positive feedback regarding our great offers and the excellent customer service from our staff.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Laura,
We're so happy to hear that your first family holiday to Orlando was booked with us. We'll pass on your kind words; thank you!
Kind Regards
Hays Travel Downpatrick
Fantastic service provided by Joshua
Fantastic service provided by Joshua . He found us the best package to suit our plans within an hour . Above and beyond service . Highly recommend . 5 stars Joshua . Thankyou
May 2, 2026
Reply from Hays Travel - Downpatrick
Emma,
We're happy to hear that you received such fantastic service! It's great to know we could find the perfect package for your plans. Thank you for your recommendation!
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Dawn ,
We appreciate you sharing your experience. We are so happy to hear you received such amazing and efficient service.
Kind Regards
Hays Downpatrick
Reply from Hays Travel - Downpatrick
Eamon,
We appreciate you taking the time to share your experience with us, and we are so happy to hear that our staff were helpful and pleasant.
Kind Regards
Hays Downpatrick
Great service and got my holiday booked…
Great service and got my holiday booked and lots of advice from Michelle for another holiday I’m interested in booking.. lovely experience🛫🛫🛫
April 28, 2026
Reply from Hays Travel - Downpatrick
Mrs Currie,
We're happy to hear that you received great service and advice while booking your holiday. We appreciate you sharing your lovely experience with us!
Kind Regards
Hays Downpatrick
Excellent
Friendly customer service from Craig, helpful, offered added extras. Prompt with booking and issuing documents.
April 26, 2026
Reply from Hays Travel - Downpatrick
Pam,
We appreciate you sharing your experience. We're happy to hear that you found the customer service helpful and the booking process prompt.
Kind Regards
Hays Downpatrick
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
City Break Booking so Easy
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & all sorted in no time in a very friendly & chilled manner. Definitely recommend, this my second booking with this branch of Hays travel. Looking forward to what will be a nice 18th Birthday celebration for my family.
April 18, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that booking your city break was made so easy. Thank you for choosing us again! We hope your family enjoys the birthday celebration.
Messaged about a holiday to Japan and…
Messaged about a holiday to Japan and Lynn messaged me back very promptly. When deciding to book several days later your colleague Ashleigh was extremely helpful. Very easy to speak to and was really quick at responding to my messages. Customer service from Ashleigh was above and beyond. Please convey this to her manager
April 19, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
We appreciate your positive feedback; we are so happy that our staff were able to meet your needs effectively.
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