Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
Company replied
Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
Company replied
We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
547 reviews
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jess at ellesmere port was great very…
jess at ellesmere port was great very helpful and realy took time to get us what we needed from our holiday
March 23, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such a lovely review! I'm so glad we got you sorted and hope you and your sister have a lovely time in Tenerife! Thank you again and for the chocolates, see you again next time! jess xxx
Reply from Hays Travel - Ellesmere Port
Thank you for taking time to leave the review, Thanks Jess :-)
Very thorough and patient
March 14, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review! I hope you have lovely trip and i hope to see you again next time! Thanks Ruby xxx
Very helpful booked our trip with no problem…
Very helpful booked our trip with no problem
February 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you Mr Woolley for taking the time to leave a review. I hope you have an amazing coach trip and we will see you again next time! Thanks again, Jess xxx
The lady was kind
The lady was kind, very informative, answered all my questions reassured me of any problems that might occur, in general she was great and recommend to look them up
March 2, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for booking your holiday with me!
SO glad I reassured you and I can't wait to see the pics!
Liz xx
Jess was very helpful and efficient…
Jess was very helpful and efficient getting our holiday organised.
February 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a lovely review!
I hope you have an amazing time on your Hurtigruten cruise and i would love to hear all about it when you return! Have an amazing holiday, thanks again Jess
Great Experience booking for USA
We had a great experience booking our holiday. Kat was a lovely lady, made us feel at ease and had great knowledge about the USA. She answered all our questions, even the stupid ones from my husband, and left feeling she is a great contact to have with any further questions/queries. Great asset to Hays Travel
February 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you leaving such a lovely review! I hope you have an amazing time in the states and i would love to hear all about it when you return! You know where i am if you have any more questions, i would be happy to help! Thanks again, kat xx
The staff are always so friendly which…
The staff are always so friendly which helps with your choices of travel very helpful and informative but not persuasive also they are good are guiding you by making the right choice, keep up the good work and it’s nice to have a lovely personal service .
February 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave such a lovely review, I hope you have an amazing time in Lanzarote!
Thanks again, Liz xxx
It was easy just told them what I…
It was easy just told them what I needed and they sorted quickly hassle free sent all appropriate paper work through quickly
February 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking time to leave me a lovely review.
So glad we got your son booked for the wedding
Kind regards
Kat
They got me a good deal on my holiday…
They got me a good deal on my holiday and explained everything step by step and the girls were Very friendly
February 25, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave me a lovely review.
So glad we got the deal you wanted, can't wait to here all about it and plan your next adventure
Kind regards
Kat xx
Booking experience really great for our…
Booking experience really great for our holiday to Italy. Also picked up tickets for our holiday to Lanzarote in March. Thank you to Ruby.
All the staff are very friendly.
February 24, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving me a lovely review, I really appreciate it!!
Cant wait to hear about your holidays when your back!
Thanks Ruby
Sunshine and smiles
Ashleigh was was so happy to help us find a really great holiday. She went the extra mile in asking about what we wanted from the holiday & made us feel really important,despite alot of background noise from a colleague that had an extremely loud voice, she was so professional and handled everything with great care and attention. Thank-you
February 16, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving me a lovely review! I hope you both have an amazing time in Boa Vista! Thanks Ashleigh :)
Decided to book there as I had heard…
Decided to book there as I had heard good reports about hays travel Jess dealt with our booking efficiently and with a welcoming personality was pleased we went there
February 16, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for leaving such a lovely review.
Hope you both have an amazing time together in La Pineda. I would love to hear all about it when you get home! Thanks jess
Ruby and Ashliegh have been amazing
Ruby and Ashliegh have been amazing. The service from Hayes travel is seamless and nothing was too much trouble. Thank you so so much
February 9, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for kind words.
Happy we got what you wanted !
From
Ash & Ruby
Really good staff
Really good staff. They engage so well with the customers, we got exactly the holiday we wanted and all the information we needed.
February 6, 2025
Reply from Hays Travel - Ellesmere Port
Hi Mr Walker, thanks so much for taking the time to leave a review. I hope you really have a lovely holiday. Thanks So much Liz :-)
Our choices were very exact and the…
Our choices were very exact and the young lady handled all of our requests very efficiently with lots of smiles and great understanding. Very impressed.
February 8, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words. Loved talking to you and so made up we got exactly what you were looking for. Kind regards Jess xx
Helpful
Helpful, friendly staff listened to what we wanted and guided us through the various options.
January 30, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review. So glad we got the cruise you were wanting and all your questions were answered! Can't wait to hear all about your first cruise experience! Kat xx
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review Mr Kennerley,
I hope you have a lovely holiday! Thanks kat xx
Once again excellent service from hays…
Once again excellent service from hays in Ellesmere port. I sadly was unable to make it to store but was still able to book the holiday we wanted with ease.
Thank you so much again x
January 30, 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for your kind words and for booking with us again.
Travel Consultant
Ash
TILLY
The apprentice Tilly we put her through a rough ride but she kept her cool & delivered
January 14, 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your lovely review!
Glad we got you all booked, Thanks Tilly :)
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