The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
Company replied
Charlotte booked our holiday. She was very efficient, asking all the right questions, and checking to make sure everything was correct. Lovely friendly girl.
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1K reviews
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Louise recalled our prevous visit
Louise recalled our prevous visit. She booked the holiday quickly and efficiently, checking all details and making sure we understood what was included. Was friendly and had a sense of humour.
June 9, 2026
Reply from Hays Travel - Durham
We are so pleased to hear we could assist you efficiently with your booking. We appreciate your kind words about our friendly service. We hope that you have a lovely holiday. Thanks Louise :)
Ashleigh was as friendly and helpful as…
Ashleigh was as friendly and helpful as ever and makes booking a holiday so easy
June 7, 2026
Reply from Hays Travel - Durham
Thank you for your kind words! Hope you have a lovely holiday. Thanks Ashleigh :)
Called in to the branch
Called in to the branch. Louise was very helpful and researched based on my needs, which changed a couple of times as my dates were uncertain. Managed to get me a better location and cheaper through further looking into it.
June 4, 2026
Reply from Hays Travel - Durham
thank you for leaving such lovely feedback.
I am glad we managed to get you sorted and hope you have a wonderful holiday
thanks Louise
Friendly efficient service from the…
Friendly efficient service from the staff in Durham branch
May 26, 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave feedback.
I am so glad we managed to get you sorted for your next cruise.
thanks Lily :)
Reply from Hays Travel - Durham
Thank you for taking the time to review our service and leaving lovely feedback - hope you look forward to your holiday! Thanks Ashleigh :-)
Professional and friendly
Friendly staff.Particularly Ashleigh, the lady we dealt with directly;she was very helpful and pleasant.The whole process of booking the holiday was very smooth and relaxed.
June 6, 2026
Reply from Hays Travel - Durham
Thank you for your wonderful review! We are so pleased to hear that your booking process was smooth and relaxed. We appreciate your kind words. Thanks Ashleigh :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a good review. I hope you have a lovely time. Thanks Louise :-)
It great to have a one to one cara from…
It great to have a one to one cara from Durham store was very professional help us all the way to book our holiday Cara made me feel comfortable.
June 4, 2026
Reply from Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. It was my pleasure booking your holiday. I hope you have a great time in Kos.
Thanks Cara :-)
All in the preparation Telephoned the day before went in…
Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking
So when we went in the next day all questions and queries were answered which saved time .
June 1, 2026
Reply from Hays Travel - Durham
Thank you for taking time to review our service and for booking with us again! Hope you are looking forward to your trip! Chloe :-)
Reply from Hays Travel - Durham
Thank you for taking your time to leave such a lovely review.
I hope you have a fantastic time on your holiday to Majorca
Thanks Lily :-)
Reply from Hays Travel - Durham
Thank you for your kind words! We hope that you have an fantastic holiday. Thanks Ashleigh :)
Excellent t service
May 21, 2026
Reply from Hays Travel - Durham
Thank you for your kind review, so pleased I could get find your perfect holiday! Lily
Sraff were so obliging and helped so…
Sraff were so obliging and helped so much with our situation. Well pleased
May 24, 2026
Reply from Hays Travel - Durham
We are so pleased we could help with your situation. Thank you for your kind words! We hope that you have a lovely holiday.
Thanks Charlotte :)
The highly informative professional…
The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4 children of mixed ages, sbe was so patient, absolutly brilliant service
May 24, 2026
Reply from Hays Travel - Durham
Thank you so very much for your kind review, so pleased we could get you booked up :) Louise
Overall a good experience
Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the admin much easier than having to give names etc again. We love Hays and would recommend them.
May 22, 2026
Reply from Hays Travel - Durham
We're so glad you got the holiday you wanted at a brilliant price! We appreciate your feedback regarding accessing past booking details and take it onboard. Thank you for your continued loyalty.
Thanks Chloe :)
Charlotte was great with us
Charlotte was great with us. She spent around 4 hours helping us to get the best deal and ensuring that we had a great hotel location. She was very kind and helpful with us. The booking process itself was very quick and we got it all sorted within the day.
May 20, 2026
Reply from Hays Travel - Durham
We are so happy to hear that we could make your booking experience so easy and stress-free. We appreciate your kind words. We hope that you have a lovely holiday! Thanks Charlotte :)
Very experienced perceptive travel agent
Cora was very professional and insightful in organising our holiday.
May 20, 2026
Reply from Hays Travel - Durham
Thank you for leaving a lovely review.
I am so glad we managed to get your next holiday sorted. It was my pleasure.
thanks Cara :)
We always book through Hays they are…
We always book through Hays they are very efficient and it always makes us feel secure with the holiday we have booked.
May 13, 2026
Reply from Hays Travel - Durham
thank you for taking the time to leave feedback.
I am glad we managed to get you the right holiday and hope you have an amazing time.
thanks Lily :)
Very good Charlotte rep explained…
Very good Charlotte rep explained holiday top class we booked by
May 19, 2026
Reply from Hays Travel - Durham
thank you for taking the time to leave feedback.
We appreciate your kind words.
I hope you have a lovely time away,
thanks Charlotte
First cruise booking
Booked my cruise with Cara who was very patient with me as it’s my first time on a cruise so lots of questions, indecisiveness and worries. Great help and very friendly. Would definitely book with you again. Thank you :-) x
May 13, 2026
Reply from Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback! I hope you have a fantastic time on your trip.
Thanks Cara :-)
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