Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
Company replied
My husband and I went in to book a last minute holiday. We give Michelle the travel agent some ideas and when we arrived in she had done lots of research and had found some great places for us to choo... See more
Company replied
Joshua made our experience brilliant from start to finish. He is a fantastic ambassador for Hays travel. Joshua made it clear that us having a seamless joyful holiday was his priority. He is an exampl... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
727 reviews
Asks customers to review
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Excellent service
Excellent service - Paula was extremely helpful, knowledgeable and helpful
July 7, 2026
5 star experience in Hays Downpatrick
5 star experience in Hays Downpatrick. Paula always books our holidays. As always she was absolutely super. Friendly and knowledgeable.
June 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love Hays Travel in Downpatrick and…
Love Hays Travel in Downpatrick and James is my ‘go to’ person who is professional and helpful.
July 7, 2026
Reply from Hays Travel - Downpatrick
Oonagh,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and found James to be professional and helpful.
Kind Regards
Hays Travel Downpatrick
Annie from Downpatrick branch has been…
Annie from Downpatrick branch has been amazing she’s so helpful and friendly
June 26, 2026
Reply from Hays Travel - Downpatrick
Karen,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such helpful and friendly service.
Kind Regards
Hays Travel Downpatrick
Very plesant and helpful during.
June 30, 2026
Reply from Hays Travel - Downpatrick
Mrs Smyth,
Thank you for taking the time to share your positive feedback. We are so pleased to hear you found our service pleasant and helpful.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
We are so pleased to hear this feedback. Thank you for your kind words.
Kind Regards
Hays Travel Downpatrick
From start of consultation craig was…
From start of consultation craig was very helpful,listening to what I wanted and went through finer details and was extremely knowledgeable, informed and helpful, a great asset to any business
June 26, 2026
Reply from Hays Travel - Downpatrick
MIchael,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and knowledgeable. We appreciate your kind words.
Kind Regards
Hays Travel Downpatrick
Amazing customer service
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that she hoped we have a wonderful holiday. and could ring her with any future queries . She is definitely an asset to your company. very professional and give me confidence in booking the holiday. No Kind Regards Michelle
June 26, 2026
Reply from Hays Travel - Downpatrick
Michelle,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know we provided you with confidence and excellent service for your booking. We appreciate your kind words!
Kind Regards
Hays Travel Downpatrick
Friendly
Friendly, professional and knowledgeable staff ( in particular James) who always gives the best advice and finds suitable holidays to meet our needs.
June 16, 2026
Reply from Hays Travel - Downpatrick
Anne,
We're delighted to hear our staff provided excellent advice and found suitable holidays for your needs. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Very prompt efficient service from…
Very prompt efficient service from James, professional and easy to talk to!
June 23, 2026
Reply from Hays Travel - Downpatrick
Joan,
We're delighted you had such a positive experience with our service. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Member of staff was extremely friendly…
Member of staff was extremely friendly and patient.
June 13, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind review!
Everything was very straightforward
Everything was very straightforward. James is amazing, very helpful and quick to respond, with lots of knowledge about the destination.
June 20, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
Thank you for your kind words
Dealt with Michelle.
Dealt with Michelle.
Extremely welcoming. It is first time we have used Hays Travel.
Looking for last minute break.
Michelle sorted us We leave next Monday. Very efficient.
Hoping for sun and relaxation. 😎
June 9, 2026
Reply from Hays Travel - Downpatrick
Thank you , we hope you have a lovely time in Majorca!
Friendly and helpful staff
Friendly and helpful staff. Respond to email queries very quickly. James was a pleasure to deal with. Craig was also very helpful.
June 5, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Very helpful and friendly staff…
Very helpful and friendly staff .Looking forward to pur holiday
June 12, 2026
Reply from Hays Travel - Downpatrick
Margaret,
We appreciate your kind words. We are so glad we could assist you.
Kind Regards
Hays Travel Downpatrick
An excellent experience …
My husband and I went in to book a last minute holiday. We give Michelle the travel agent some ideas and when we arrived in she had done lots of research and had found some great places for us to choose from. We decided on Lanzarote, going to a hotel recommended by Michelle. She was extremely helpful and sorted everything for us efficiently and promptly. Would definitely go back. Eilish Duffy
June 7, 2026
Reply from Hays Travel - Downpatrick
Eilish,
Thank you for sharing your wonderful experience with us. We are so pleased to hear that we were able to help you find the perfect last-minute holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Downpatrick
Excellent customer service
Excellent customer service !
James & Michelle went above & beyond to assist us and we are so grateful for their help.
Highly recommend Hays Downpatrick
June 8, 2026
Unprompted review
Reply from Hays Travel - Downpatrick
Alison,
We are so glad to hear that our team provided such excellent service. We truly appreciate your kind words and recommendation!
Kind Regards
Hays Travel Downpatrick
Hays travel in Downpatrick…
Hays travel in Downpatrick is just the best place to go if you’re looking a holiday the staff are so polite and helpful and every time we book from it we have an amazing experience.
June 6, 2026
Reply from Hays Travel - Downpatrick
Seamus,
Thank you for your wonderful review! We are so pleased to hear you consistently have amazing experiences with our team.
Kind Regards
Hays Travel Downpatrick
The lady that helped us was very…
The lady that helped us was very helpful nd very genuine
June 6, 2026
Reply from Hays Travel - Downpatrick
Hi Kevin,
We appreciate your kind words. We're so glad we could help.
Kind Regards
Hays Travel Downpatrick
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