We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Travel advisor Poppy made booking our holiday hassle free from finding the Ideal flights and hotel to arranging our travel cover and currency. We highly recommend Hays Tavel Ellesmere port 👍.
Company replied
The staff are fantastic and so helpful. Whatever the question they no the answer or if not will find out for you. Kat is excellent at her job and so friendly.
Hollie started the process of looking for the holiday type we wanted but told us she would hand over to a colleague as she had an appointment. Rebecca finished the process and was also very efficient.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
530 reviews
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The staff are fantastic and so helpful.
The staff are fantastic and so helpful.
Whatever the question they no the answer or if not will find out for you.
Kat is excellent at her job and so friendly.
August 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Yet another great experience booking…
Yet another great experience booking are next holiday staff were knowledgeable in what we wanted Thank-you Rebecca 2 for doing all the paperwork we only want in to enquire about it and within 20 minutes we had booked thank you all a credit to hays
July 29, 2026
Reply from Hays Travel - Ellesmere Port
Thank you so much for your kind words, it was my pleasure to get your cruise booked for you!
Kind regards,
Rebecca :)
Girl are so helpful in the Hayes shop…
Girl are so helpful in the Hayes shop can’t do enough for you
July 25, 2026
Reply from Hays Travel - Ellesmere Port
Roberta capewell,
Thank you for your fantastic 5-star review!
I am so glad we got the holiday you were after in the end
Kind Regards
Rebecca
Rebecca was very helpful and answered…
Rebecca was very helpful and answered all my questions
July 24, 2026
Reply from Hays Travel - Ellesmere Port
Jane,
Thank you for your wonderful review!
I am so pleased we got you the holiday you were after
Kind Regards
Rebecca
All the staff are really lovely and…
All the staff are really lovely and very knowledgeable
July 21, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for you kind words
So glad we got the holiday you wanted!
Hollie :)
Kat was superb in helping us out we had…
Kat was superb in helping us out we had a complicated booking and kat was brilliant in sorting it out for us sorry for any stress we caused you kat but so pleased we got it sorted thanks again
July 19, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your lovely review!
It wasn't complacated at all and we got there in the end!
Can't wait to hear all about it when you are back
Kat :)
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Loved talking to you about all the Greek islands, can't wait to hear about this trip when you get back.
Kat :)
Excellent service as always
The service we received from Hayes travel, Ellesmere Port is always brilliant.Kat was great in arranging our next trip abroad, she really is an asset to the company
July 13, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Love seeing you and your wife and our chats we have!
Can't wait to see you for your next holiday!
Kat :)
Travel advisor Poppy made booking our…
Travel advisor Poppy made booking our holiday hassle free from finding the Ideal flights and hotel to arranging our travel cover and currency. We highly recommend Hays Tavel Ellesmere port 👍.
July 11, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words.
I'm so glad we got the deal you wanted!
Thank you
Poppy :)
All staff friendly & helpful made…
All staff friendly & helpful made booking holiday so easy.
June 28, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your fantastic 5-star review!
I'm so glad we got the deal you were after.
Tilly :)
Reply from Hays Travel - Ellesmere Port
Thank you for choosing Hays Travel Ellesmere Port for your holiday!
I really enjoyed our chat and can't wait to hear all about your upcoming holiday!
Poppy :)
Great service with a smile😋
June 21, 2026
Reply from Hays Travel - Ellesmere Port
Hello,
Thank you so much for taking the time to leave a lovely review!
Kind Regards
Hollie
We were looked after by Rebecca who…
We were looked after by Rebecca who couldn't have been more kind, helpful and funny.
She solved all of our problems with a smile and made rebooking another holiday with you a pleasure.
The other girls in your Ellesmere Port branch are fantastic too and are always so welcoming to us.
Thanks to everybody there.
John & Sandy Graham
June 24, 2026
Reply from Hays Travel - Ellesmere Port
Hello John and Sandy,
We are so pleased to hear about your wonderful experience with our team. It's fantastic that we could make your rebooking a pleasure. Thank you for your kind words!
Kind Regards
Rebecca
Hays Travel
Brillant service Ellesmere Port
Great service, wasn't rushed, went through all our options.
Love the Ellesmere Port branch never let me down.
June 21, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such lovely kind words,
We are glad you experience amazing service with us!!
We look forward to seeing you again soon
Poppy :)
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Looking forward to hearing all about your holiday when you return.
Thanks Tilly
Very happy with the help received and a good outcome.
Hollie started the process of looking for the holiday type we wanted but told us she would hand over to a colleague as she had an appointment. Rebecca finished the process and was also very efficient. She had a lot of contact with the cruise company and made sure we booked everything we wanted.
June 16, 2026
Reply from Hays Travel - Ellesmere Port
We appreciate your positive feedback and we are so glad that booking was easy and we will pass your feedback on to Rebecca :)
Kind Regards
Hollie
Hays Travel
Friendly helpful service.
June 5, 2026
Reply from Hays Travel - Ellesmere Port
Thanks for your Feedback!
We appreciate your kind words!
Kind Regards
Kat
Over 10 years of booking holidays with Hays.
We have used hays Ellesmere Port for at least 10 years, always greeted with a smile and there happy to help nothing is too much trouble.
June 9, 2026
Reply from Hays Travel - Ellesmere Port
Thanks for your Feedback Mark!
We are so pleased to hear of your long-standing loyalty and positive experiences with us. We appreciate your kind words!
Kind Regards
Hays Travel
The travel agent
The travel agent, Kat, was extremely helpful and patient. She quickly understood what we were looking for. We left with a holiday booked and now look forward to our trip
June 10, 2026
Reply from Hays Travel - Ellesmere Port
Hello Kristine ,
We're so glad we could help you find your perfect holiday and make the booking process easy. We hope you have a wonderful trip!
Kind Regards
Hays Travel
Nice friendly travel agents
Rebecca who dealt with our booking, was very pleasant and helpful, and all the staff there were friendly and appeared willing to help with our queries.
June 8, 2026
Reply from Hays Travel - Ellesmere Port
Hi Carol,
Thank you so much for your lovely review and for also booking with us. We hope you have an amazing time on your cruise!
Kind Regards
Rebecca
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