Abbey and Craig in the Dunfermline branch were so helpful and courteous. Abbey dealt with our bookings in an efficient, professional and friendly manner. We would highly recommend their services.
Company replied
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See what reviewers are saying
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more
Company replied
They were very helpful and very nice I use Dunfermline hays very good at helping with your holiday from start to finish
Company replied
Craig always goes the extra mile very professional and informative. All the staff in the Dunfermline shop are friendly and always willing to help. Makes booking our trips away a very positive experie... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom
- 01383257040
4.9
Excellent
604 reviews
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Craig is an amazing travel consultant
Craig is an amazing travel consultant. It was him that came up with the holiday we booked that met all our travel criteria and more.
January 24, 2026
Reply from Hays Travel - Dunfermline
Thanks for your kind words , the trip looks amazing .
Holly was very helpful and friendly
Holly was very helpful and friendly. We are both older and she was patient with us. My wife is hard of hearing and Holly took her time and spoke clearly.
January 24, 2026
Reply from Hays Travel - Dunfermline
Many thanks for your kind words .
The staff are very friendly and…
The staff are very friendly and helpful, I have been with them a few times and never had any problems
January 15, 2026
Reply from Hays Travel - Dunfermline
Many thanks
Reply from Hays Travel - Dunfermline
Many thanks
Helpful and polite staff
Abbey was very helpful and knowledgeable. Will use this branch again.
January 20, 2026
Reply from Hays Travel - Dunfermline
Many thanks
No stress
Assistance friendly and competent. I had the flights, dates and times of my choice booked for me, stress free. Worth the little extra expense. Can now relax and look forward to my holiday.
Big thanks!
January 4, 2026
Reply from Hays Travel - Dunfermline
Many thanks .
Holiday booking…
I found Hays Travel and my travel agent very helpful. Everything was explained to me and it was very easy to book my holiday
January 9, 2026
Reply from Hays Travel - Dunfermline
Thank you for your review!
Reply from Hays Travel - Dunfermline
Glad to hear it. Thank you for your review :)
Outstanding listened to what I and kids…
Outstanding listened to what I and kids wanted for our cruise.. 3rd time booking with them
December 30, 2025
Reply from Hays Travel - Dunfermline
Thank you for your kind review!
The Hays Office in Dunfermline
The Hays office in Dunfermline have always been very helpful. I called regarding a trip that wasnt actually up for sale until the following day, spoke to Craig who said he would call me back.....that's it booked, exactly wgat we wanted, perfect, thank you.
December 11, 2025
Reply from Hays Travel - Dunfermline
Hi Fiona, Thank you for the lovely review. Its always a pleasure. I hope you have a fab holiday :)
Excellent service couldn’t do enough…
Excellent service couldn’t do enough for us to make sure we got the holiday we wanted
December 7, 2025
Reply from Hays Travel - Dunfermline
Thank you very much. We hope you have a great time.
We walk into the Hays travel shop…
We walk into the Hays travel shop explain to Craig what holiday we want he books it we pay and all done for us without being in the shop or online for hours
Great personal service from him x
November 29, 2025
Reply from Hays Travel - Dunfermline
Thanks again .
Reply from Hays Travel - Dunfermline
Always a pleasure .
Reply from Hays Travel - Dunfermline
Thank you for your kind words
Special holiday
We were looking for a special holiday for my 70th birthday .And wanted portugal adult only resort. We are very happy with our choice and the agent's professional advice.Listened to what we needed and delivered a great experience
November 27, 2025
Reply from Hays Travel - Dunfermline
Many thanks .
Excellent service / attention to detail…
Excellent service from a knowledgable staff member , gave us plenty of options for our city break even recommending a hotel they had personally been to . Super happy with our choice
November 24, 2025
Reply from Hays Travel - Dunfermline
Many thanks for your review. You will have a fantastic time
Great experience
Staff made it a great experience. They were knowledgeable and helpful regarding our booking.
November 21, 2025
Reply from Hays Travel - Dunfermline
Many thanks.
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