I called and ask about specific things for a holiday. No pressure put on Jordan. He simply and quickly sorted all out. Payment made job done. Super. Thankyou
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Staff went out of their way to get me booked on a holiday which my friends had booked They phoned when they said they would . Excellent staff who are knowledgeable, experienced, polite, pleasant and... See more
Company replied
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
748 reviews
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Joshua knew exactly what I wanted was…
Joshua knew exactly what I wanted was super friendly and efficient. Highly recommend Hays travel
January 23, 2026
Reply from Hays Travel - Downpatrick
We appreciate your kind words!
paula was the nicest lady
paula was the nicest lady, this is my first time taking my two youngest away on holiday and paula was great. i told her what me and my daughter’s would like and she took it all on board.
January 22, 2026
Reply from Hays Travel - Downpatrick
We appreciate your wonderful feedback. We're so glad that you found our team member helpful in planning your first holiday with your daughters.
Always excellent value staff in…
Always excellent value staff in Downpatrick store always very helpful
January 13, 2026
Reply from Hays Travel - Downpatrick
Hi Jacqueline, We appreciate your kind words! We are so happy to hear that our staff is helpful and you find excellent value. Thank you for your review.
Brilliant customer service from…
Brilliant customer service from Paula,got our holidays all booked after alot of searching and exploring all the different cruises.Thankyou!
January 18, 2026
Reply from Hays Travel - Downpatrick
We're delighted to hear that you received brilliant customer service! We're so glad we could help you book your holidays after exploring various cruises. Thank you!
I have been very impressed by the…
I have been very impressed by the friendly efficient staff . They were most helpful and very responsive to my requests . Dealt with both Craig and Joshua on different visits and both young men provided excellent customer care . Thank you
January 17, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you were impressed with our team's efficiency and helpfulness. We appreciate you taking the time to share your positive experience with us!
Annie in the Downpatrick branch was…
Annie in the Downpatrick branch was brilliant. Thank you.
January 9, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you had a brilliant experience at our Downpatrick branch. Thank you for your positive feedback!
Cos del sol
As usual, it was an excellent experience. Annie was professional in every way, but also treated us like friends. Listened to what we required and suggested some things we hadn't thought of. Would recommend Hays to anyone who asks.
January 16, 2026
Reply from Hays Travel - Downpatrick
We appreciate you sharing your kind words! We're so glad to hear that you had such a positive experience and that our team member provided such great support.
10/10 service
Craig was so helpful on the 15th January 26 we asked him a lot about the holiday we where booking and where satisfied. Booking is now done and looking forward to getting away.
Thank you Craig good job.
January 16, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you were satisfied with the assistance you received while booking your holiday. We appreciate your positive feedback and hope you enjoy your trip!
Great experience. All staff were very pleasant and…
All staff were very pleasant and couldn’t have been more helpful.
January 12, 2026
Reply from Hays Travel - Downpatrick
We appreciate your kind words and are so happy we could be of assistance to you. Thank you for your positive feedback.
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member was helpful. We appreciate your positive feedback and your time.
Had a great experience with James he…
Had a great experience with James he was very helpful and talked us through everything and didn't rush us to make are decisions will definitely be back
January 11, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you had a great experience. It's wonderful that the information provided was helpful, and we appreciate your intention to return.
Staff at Downpatrick Hays Travel are…
Staff at Downpatrick Hays Travel are fabulous. So friendly, welcoming and very helpful as they listen to want sort of holiday you want.
December 31, 2025
Reply from Hays Travel - Downpatrick
We're happy to hear that our Downpatrick team made you feel so welcome and assisted you in planning your holiday. Thank you for your kind feedback.
James in Downpatrick was very helpful…
James in Downpatrick was very helpful in deciding where to go and getting the right price for our budget
January 4, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member was very helpful in planning your trip and working within your budget. Thank you for your feedback.
James answered my query within 30…
James answered my query within 30 minutes- returning my phone call and assuring me that my question wasn’t ridiculous. A very pleasant, understanding man.
January 11, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member was able to help you so quickly and put you at ease. Thank you for sharing your positive experience with us!
James the Manager was so pleasant &…
James the Manager was so pleasant & helpful. Certainly would return to this branch.
January 9, 2026
Reply from Hays Travel - Downpatrick
We're so glad you had such a positive experience. We appreciate you taking the time to share your feedback, and we look forward to your next visit!
THE AGENT JAMES BURKE WAS VERY INFORMED…
THE AGENT JAMES BURKE WAS VERY INFORMED AND HELPFUL
January 9, 2026
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our service helpful and informative.
Craig was so nice and helpful without…
Craig was so nice and helpful without being pushy
January 8, 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member provided such great service. Thank you for your positive feedback!
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to share your wonderful experience with us. We are so glad to hear you received brilliant service.
Looked after so well by Joshua.
Looked after so well by Joshua.
He was very informative and made booking our holiday straightforward and enjoyable.
December 31, 2025
Reply from Hays Travel - Downpatrick
We're so happy to hear that booking your holiday was straightforward and enjoyable. Thank you for sharing your positive experience with us.
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