Abbey and Craig in the Dunfermline branch were so helpful and courteous. Abbey dealt with our bookings in an efficient, professional and friendly manner. We would highly recommend their services.
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See what reviewers are saying
They were very helpful and very nice I use Dunfermline hays very good at helping with your holiday from start to finish
Company replied
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more
Company replied
Craig is very helpful and always gets what I request I won't go anywhere else now to get a holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom
- 01383257040
4.9
Excellent
603 reviews
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Very helpfull and professional…
Very helpfull and professional especially jack who went above and beyond to get us the right holiday to suit us both 😀
August 15, 2026
Reply from Hays Travel - Dunfermline
Many thanks for your lovely words .
Craig is very helpful
Craig is very helpful and always gets what I request I won't go anywhere else now to get a holiday.
August 26, 2026
Reply from Hays Travel - Dunfermline
Thanks Michelle for your feedback .
They were very helpful and very nice I…
They were very helpful and very nice I use Dunfermline hays very good at helping with your holiday from start to finish
August 9, 2026
Reply from Hays Travel - Dunfermline
Many thanks for taking the time for the feedback
Great customer service .Craig in…
Great customer service .Craig in Dunfermline was excellent!
August 20, 2026
Reply from Hays Travel - Dunfermline
Many thanks for your lovely feedback .
Reply from Hays Travel - Dunfermline
Many thanks for your kind words .
Fantastic Service
Abbey and Craig in the Dunfermline branch were so helpful and courteous. Abbey dealt with our bookings in an efficient, professional and friendly manner. We would highly recommend their services.
August 19, 2026
Reply from Hays Travel - Dunfermline
Many thanks for your kind words , I am sure you will have an excellent time on holiday .
Craig always goes the extra mile very…
Craig always goes the extra mile very professional and informative. All the staff in the Dunfermline shop are friendly and always willing to help. Makes booking our trips away a very positive experience.
August 9, 2026
Reply from Hays Travel - Dunfermline
Many thanks Carole , its always a pleasure to see you .Craig
Excellent service
The usual patience and understanding to get your perfect holiday information and booking with no distress. Done in a professional but friendly manner .
July 31, 2026
Reply from Hays Travel - Dunfermline
Many thanks for your kind words , I'm sure you will have an amazing time .
Excellent service from Craig
Excellent service from Craig in the Dunfermline branch of Hays Travel. We knew where we wanted to go and he got us a great price for our holiday next year. Would not book with any other Travel Agent.
August 6, 2026
Reply from Hays Travel - Dunfermline
Many thanks for your kind comments.
Craig was very helpful again
Craig was very helpful again, plain sailing and easily explained
July 29, 2026
Reply from Hays Travel - Dunfermline
Many thanks , its always a pleasure to get you booked up :)
Went to your store for gift vouchers…
Went to your store for gift vouchers and no one person seemed to have much of a clue what to do! Half an hour later after 5 different people were involved in the process I got the vouchers. This is a definite training issue for your staff. I felt sorry for Jack he was a star for muddling through, it must have been really stressful for him.
August 5, 2026
Reply from Hays Travel - Dunfermline
We appreciate your comments, this is definitely an opportunity for further training on this topic for our least experienced staff that are new to travel. We will make this a priority so future transactions are completed in a timely manner. Thank you again for your patience.
Reply from Hays Travel - Dunfermline
Many thanks for taking the time to provide your feedback .
Tenerife booking by Craig.
Craig in the Dunfermline was very helpful in arranging my holiday booking as usual. Answered all my questions and gave me advice on my booking.
August 2, 2026
Reply from Hays Travel - Dunfermline
Many thanks Mr Langley , its greatly appreciated.
Great service from all staff
Great service from all staff. Helpful finding holidays that suit myself due to health issues. Booking process easy.
July 22, 2026
Reply from Hays Travel - Dunfermline
Mary McCormick,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was helpful in finding a suitable holiday for you and that the booking process was easy.
Kind Regards
Hays Travel Dunfermline
I’ve forgotten the guy’s name but he…
I’ve forgotten the guy’s name but he was very friendly and helpful,helping us find a nice holiday
July 26, 2026
Reply from Hays Travel - Dunfermline
William Pryde,
Thank you for your lovely review! We are so pleased to hear that our team was friendly and helpful in assisting you to find a nice holiday.
Kind Regards
Hays Travel Dunfermline
Good efficient service managed to book…
Good efficient service managed to book over the phone with Craig a good result.
July 22, 2026
Reply from Hays Travel - Dunfermline
Thank you for your wonderful feedback Irene ! We are so pleased to hear that you consistently have such positive experiences with our team. We look forward to assisting you with your future holiday plans!
Staff were very helpful and…
Staff were very helpful and knowledgeable about our upcoming holiday
July 19, 2026
Reply from Hays Travel - Dunfermline
many thanks
Having used the Dunfermline store on…
Having used the Dunfermline store on several occasions now it was the first place to go after deciding I needed a holiday, the staff are very friendly,helpful, and know what they are talking about, the store is very clean and tidy and I'll be there again in the future no doubt.
July 14, 2026
Reply from Hays Travel - Dunfermline
Richard Nicol,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team. We look forward to assisting you with your future holiday plans!
Kind Regards
Hays Travel Dunfermline
Good communication with agent and lots…
Good communication with agent and lots of choice.
July 14, 2026
Reply from Hays Travel - Dunfermline
Carole Grocock,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced good communication and found a great selection of choices. We appreciate you taking the time to share your positive experience.
Kind Regards
Abbey
The assistant Abbey was very pleasant
The assistant Abbey was very pleasant, helpful and efficient. I had no trouble booking my trip
July 14, 2026
Reply from Hays Travel - Dunfermline
Thank you for your kind review. I hope you have a nice trip
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