Staff went out of their way to get me booked on a holiday which my friends had booked They phoned when they said they would . Excellent staff who are knowledgeable, experienced, polite, pleasant and... See more
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
745 reviews
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From start of consultation craig was…
From start of consultation craig was very helpful,listening to what I wanted and went through finer details and was extremely knowledgeable, informed and helpful, a great asset to any business
June 26, 2026
Reply from Hays Travel - Downpatrick
MIchael,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and knowledgeable. We appreciate your kind words.
Kind Regards
Hays Travel Downpatrick
Amazing customer service
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that she hoped we have a wonderful holiday. and could ring her with any future queries . She is definitely an asset to your company. very professional and give me confidence in booking the holiday. No Kind Regards Michelle
June 26, 2026
Reply from Hays Travel - Downpatrick
Michelle,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know we provided you with confidence and excellent service for your booking. We appreciate your kind words!
Kind Regards
Hays Travel Downpatrick
Friendly
Friendly, professional and knowledgeable staff ( in particular James) who always gives the best advice and finds suitable holidays to meet our needs.
June 16, 2026
Reply from Hays Travel - Downpatrick
Anne,
We're delighted to hear our staff provided excellent advice and found suitable holidays for your needs. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Very prompt efficient service from…
Very prompt efficient service from James, professional and easy to talk to!
June 23, 2026
Reply from Hays Travel - Downpatrick
Joan,
We're delighted you had such a positive experience with our service. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Member of staff was extremely friendly…
Member of staff was extremely friendly and patient.
June 13, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind review!
Everything was very straightforward
Everything was very straightforward. James is amazing, very helpful and quick to respond, with lots of knowledge about the destination.
June 20, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
Thank you for your kind words
Dealt with Michelle.
Dealt with Michelle.
Extremely welcoming. It is first time we have used Hays Travel.
Looking for last minute break.
Michelle sorted us We leave next Monday. Very efficient.
Hoping for sun and relaxation. 😎
June 9, 2026
Reply from Hays Travel - Downpatrick
Thank you , we hope you have a lovely time in Majorca!
Friendly and helpful staff
Friendly and helpful staff. Respond to email queries very quickly. James was a pleasure to deal with. Craig was also very helpful.
June 5, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Very helpful and friendly staff…
Very helpful and friendly staff .Looking forward to pur holiday
June 12, 2026
Reply from Hays Travel - Downpatrick
Margaret,
We appreciate your kind words. We are so glad we could assist you.
Kind Regards
Hays Travel Downpatrick
An excellent experience …
My husband and I went in to book a last minute holiday. We give Michelle the travel agent some ideas and when we arrived in she had done lots of research and had found some great places for us to choose from. We decided on Lanzarote, going to a hotel recommended by Michelle. She was extremely helpful and sorted everything for us efficiently and promptly. Would definitely go back. Eilish Duffy
June 7, 2026
Reply from Hays Travel - Downpatrick
Eilish,
Thank you for sharing your wonderful experience with us. We are so pleased to hear that we were able to help you find the perfect last-minute holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Downpatrick
Excellent customer service
Excellent customer service !
James & Michelle went above & beyond to assist us and we are so grateful for their help.
Highly recommend Hays Downpatrick
June 8, 2026
Unprompted review
Reply from Hays Travel - Downpatrick
Alison,
We are so glad to hear that our team provided such excellent service. We truly appreciate your kind words and recommendation!
Kind Regards
Hays Travel Downpatrick
Hays travel in Downpatrick…
Hays travel in Downpatrick is just the best place to go if you’re looking a holiday the staff are so polite and helpful and every time we book from it we have an amazing experience.
June 6, 2026
Reply from Hays Travel - Downpatrick
Seamus,
Thank you for your wonderful review! We are so pleased to hear you consistently have amazing experiences with our team.
Kind Regards
Hays Travel Downpatrick
The lady that helped us was very…
The lady that helped us was very helpful nd very genuine
June 6, 2026
Reply from Hays Travel - Downpatrick
Hi Kevin,
We appreciate your kind words. We're so glad we could help.
Kind Regards
Hays Travel Downpatrick
Over and above
Michelle was very welcoming and although I knew what I wanted to book she was so positive and helpful throughout the whole process and I left very happy indeed 😊
June 5, 2026
Reply from Hays Travel - Downpatrick
Mrs Currie,
We are so pleased you had such a positive experience. We appreciate your kind words and are delighted we could assist you.
Kind Regards
Hays Travel Downpatrick
Craig and James were very helpful and…
Craig and James were very helpful and explained all the details about the booking process and we've enthusiastic friendly and courteous. I always get a good response when I visit the Downpatrick branch.
June 4, 2026
Reply from Hays Travel - Downpatrick
John,
We're so pleased to hear about your positive experience with our team at the Downpatrick branch. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Excellent service 👏
Explained everything very well very friendly service as always Annie was lovely as are all the staff. Love Amy, and James.
June 3, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Excellent customer service
May 22, 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
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