I went into Elgin branch with my elderly parents to book a holiday to Salzburg. Karen was very friendly and helpful researching the best flights and hotel for our stay. The main highlight of the trip... See more
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Clear explanation of what was on offer. Friendly staff, cooperating with each other. Informed of all aspects of airport, coach, cruise ship, extras, add ons etc. Kindly printed e docs.
Company replied
The staff at Hays travel Elgin are all very pleasant and helpful.We were served by Emma she was very helpful and looked up a few holidays that met our requirements we were very pleased with the choice... See more
Company replied
Fabulous experience working with Karen, she took a very broad 'scope' and tailored it to exactly what we needed. She also managed get a cracking deal for us with the hotel. Will definitely be bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
142 High St, IV30 1BD, Elgin, United Kingdom
- 01343320008
4.9
Excellent
445 reviews
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Mozart Dinner Concert - Salzburg
I went into Elgin branch with my elderly parents to book a holiday to Salzburg. Karen was very friendly and helpful researching the best flights and hotel for our stay. The main highlight of the trip was to take my parents to a Mozart Dinner Concert. Karen went above and beyond to email the hotel to get the best experience. Excellent service 👌
May 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Elgin
Thank you for your lovely comments Emma, it was a pleasure getting you booked - Dianne
Excellent experience when booking a…
Excellent experience when booking a holiday on Saturday afternoon. Everything was covered & explained well.
May 10, 2026
Reply from Hays Travel - Elgin
We are so happy to hear that you had an excellent experience booking your holiday! We appreciate you taking the time to leave us such lovely feedback.
hols
All the staff are always friendly & helpful but a special shout out to Karen whose knowledge is amazing
May 10, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review! We appreciate it so much and will pass this onto Karen :)
personal attention
I like the way they focus on what I want to do with my trip, and help me to get organised efficiently.
May 2, 2026
Reply from Hays Travel - Elgin
Hi Anne,
We appreciate you taking the time to share your experience. We're hope you have a wonderful trip!
Kind Regards
Hays Travel Elgin
Lovely experience with Leigh
Lovely experience with Leigh. Patience while dates and itinerary changed.
May 1, 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely review, we hope you have an amazing trip! ✈️🌍 - Hays Travel Elgin
Great staff
Great staff, Diane couldn’t have been more helpful. She is exceptional at her work.
May 8, 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely comments! :)
Great guidance
Clear explanation of what was on offer.
Friendly staff, cooperating with each other.
Informed of all aspects of airport, coach, cruise ship, extras, add ons etc.
Kindly printed e docs.
April 30, 2026
Reply from Hays Travel - Elgin
Thank you so much for the lovely review! We appreciate you taking the time to leave it. Have the best time away :)
Iona was attentive and really helpful…
Iona was attentive and really helpful giving us plenty of choice and helpful information. Holiday to Morocco was booked very easily.
May 6, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely comments, we appreciate you taking the time to leave the review! :)
Very knowledgeable member of staff
Very knowledgeable member of staff. Helpful and kind.
April 29, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely feedback, we appreciate it!
Emma at Hays Elgin was very efficient…
Emma at Hays Elgin was very efficient professional and seemed very experienced in what she was doing. I found the whole experience very easy with no stress.
Thank you Emma
May 1, 2026
Reply from Hays Travel - Elgin
We appreciate you taking the time to share your experience with us. We are so happy to hear that you found our service efficient, professional, and stress-free.
Absolutely fantastic experience
Absolutely fantastic experience! The manager Karen was just fantastic, she made us so welcome and sorted all our holiday needs. Also Karen's colleague Iona was extremely helpful! 5star experience!!
April 30, 2026
Reply from Hays Travel - Elgin
We are happy that you had such a wonderful experience. It's great to hear that our team was able to provide such excellent support for your holiday needs. Thanks for your review!
I was speaking with Iona from the Elgin…
I was speaking with Iona from the Elgin store and she was so helpful and friendly when helping book my holiday ☺️
April 29, 2026
Reply from Hays Travel - Elgin
Thank you for the kind feedback we appreciate it so much! We will pass this onto Iona :)
The staff at Hays travel Elgin are all…
The staff at Hays travel Elgin are all very pleasant and helpful.We were served by Emma she was very helpful and looked up a few holidays that met our requirements we were very pleased with the choice she presented us with.
April 15, 2026
Reply from Hays Travel - Elgin
Thank you for the positive feedback, we are glad you had a pleasant experience! 😊
Fantastic service couldn’t have asked…
Fantastic service couldn’t have asked for more by our assistant Dianne
April 22, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review! We appreciate the nice words 😊
Reply from Hays Travel - Elgin
Thank you for the positive review, we appreciate the lovely words! 😊
Fabulous experience working with Karen
Fabulous experience working with Karen, she took a very broad 'scope' and tailored it to exactly what we needed. She also managed get a cracking deal for us with the hotel. Will definitely be booking through Karen again. x
April 8, 2026
Reply from Hays Travel - Elgin
Thank you so much for the lovely review! We appreciate the positive feedback! 😊 x
We have never used hays travel before…
We have never used hays travel before but found it to be an excellent experience.
We knew where we wanted to go and were flexible on dates which made things easier .
We woukd definately use hays travel again
April 9, 2026
Reply from Hays Travel - Elgin
Thank you for the positive review! We appreciate it so much! 😊
Karen Manager
Karen, Was exceptional and slowly explained the booking process. Fantastic service and will look to book future holidays in Elgin
April 14, 2026
Reply from Hays Travel - Elgin
Thank you for your lovely review, we really appreciate it!
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