Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
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Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
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We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
546 reviews
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Friendly and easy to talk to
February 22, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Love booking all your holidays!
See you soon
Kat :)
I know every time we go to book a…
I know every time we go to book a holiday the girls sort it out no problems at all.
February 19, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Loved looking at the penguin photos! And thank you for my flask
Kat :)
Jess staff member was brilliant and should be awarded a token for her services to your customers.
Jess staff member was very helpful in finding the correct break we were looking for,
February 13, 2026
Reply from Hays Travel - Ellesmere Port
Thank you Fiona for taking the time to leave such a lovely review! It is always a pleasure to get your coach trips booked for you! I would love to hear all about it when you return, Thanks Jess xx
Thank you for the help
Welcoming atmosphere and fabulous helpful staff in Ellesmere Port branch. Brilliant service throughout.
February 15, 2026
Reply from Hays Travel - Ellesmere Port
Thank you so much Paul for leaving a review! Can't wait for you to go on your first cruise, you are going to love it!! I would love to hear your thoughts on your return. Thanks again, Jess
First time used Heyes
First time used Heyes. Excellent. Staff efficient and courteous Will usse them again
February 11, 2026
Reply from Hays Travel - Ellesmere Port
We are so glad you enjoyed your experience booking with us!!
We hope to see you again in future, hope you have a lovely holiday and we cant wait to hear all about it :)
Tilly
Destination heroes
Staff polite, professional, very helpful. Made to feel comfortable with choices and decisions. Offered a drink which was accepted. Nice experience.Pleasant atmosphere in Ellesmere Port Branch.
February 5, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave such a lovely review! I'm glad we managed to get you booked for your trip to Budapest. I would love to hear all about it when you return! Thanks again, Hollie xx
the staff were extremely help full
February 3, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So glad we got the holiday you wanted!
Kat :)
Very friendly and so helpful
Very friendly and so helpful, always answering appropriate questions asked
January 30, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So glad we got the holiday you wanted!
Can't wait to hear all about it!
Kat :)
Went back to Hayes travel in Ellesmere…
Went back to Hayes travel in Ellesmere Port and Kat served us as we have been before and we had a great holiday couple of years ago. Very pleasant and professional service
February 2, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Lovely to see you both again and thank you for booking with me.
Can't wait to hear abut the Mamma Mia Tour!
Kat :)
Will 100% use again
Never used a travel agents before but want to book something outside of Europe. Kat helped me book my 2027 trip to the Dominican and she gave professional and friendly service and told me all the info needed and said I can contact with questions whenever.
January 31, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for trusting me with this celebratory holiday!
You two are going to have the best time celebrating 10 years together!
Anything you need to ask me just pop me a message!
Kat xx
We visited hays travel Ellesmere Port…
We visited hays travel Ellesmere Port for the 1st time and Kat and girls were so helpful and we ended up booking our 1st family holiday ☺️
Thank you Kat and team xxx
January 25, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Can't wait to book your Disney holiday, the kids can come keep me company in work whenever they want!
Kat xx
Yet again never fail to please and make…
Yet again never fail to please and make your booking as easy as possible thankyou Hays and especially Denis
January 30, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
I am so happy you booked another holiday with me.
Can't wait to hear all about it
Denis :)
First Class Customer Service
The assistant knew her stuff, was polite and courteous, explained clearly and went out of her way to make the experience pleasant and easy.
January 27, 2026
Reply from Hays Travel - Ellesmere Port
Thank you Mr Solari for taking the time to leave a review!
It was a pleasure to book your Route 66 trip! I can't wait to hear all about it! If you have any questions in the meantime, please let me know!
Thanks again, Jess x
very helpfull as allways
January 27, 2026
Reply from Hays Travel - Ellesmere Port
Thank you Mr Hardwick for leaving a lovely review! It is always a pleasure to see you both in store to book your holidays!
I hope you have a lovely time and we will see you again next time for your next one!
Kind regards,
Jess
Reply from Hays Travel - Ellesmere Port
Thank you Shena for taking the time to leave a review.
I'm glad your all booked and will have a fabulous time!
Kind Regards Tilly
The friendly approach of the staff and…
The friendly approach of the staff and assistance provided over hotel choice and pricing. Nothing was to much trouble.The iffer of a hot drink was appreciated enjoed the coffee.
Also discussed next years holiday to Japan again excellwnt advise given. I will be coming back to book it.
January 25, 2026
Reply from Hays Travel - Ellesmere Port
Thank you so much for coming and booking your special holiday with us!
I can't wait to book your Japan for you!
We'll get the biscuits in ready!
Kat :)
Best travel agents!
I cannot thank Kat in Hays Travel enough for her help in booking our holiday to Japan!
She was really patient in sorting everything out and even saved us over £2500 compared to other quotes we had received!
I'd highly recommend as it was also good fun in there and I even come away with some new recommendations for my Netflix watchlist!
Thanks again,
John
January 23, 2026
Unprompted review
Reply from Hays Travel - Ellesmere Port
I am so glad I got an amazing deal for you! I knew I could get it at the price you wanted!
Had so much fun chatting to you and we expect your review of our Netflix recommendations. We've also eaten all the biscuits already!!
Can't wait to see all the pictures and hear all about it!
Kat :)
Kat was fantastic in the way she looked…
Kat was fantastic in the way she looked and sorted my holiday out
January 24, 2026
Reply from Hays Travel - Ellesmere Port
Thank you so much! So glad we got the holiday you were after! Can't wait to hear all about it!
Kat :)
Very professional
Very professional, experienced staff.
Who are always helpful and friendly.
January 21, 2026
Reply from Hays Travel - Ellesmere Port
Thank you Mrs Linton for taking the time to leave a review! It is always a pleasure to book your holidays! I hope you have a lovely time in Norway and i would love to hear all about it when you return. Thank you again, Jess x
We went in looking to book a holiday in…
We went in looking to book a holiday in Orlando florida, we've never been before and we were blown away by how helpful and knowlagable Kat was.
She made the whole process so easy and we left feeling excited and reassured that if we needed anything Kat would be there to help.
January 13, 2026
Reply from Hays Travel - Ellesmere Port
We're so happy to hear that your experience booking your first Orlando holiday was so positive!
I cant wait to hear all about it, you will have the most magical time.
Kind Regards Kat
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