Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
Company replied
Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
Company replied
We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
546 reviews
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Cruise Booking
Kat who did my booking for a cruise was really helpful. She sorted everything out and will print off all paperwork and luggage labels.I dont have to worry about anything.
January 13, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
I loved helping you get the cruise you wanted and look forward to hearing all about it when you get back. Can't wait to see all the pictures!
Kat xx
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So glad we got the cruise you wanted!
Kat xx
Cyprus holiday
We were not quite sure where we wanted to go but Jessica gave us different options and made it possible for us to find the holiday we wanted and could afford.
Well done Jess
January 5, 2026
Reply from Hays Travel - Ellesmere Port
I'm so glad we found you the perfect holiday within your budget. Thank you for your positive feedback; we appreciate it!
Can't wait to hear all about your trip!
Thanks
Jess
Friendly staff member who was very…
Friendly staff member who was very knowledgeable, helpful and so pleasant to deal with.
We found a holiday that we cannot wait to head off to.
January 4, 2026
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a lovely review! I hope you have an amazing holiday and i look forward to seeing you again! Thanks, Faye
Fantastic experience
Kat was amazing. She listened to what we wanted and found us the perfect holiday at a fantastic price. Following the booking she was quick to answer any further questions and really went above and beyond to help
January 3, 2026
Reply from Hays Travel - Ellesmere Port
Thank you Sharon for taking the time to leave such a lovely review! I'm so glad we managed to get you booked and answer any questions you had! Thanks again, Kat x
A perfect booking experience
A perfect booking experience, helpful and exact in what we wanted. Able to complete the whole process of booking to boarding passes printed. Always a great reception and welcome.
December 29, 2025
Reply from Hays Travel - Ellesmere Port
We appreciate you taking the time to share your booking experience. We're happy you were provided helpful and smooth process from booking to boarding passes.
Thanks Tilly :)
Staff very friendly and helpful all…
Staff very friendly and helpful all questions answered
December 10, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a review! We are glad you were happy with the service you received. We hope to see you again next time! Thanks, Jess
Reply from Hays Travel - Ellesmere Port
Thank you for booking with us, we hope you have a lovely time!
Tilly
Veryshop experience nice young lady and very helpful
Very nice young lady and very helpful
November 29, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for booking with us, we hope you have a lovely time!
Tilly
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a lovely review! It is always a pleasure to book your holidays Kathryn! Thanks again, Jess
we found the staff very knowledgeable
we found the staff very knowledgeable
and helpful in our effort to book a trip to Cyprus for xmas all done now
well pleased and very well done ladies
I would highly recommend Hayes Travel staff brilliant
November 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such a lovley comment.
i am so glad we got you booked and ready for your trip.
Have a lovely time, Cant wait to hear all about it!
Faye
It was a good experience to book my…
It was a good experience to book my holiday at Hayes Travel as she had the answers to all our questions. Anything she didn’t know she found out.
November 20, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave such a lovely review! It was a pleasure to get your holiday booked and i hope you have a lovely time, Thanks again, Jess
Reply from Hays Travel - Ellesmere Port
It is always a pleasure to book your holidays Ivy! I hope you have a lovely time and i will see you again next time! Thanks, Jess
The staff have be great very helpful to…
The staff have be great very helpful to booking holiday and everything else i have be use hays travel for long while .i would recommend to use hays travel
November 13, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
I hope you have the best time celebrating you 25th Wedding Anniversary!
Thank you
Kat :)
Tilly was so helpful she tried so hard…
Tilly was so helpful she tried so hard to find me what I wanted & she did!! I was so pleased. All the staff are so nice.
November 1, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for such lovely words!
I am glad we got you booked,
cant wait to hear about it when your back.
Thanks Tilly :)
EXCELLENT SERVICE
10 out of 10 again !!!
Totally painfree experiance
Thank you Tilly & Kat (I think)
You are both a credit to Hays !!!
November 7, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for your kind words
We cannot wait to hear all about your cruise!!
Can't wait to book your next holiday!
Kat and Tilly :)
Reply from Hays Travel - Ellesmere Port
Thank you Mr Byrne for taking the time to leave such a lovely review! I'm glad we got you sorted with the cruise you were after! I look forward to seeing you again. Kind regards, Jess
Always find us a holiday , Jess and Elaine are so nice and friendly,wouldn’t book with anyone else .Thanka ladies xx
Always find us a
October 26, 2025
Reply from Hays Travel - Ellesmere Port
Always a pleasure to book your holidays! Have a lovely time and we look forward to seeing you again! Kind regards, Jess
Booking a summer break
We found the whole experience easy and straightforward right from the moment we entered the shop,the staff were extremely helpful and explained everything to us,10 out of 10
November 1, 2025
Reply from Hays Travel - Ellesmere Port
Thank you Mrs Powis for taking the time to leave a lovely review. It is always a pleasure to book your holidays and hope you have the best time in Turkey.
Kind regards,
Jess
Very helpful staff
Very helpful staff can't fault service jess sorted everything out for me nothing was to much trouble will use hays travel e port again
October 26, 2025
Reply from Hays Travel - Ellesmere Port
Thank you very much Mr Smyth for taking the time to leave such a lovely review! I hope you have a great time on your cruise! I look forward to seeing you again next time. Thanks, Jess
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