Hays Travel - Dunfermline Reviews 

600
TrustScore 5 out of 5

4.9

16 Kingsgate centre, KY12 7QU Dunfermline, GB


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Rated 5 out of 5 stars

Abbey and Craig in the Dunfermline branch were so helpful and courteous. Abbey dealt with our bookings in an efficient, professional and friendly manner. We would highly recommend their services.

Company replied

Rated 5 out of 5 stars

Craig always goes the extra mile very professional and informative. All the staff in the Dunfermline shop are friendly and always willing to help. Makes booking our trips away a very positive experie... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more

Company replied

Rated 5 out of 5 stars

Scott was very helpful during the enquiry and the booking making helpful suggestions He remembered us when we went in the nxt day to book , saying her would be bak in touch in March 2027 to ensure... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom

  • 01383257040

4.9

Excellent

TrustScore 5 out of 5

600 reviews

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4.9

All reviews

(600)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

This was the first time I'd actually…

This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy.

Your colleague was very helpful, was able to answer my questions clearly and talked me through the process.

They discussed all the options available with me, and I never felt I was being sold anything I didn't need.

I was very happy to book my holiday with you due to the excellent service I received, and I will not hesitate to recommend your company to my friends.

July 5, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

"Thank you so much for your wonderful feedback. We are absolutely delighted to hear that your first experience using a travel agent was such a positive one. We hope this will be the first of many bookings with Hays Travel, and we look forward to helping you create more amazing holiday memories in the future.

Rated 5 out of 5 stars

First class customer service.

First class customer service.
Staff member was very professional,
helpful and friendly.
Have used Hays Travel services previously and would use again.

June 23, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you so much for your lovely feedback. We are delighted to hear that you received first-class customer service and found our staff member to be professional, helpful and friendly. It means a great deal to us that you have used Hays Travel before and would choose to travel with us again. We truly appreciate your continued support and look forward to helping you plan your next fantastic holiday.

Rated 5 out of 5 stars

CRAIG

CRAIG , AS ALWAYS was very good, we are good customers, we are in our 70st, and the holiday is our honeymoon, disappointed that we didn't even get the fasttract as a wedding present, w, we spent over £5,000, regards.

June 30, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you .

Rated 5 out of 5 stars

Brilliant experience with Hays travel

Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but got better flight times and luggage allowance in too. Excellent efficient service! I’m quite guilty of booking holidays myself online but will definitely be going to Hays travel moving forward!

June 26, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you for your positive feedback!

Rated 5 out of 5 stars

Abbey and Craig were great

Abbey and Craig were great in finding our holiday package. It was very particular and with a narrow window of available dates but they found a fantastic package for us.

June 21, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Many thanks John , this will be a fantastic experience .

Rated 5 out of 5 stars

Jessica was so helpful

Jessica was so helpful. Very friendly and took out a lot of time. Thank you

May 29, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you, glad we found you something!

Rated 5 out of 5 stars

Successful late booking experience…

We were happy to acquire a late booking holiday to Jersey giving us all of our specific requirements. Our travel agent was most helpful and knowledgeable and also assisted with booking airport car parking facilities.

May 21, 2026
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you

Rated 5 out of 5 stars

Great service at Hays Dunfermline

Great experience booking a holiday with Hays Travel, Dunfermline. They could not have been more helpful. Booked the holiday for me, changed transfers when requested and offered help with check in and travel money. Will be booking my next holiday with them.

April 3, 2026
Unprompted review
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Many thanks .

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