Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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See what reviewers are saying
Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
Company replied
Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
Company replied
We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
547 reviews
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Our dream holiday
The member of staff who served me was brilliant credit to your company she was helpful friendly and made me feel welcome.
August 6, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for your kind words.
I can't wait to hear all about your combined 65th birthday and honeymoon celebrations!
Thanks
Kat :)
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a lovely review!
I would love to hear all about Bulgaria when you get back!
Thanks again, Jess
Trouble free holiday booking
Jess was very helpful and provided me with all the information that I needed and have now gone ahead and booked a holiday to Australia.
Much easier and less stressful than trawling the internet and trying to book the holiday myself
August 5, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for taking the time to leave such a lovely review!
I hope you and your son have an amazing time at the cricket in Australia and i would love to hear all about it when you get back!
Thanks again, Jess
Very helpful listened too my needs and…
Very helpful listened too my needs and helped every step of the way can't fault
August 5, 2025
Reply from Hays Travel - Ellesmere Port
Hi, Thank you so much for taking time to leave a review. Thanks Kat x
Reply from Hays Travel - Ellesmere Port
Thank you for taking time to leave a review. Thank you Ruby :-)
Liz will look for the best deal
Liz will look for the best deal. She makes you feel very comfortable and trust worthy. Wouldn't use anyone else great experience .
August 3, 2025
Reply from Hays Travel - Ellesmere Port
Thanks Loz, Always here to make your holiday stress free for you and your family :-)
Your holiday starts the moment you walk into the Hayes office
The person with whom I was dealing was a trainee. She none-the-less understood what I wanted and worked hard to get what I wanted,
July 22, 2025
Reply from Hays Travel - Ellesmere Port
Hi Richard, I just wanted to thank you for taking the time to leave this lovely review. I am very proud of Tilly she is really a credit to my store. Thank you will be sure to pass this on. Thanks Liz (Branch Manager)
Upstanding my requirements and sorting…
Upstanding my requirements and sorting out my holiday without any fuss
July 23, 2025
Reply from Hays Travel - Ellesmere Port
Hi Billy, Thanks so much for leaving a review and taking time to do so, was lovely to chat with you in store. Thanks Liz :-)
Efficient and friendly - Perfect
Efficient and friendly. I enquired on a Sunday morning and it was booked within hours - only taking hours based on my reply time. Outrageously easy process.
July 21, 2025
Reply from Hays Travel - Ellesmere Port
Hi Ryan, Thanks for your reply, Glad we sorted your trip for you and your family. Thanks Liz :-)
Helped me find an affordable holiday
Helped me find an affordable holiday, with everything we needed included
July 15, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review, glad you got sorted. Thank you Kat :-)
It was perfect Kat found us the holiday…
It was perfect Kat found us the holiday we were looking for explained & offered all the alternatives that were on offer to us excellent customer service
July 12, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
It was so lovely speaking to you and your husband, hope you have a fab time celebrating your wedding anniversary!
Kat xx
helpful friendly and informative.
helpful friendly and informative.
Answered all questions and was professional throughout
July 8, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for Booking with us, and Thank you for a lovely review!
So glad we could get you all the answers you needed, and your trip will be round in no time!
Thnaks tilly
We were looked after by Liz she was…
We were looked after by Liz she was very helpful and couldn't do enough to help us pick our holiday
We always use hays for our holiday and will continue to in the future
July 6, 2025
Reply from Hays Travel - Ellesmere Port
Your more than welcome, I hope you have the best time :-)
Thank you for taking the time to leave a review, Thanks Liz :-)
Assisted by liz every time we book we…
Assisted by liz every time we book we have no hassle she’s amazing thank you always
June 27, 2025
Reply from Hays Travel - Ellesmere Port
Thanks for the review, Nic hope your enjoying your holiday. Thank Liz :-)
Very friendly and professional.
Very friendly and professional.Went through our options regarding a private transfer which we booked
June 27, 2025
Reply from Hays Travel - Ellesmere Port
Good morning,
Thank you for taking the time to leave such a lovely review! I hope you have an amazing time in Prague and would love to hear all about it when you return!
Thanks again,
Kat
Friendly
Friendly, checked details and asked if we were happy with the booking.
Booked our seats for the flight.
Explain that we could pay by setting up a direct debit if we wanted to today or at a later date.
June 18, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review! I hope you both have an amazing trip to Jersey and we would love to hear all about it on your return!
Kind regards,
Jess
A&K S Hayes T, EP June 25
Great customer service - friendly, professional, engaged with the customers in a manner that exudes enthusiasm & a willingness to listen
June 14, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving me a review!
It's always a pleasure speaking to you both. The hotel we found you is amazing, can't wait to hear all about it!
Have the best time!
Thanks, Ruby xx
Tilly 🩷
Tilly absolutely smashed it again, she had all the time in the world for me and all my chopping and changing. i really appreciate tillys patience and so excited for the hoilday she helped me book for 2026 🫶 thanks till 🩷
June 12, 2025
Reply from Hays Travel - Ellesmere Port
Thank you Alicia for a lovely review🩷
The hotel looks amazing, your going to have the best time! So glad we found you the best option.
Can't wait to hear all about it when your back!
Tilly xx
Reply from Hays Travel - Ellesmere Port
Thank you for leaving me a lovely review.
Glad we got you all booked!
Thanks Tilly xx
Holiday
Holiday
The staff was very patent in handling our request regarding price & location all seams ✅️
June 8, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a review!
hope you have a fab time in turkey, and cant wait to hear about it when your back.
Thanks Tilly
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