This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy. Your colleague was very helpful, was able to answer my questi... See more
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Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more
Company replied
First class customer service. Staff member was very professional, helpful and friendly. Have used Hays Travel services previously and would use again.
Company replied
Craig was very helpful when I booked a 2 week cruise. Would not go anywhere else to book future holidays excellent service by everyone in the Dunfermline branch.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom
- 01383257040
4.9
Excellent
582 reviews
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Abbey was friendly and very helpful and…
Abbey was friendly and very helpful and patient with my bookings,as usual all staff are very friendly
July 11, 2026
Reply from Hays Travel - Dunfermline
Thank you so much for your lovely review. We're delighted to hear that Abbey was friendly, patient, and helpful with your bookings. Your kind words about the whole team mean a lot to us, and we're so pleased that you always receive a warm welcome. We look forward to seeing you again soon!
Thank you,
Abbey
As usual my experience when booking…
As usual my experience when booking holiday is great.Julliet was very helpful in finding me the ideal location for my needs .
July 10, 2026
Reply from Hays Travel - Dunfermline
Susan,
Thank you so much for your kind words! We are delighted to hear that your holiday booking experience was excellent and that you found the perfect location for your needs.
Kind Regards
Hays Travel Dunfermline
Reply from Hays Travel - Dunfermline
Thank you for your kind review of our fantastic staff member. We hope you have a great holiday and look forward to seeing you when you come back.
This was the first time I'd actually…
This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy.
Your colleague was very helpful, was able to answer my questions clearly and talked me through the process.
They discussed all the options available with me, and I never felt I was being sold anything I didn't need.
I was very happy to book my holiday with you due to the excellent service I received, and I will not hesitate to recommend your company to my friends.
July 5, 2026
Reply from Hays Travel - Dunfermline
"Thank you so much for your wonderful feedback. We are absolutely delighted to hear that your first experience using a travel agent was such a positive one. We hope this will be the first of many bookings with Hays Travel, and we look forward to helping you create more amazing holiday memories in the future.
First class customer service.
First class customer service.
Staff member was very professional,
helpful and friendly.
Have used Hays Travel services previously and would use again.
June 23, 2026
Reply from Hays Travel - Dunfermline
Thank you so much for your lovely feedback. We are delighted to hear that you received first-class customer service and found our staff member to be professional, helpful and friendly. It means a great deal to us that you have used Hays Travel before and would choose to travel with us again. We truly appreciate your continued support and look forward to helping you plan your next fantastic holiday.
Excellent Service at the Dunfermline branch of Hays Travel
Craig was very helpful when I booked a 2 week cruise. Would not go anywhere else to book future holidays excellent service by everyone in the Dunfermline branch.
July 1, 2026
Reply from Hays Travel - Dunfermline
Many thanks
CRAIG
CRAIG , AS ALWAYS was very good, we are good customers, we are in our 70st, and the holiday is our honeymoon, disappointed that we didn't even get the fasttract as a wedding present, w, we spent over £5,000, regards.
June 30, 2026
Reply from Hays Travel - Dunfermline
Thank you .
Reply from Hays Travel - Dunfermline
Many thanks
Brilliant experience with Hays travel
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but got better flight times and luggage allowance in too. Excellent efficient service! I’m quite guilty of booking holidays myself online but will definitely be going to Hays travel moving forward!
June 26, 2026
Reply from Hays Travel - Dunfermline
Thank you for your positive feedback!
Abbey and Craig were great
Abbey and Craig were great in finding our holiday package. It was very particular and with a narrow window of available dates but they found a fantastic package for us.
June 21, 2026
Reply from Hays Travel - Dunfermline
Many thanks John , this will be a fantastic experience .
Great customer service
Great customer service. The young lady went out of her way to point out all the options.
June 20, 2026
Reply from Hays Travel - Dunfermline
Many thanks
Amber was amazing super helpful and…
Amber was amazing super helpful and went above and beyond to help me.
June 7, 2026
Reply from Hays Travel - Dunfermline
Thank you
Our travel assistant Amber was very…
Our travel assistant Amber was very helpful from the moment I arrived, she was very informative with regards to a destination for my holiday.
June 6, 2026
Reply from Hays Travel - Dunfermline
Many thanks
Always efficient smart and happy to…
Always efficient smart and happy to help.booking is so easy
Staff nice and helpful.
June 6, 2026
Reply from Hays Travel - Dunfermline
Thank you very much :)
Craig made everything easy booked up…
Craig made everything easy booked up for don pancho benidorm for 2 weeks very good company great staff 10/10
June 5, 2026
Reply from Hays Travel - Dunfermline
Thank you
Reply from Hays Travel - Dunfermline
Thank you
Jessica was so helpful
Jessica was so helpful. Very friendly and took out a lot of time. Thank you
May 29, 2026
Reply from Hays Travel - Dunfermline
Thank you, glad we found you something!
Reply from Hays Travel - Dunfermline
Thanks Mary
Thanks so much to hays travel for…
Thanks so much to hays travel for booking my holiday, Friendly and clear in the booking process.
Special mention to Craig
May 21, 2026
Reply from Hays Travel - Dunfermline
Thank you
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