Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
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Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
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We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
546 reviews
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Great and straightforward
Great, easy and straightforward booking process. We told Tilly when and roughly the area in Benidorm where we wanted to stay. In just a few minutes and just the 2nd Hotel she found us is a great hotel and in a perfect central location.
Thank you.
Recommended A+ 😁
April 14, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such a lovely review, im glad we found you an ideal location and something to look forward to :)
Thank you Tilly
No warning when paying for travel money with credit card regarding extra charges.
First time getting travel money on-line am and ended up with a credit card charge.
This is my first time ordering money in 15 years as I have not been able to afford to go away.
I ordered the money and nowhere on the website when buying travel money does it mention or give a warning that if buying money from a credit card that there may be an extra charge from the credit card company.
Surely when people enter their details it will be flagged up that the credit is not a debit card and can bring another window up to remind someone incase they are using the wrong card by accident.
If there had of been a warning I would have used my debit card. This seems a bit underhanded for a large travel exchange company not to give a gentle reminder when enters card details
April 5, 2026
Unprompted review
Reply from Hays Travel - Ellesmere Port
Good Afternoon,
Thank you for taking the time to leave us a review - we value your feedback.
I’m sorry to hear about the unexpected charge, especially as this was your first time ordering travel money in many years.
While we aim to make the process as clear as possible, we wouldn’t be aware of or able to control any additional fees that individual credit card providers may apply, as these charges vary between companies.
That said, we do appreciate your point about adding a clearer reminder when a credit card is used, and we’ll be sure to pass this suggestion on to the relevant department.
Thank you again for bringing this to our attention.
Hays Travel Ellesmere Port
Really welcoming
Really welcoming, very knowledgeable and made sure details were checked, would definitely book again
April 8, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Looking forward to hearing all about your holiday when you return.
Thanks
Jess :)
How helpful and friendly the staff…
How helpful and friendly the staff were. Got us what we wanted.
April 5, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So glad we got your holiday sorted!
Hollie :)
Professional and friendly staff
Professional and friendly staff, very easy to book my holiday. Will use again, many thanks.
April 4, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So glad we managed to get the holiday you wanted!
You'll have an amazing time.
Kat :)
All the staff in the Ellesmere port…
All the staff in the Ellesmere port branch were very friendly, welcoming and helpful. They could answer all our questions about different holidays so we booked a cruise on the spot. Thank you so much for helping us book our honeymoon we were really stuck on what to do.
March 27, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for choosing us to look after your special holiday. We loved hearing your plans in store and we will give your feedback to Kat. Congratulations Again,
Thanks, Hollie
Hollie was lovely from the Ellesmere…
Hollie was lovely from the Ellesmere Port branch
All the staff are lovely in the branch x
March 25, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for the lovely Feedback. It was Great to meet you here in branch and get your holiday booked. We hope to see you again soon- Thanks Hollie
Great staff always very friendly and…
Great staff always very friendly and efficient go out of their way to accommodate your wishes
March 25, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your feedback We are happy to hear you had a good experience with us here in store
Thanks Hollie
As I've been quite poorly for many…
As I've been quite poorly for many months it was very inspirational visit to the Ellesmere Port Branch of the company,as always very welcoming.
Katrina took my booking,and went through everything with me.
March 24, 2026
Reply from Hays Travel - Ellesmere Port
It was so lovely to see you again, we have all been so worried about you!
Can't wait to see all your pics from the Rum Runner and cruise!
Kat :)
Excellent service.
We recently booked a city break to Seville at the Ellesmere Port branch. On arrival we received a lovely welcome from Kat and Jess and we were made to feel very welcome. After explaining our requested break Kat took us through the options very professionally until we decided on the hotel, flights and price that were right for us. Everything was explained clearly with support from Jess when required.
March 19, 2026
Reply from Hays Travel - Ellesmere Port
Thank you so much for your kind words
So glad we got the holiday at the right price for you. I can't wait to hear all about Seville!
Kat :)
Our flights …
Really good service from start to finish, finding the best flights to accommodate our needs to booking them
March 14, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
So glad we got the flights in the end for you!
Kat :)
Staff very helpful and very polite …
Staff very helpful and very polite made my experience very comfortable as always
March 13, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your Feedback. We're glad to hear you had a nice experience in our store and we will pass you kind comments on to Kat.
Regards, Hollie
Reliable travel agents
I've booked my holidays with Hays many times before and have always had excellent service and advice
March 11, 2026
Reply from Hays Travel - Ellesmere Port
I appreciate you taking the time to share your experience with us. We are so pleased to hear that you find our service excellent and helpful.
Thanks, Tilly
Reply from Hays Travel - Ellesmere Port
I'm so happy to hear you had a great experience with our team; we appreciate your positive feedback!
Thanks,
Hollie
Everything about my booking was brilliant
Everything about my booking was very well done and efficiently. Very pleased.
February 20, 2026
Reply from Hays Travel - Ellesmere Port
Thank you Mrs Curbishley for taking the time to leave a review!
I'm glad you were pleased how your booking was handled and i would love to hear about your time at the flower show!
Thanks again,
Jess x
Very helpful staff and well organised.
February 27, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So glad we got the holiday you were after.
Can't wait to hear all about it.
Kat :)
My booking Agent Hollie was more than…
My booking Agent Hollie was more than helpful and took a lot of stress of me helping to book my first holiday abroad in 20 years
March 6, 2026
Reply from Hays Travel - Ellesmere Port
I am so glad to hear i was helpful and made booking your first holiday abroad in 20 years less stressful. Thank you for your kind feedback!
Hollie
Tilly was so helpful and patient trying…
Tilly was so helpful and patient trying to find a holiday to suit us
February 28, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such a lovely review,
im glad we got you a holiday you are looking forward to :)
Tilly
Reply from Hays Travel - Ellesmere Port
Thank you Sheila for taking the time to leave a review
I'm so glad we managed to get you boked and i would love to hear all about our holiday!
Kind regards,
Jess
Kat was amazing!!
Kat was amazing and supplied me with all the details I asked for quickly! Booking the holiday was so straight forward and all documentation arrived fast! Highly recommend😊
February 24, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Absolutely loved this itinerary! Can't wait to hear all about it and hopefully get your friends on the same booking too!
Kat :)
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