Elaine provided us with a range of options for our selected cruise and offered excellent advice throughout the process. Once we had decided on our final choice, she quickly made all the necessary arr... See more
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The process was just so easy and stress free. Gave the details to Elaine, she sent me options and asked for specific needs/preferences and booked from there. I would definitely recommend Elaine to oth... See more
It always rewarding to book with Elaine she is so helpful Hays Travel must be so proud of her she sorts every detail needed we are so looked after
The service i received was excellent. My initial query was answered with a range of options and my follow up questions and queries were answered quickly and with a friendly and helpful tone. The Consu... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Elaine Chapman, LA18, Haverigg, United Kingdom
- 01229 798674
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Elaine was so helpful and made the…
Elaine was so helpful and made the booking process quick and easy
Elaine gave me a selection of hotels &…
Elaine gave me a selection of hotels & areas to look at with different board options. Straightforward and easy when decided to book.
Elaine was quick to get back to me with…
Elaine was quick to get back to me with quotes and was very professional
Family Holiday -Turkey
Elaine was excellent from the start. We said what hotel we would like to go to and she got us a great deal.. It’s also an easy process to make payments.. Can’t wait for our family holiday in August 🌞🕶️
The first person we call when we are…
The first person we call when we are looking for a holiday, Elaine is very helpful and corrects our mistakes no problem.
Elaine was super helpful
Elaine was super helpful, listened to what we wanted from our city break and found the perfect location for us xx
The booking for our cruise was made…
The booking for our cruise was made quickly and efficiently. Very helpful
A very good service from a local rep
A very good service from a local rep. Good friendly communication. So easy to book with. Will definitely use again in the future and recommend to friends/family
Hotel and staff l was amazing the only…
Hotel and staff l was amazing the only thing I would say they could approve on is cook more English dishes off an evening meal
Seeking out the best deal and a quick…
Seeking out the best deal and a quick and efficient service
Absolutely amazing service can’t thank…
Absolutely amazing service can’t thank Elaine enough she was brilliant. Nothing was too much trouble for her. Definitely recommend hayes and Elaine in the future xxx
Excellent service as always x
It was so straight forward
It was so straight forward, I know the girl involved with my booking, she was amazing from start until my booking.
ELAINE CHAPMAN
Outstanding service
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