Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
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Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
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We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
547 reviews
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Friendly staff always go the extra…
Friendly staff always go the extra effort to help with your holiday No pressure making sure your happy and finding the best deal
October 26, 2025
Reply from Hays Travel - Ellesmere Port
Thank you Margaret for taking the time to leave a review! It is always a pleasure to book your holidays and we always have a laugh! I look forward to seeing you again for your next trip! Thanks, Jess
Holiday
We had an excellent visit to hays travel thanks to an agent named tilly she was most helpful proffesional in every way asked us what we were looking for and then went through everything to do with our wishes explained everything we needed to know could not fault anything
October 23, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such lovely words,
I am glad we got you booked what you wanted and was lovely having a chat with you both!
Thank you Tilly :)
Great Customer Service and Experience
Katrina was very pleasant and helpful helping my friend and I to book our next holiday. We always use Hays for our bookings as all the staff are brilliant and they go above and beyond to make our visit to the shop a pleasant experience. Highly recommend Hays travel 💯
October 11, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words,
we really appreciate you returning to us.
Can't wait to hear all about it when your back!
Thank you
Kat xx
above & Beyondbad
I'd had a really bad day at work, I went to book a holiday it was closed for lunch, I think her name was Kat not sure, she just opened the door and was just about to have her lunch, she stopped come in I will book you a holiday and booked my holiday she was so nice, that is amazing
October 11, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Lovely talking to you and I hope I made your day a bit better?!
Your son is going to love his holiday!
Thank you
Kat xx
Staff are always happy to help and…
Staff are always happy to help and friendly if there's a problem they will sort it won't book with any where else
October 1, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Can't wait to here about both holidays!
Thank you
Kat xx
Reply from Hays Travel - Ellesmere Port
Thank you for you kind words
So happy we got the holiday you wanted
Can't wait to hear all about it
Kat xx
SAGA River Cruise
We wanted to book another SAGA river cruise, and didn't realise that Hay's could do this. Tilly in the Ellesmere Port shop sorted everything out for us - very efficiently and great smiles all through.
September 28, 2025
Reply from Hays Travel - Ellesmere Port
Im glad we got the saga cruise you wanted!
Thanks you for a lovely comment, cant wait to hear about it on your return!
Thanks Tilly
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
Can't wait to hear all about your cruise!
Thanks
Ruby :)
Great professional service
September 14, 2025
Reply from Hays Travel - Ellesmere Port
Thank you leaving a lovely message!
Kind Regards Tilly
Holiday booking
As we kept asking different places different flight times etc I felt she was very patient with us ( Tina) I think 🤔
September 12, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a lovely review,
Glad we got you booked where you wanted to go!
Tilly :)
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review for us today! We are always happy to help and i am glad we managed to get you booked! I hope you have a lovely time on your cruise! Thanks again, Ruby
💯 will use again and again
We visited the store 13 months ago with a rough idea of where we wanted to go and and a list of 'living bucket list' ideas. Well JESS at hays travel made it come true! We had an amazing 12 days in the jungle in Mexico and have ticked off so many bucket list items. Jess took the time to listen to us and found the perfect resort. It worked out cheaper to stay for 12 days rather than 7 so we did! We wont be using anyone else now for our holdiays, the staff in Ellesmere port hays are all so friendly, helpful and offered support with my endless questions!
September 6, 2024
Unprompted review
Reply from Hays Travel - Ellesmere Port
Thank you so much for such a lovely review! I'm so happy you all had an amazing holiday and i cant wait to start planning the next one for you! I'm always happy to help! See you again next time, thanks again, Jess x
Staff couldn’t do enough for you the…
Staff couldn’t do enough for you the lady you dealt with me was absolutely lovely. Highly recommend them to anyone.
September 2, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
You are going to love your cruise! I can't wait to hear all about it.
Thank you
Kat xx
Alway’s find staff very helpful
August 22, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a lovely review.
So glad we got you the holiday you wanted!
Thanks Tilly :)
Reply from Hays Travel - Ellesmere Port
Thank you, Was lovely chatting with you!
Glad we got you the river cruise booked and cant wait to hear all about it.
Thanks Tilly :)
Staff are amazing
Staff are amazing, so helpful, happy , knowledgeable, nothing was too much trouble , they went out of their way to find the holiday we were looking for.
Highly recommend all the ladies in Ellesmere Port branch, and because of the ladies being as good as they are, that’s why we should always use a travel agent!
August 18, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for leaving a lovely review! We hope you all have an amazing time in Porto and we would love to hear all about your girls trip when you get back! Thanks, again kat xx
Always book with Hays Travel Ellesmere…
Always book with Hays Travel Ellesmere port staff are amazing 👏
August 17, 2025
Reply from Hays Travel - Ellesmere Port
It is always a pleasure to book your holidays and i hope you have a lovely time away! Thanks again, Jess
Jessica was very helpful and explained…
Jessica was very helpful and explained every clearly
August 12, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review! I am so glad we managed to get you sorted eventually and i hope you all have an amazing trip!
Thanks again,
Jess
Great branch
Liz at Ellesmere Port branch, was amazing. Really helpful, patient and a great personality. All booked, no problem. Great branch.
August 9, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a lovely review about myself and the branch! I hope you have a lovely holiday, thanks again liz x
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a review today! I am so glad we managed to find you a holiday you were happy with! Kind regards, Kat
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