Fantastic staff at the Eltham branch, very helpful and knowledgeable. The booking of our cruise was very easy and we felt comfortable that everything we requested was dealt with eg adjoining cabins, c... See more
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Teresa was so helpful and friendly. She spent time explaining my different options and nothing was too much trouble. Will certainly book my next holiday thru Hays. Thank you Teresa you are a credit to... See more
Company replied
We have used this branch of Hays Travel since they rebranded. Always book with them. In fact only yesterday. The staff are all very welcoming and have lots of knowledge about holiday locations. Ye... See more
Company replied
Staff were polite and friendly. I got help straight away and all my queries/questions were answered. Everything was explained including payment options etc Great service and so much better face to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
567 reviews
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Reply from Hays Travel - Eltham
Thank you Joy appreciate your kind words!
Glad we could get you booked and now looking at the tour myself looks amazing
Theresa
Assistant Manager
Katie from the Eltham branch helped me…
Katie from the Eltham branch helped me out no end with my trip to Milan.
May 16, 2026
Reply from Hays Travel - Eltham
We are so glad our team helped with your Milan trip. We appreciate your kind words Will pass these onto Katie
Theresa
Assistant Manager
Very friendly people who went out of…
Very friendly people who went out of their way to help me find a short break without added extras. Clearly laid out booking details and they ensured everything was covered.
May 14, 2026
Reply from Hays Travel - Eltham
We are so pleased to hear that we could help you find a short break and that your booking details were clear. Thank you for your kind words!
Theresa
Assistant Manager
Excellent service from friendly staff…
Excellent service from friendly staff who are extremely knowledgeable
May 4, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to share your experience. It is wonderful to hear our team's knowledge and service stood out to you.
Theresa
Assistant Manager
Great Holiday Shop. Give it a go.
We have used this branch of Hays Travel since they rebranded. Always book with them. In fact only yesterday. The staff are all very welcoming and have lots of knowledge about holiday locations. Yesterday Katie helped us. Lovely young lady. Nothing was too much trouble. BUT I have to say ALL the staff are great. Service is excellent. We will be back soon to book another.
May 9, 2026
Reply from Hays Travel - Eltham
Thank you Susan for booking and taking time to feed back let me know when you want me to look at next years one :)
Theresa
Assistant Manager
Teresa was so helpful and friendly
Teresa was so helpful and friendly. She spent time explaining my different options and nothing was too much trouble. Will certainly book my next holiday thru Hays. Thank you Teresa you are a credit to the company.
May 7, 2026
Reply from Hays Travel - Eltham
We're so glad that you found our team member helpful and friendly! It's great to hear that they took the time to explain your options. We appreciate your intention to book with us again.
Theresa
Assistant Manager
Exceptional customer service from Laura…
Exceptional customer service from Laura and Teresa
May 6, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to share your experience. We are so glad to hear you received exceptional customer service.
Theresa
Assistant Manager
Mr Taylor
My wife always uses hays travel at Eltham and always goes to Theresa Ryan so I call and spoke to her and she didn’t disappoint her service is about and exceeded my expectations so well done to her she is a credit to the store
May 3, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to share your experience. We are so glad to hear that you were happy with the service you received and that it exceeded your expectations. We'll be sure to pass on your kind words.
Theresa
Assistant Manager
Great service
Staff were polite and friendly. I got help straight away and all my queries/questions were answered. Everything was explained including payment options etc
Great service and so much better face to face than online
May 3, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear that you found our team helpful and friendly and that you were happy with the service you received.
Theresa
Assistant Manager
The staff are really nice and very…
The staff are really nice and very helpful and we are all ways pleased with our holidays they find us. Thank you Terry for all your help
May 3, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to leave us such a wonderful review! We are so pleased to hear that our staff has been helpful in finding your holidays.
Theresa
Assistant Manager
Made the complicated very easy
Fantastic staff at the Eltham branch, very helpful and knowledgeable. The booking of our cruise was very easy and we felt comfortable that everything we requested was dealt with eg adjoining cabins, correct decks and on board packages. Would always use Hays going forward.
April 24, 2026
Unprompted review
Reply from Hays Travel - Eltham
Laurie Chisnell,
We're happy to hear that our Eltham branch staff were so helpful and knowledgeable when booking your cruise. It's great to know we made the process easy and met your requests. We appreciate your recommendation!
Kind Regards
Melanie
Manager
Excellent service.
Excellent service in quite a difficult bespoke trip. The staff were both helpful and knowledgeable. As I'm travelling in a wheelchair, with several internal flights and transfers in a 4 centre holiday, they arranged it seamlessly.
April 19, 2026
Reply from Hays Travel - Eltham
Julian
So Pleased we could help you with your requirements and your booking, your feedback is appreciated.
Regards
Melanie
Manager
Eltham Team, professional aa always
The team in Eltham were professional as always. We were booking for a Cruise in Nov 2027 with 2 parties wanting to be next door to each other so we could share the balconies. This was all completed with no fuss. They even gave us a discount!
April 26, 2026
Reply from Hays Travel - Eltham
Thank You Steve
Always a pleasure booking your holidays.
Regards
Melanie
Manager
Mel was very helpful and didn’t mind us…
Mel was very helpful and didn’t mind us keep changing our mind
April 21, 2026
Reply from Hays Travel - Eltham
Joyce,
We're happy to hear that I was helpful and accommodating to your needs. Thank you for your positive feedback!
Kind Regards
Melanie
Delightful staff, and only too happy to help
The help we received in booking the holiday for our family was very helpful, Theresa and Melanie who helped me fulfill the booking was very helpful, informative and pleasant throughout.
April 18, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to share your experience. We're so glad to hear that the team was helpful, informative, and pleasant while booking your family holiday.
Theresa
Assistant Manager
The advisor was very helpful during the…
The advisor was very helpful during the booking process.
April 16, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to leave us a review! We're so happy to hear that our advisor was helpful during your booking process.
Theresa
Assistant Manager
Hays Travel Eltham
Your rep Theresa Ryan was very helpful…
Your rep Theresa Ryan was very helpful and the booking was easy .
April 15, 2026
Reply from Hays Travel - Eltham
Anthony,
We appreciate you sharing your experience! We are so glad that our team made your booking easy and helpful.
Kind Regards
Melanie
Hays Travel
Happy helpful staff
Teresa went out of her way to find all the elements we wanted in our holiday. Nothing was too much trouble. Every member of the Eltham branch is friendly and helpful
April 15, 2026
Reply from Hays Travel - Eltham
Melanie,
We are happy to hear that we could find everything you wanted for your holiday. It's great to know that our team is friendly and helpful.
Kind Regards
Melanie
Hays Travel
Eltham
No complaints about the service Kate…
No complaints about the service Kate the young lady was very helpful would certainly be happy to use them again.
April 9, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to leave us this great review! We are happy to hear that you found our service helpful and would use us again.
Theresa
Assistant Manager
Terri was very professional and very…
Terri was very professional and very helpful when we booked, all the staff were lovely, I will definitely be booking at hays again, lovely relaxed atmosphere, thank you hays and terri
April 4, 2026
Reply from Hays Travel - Eltham
Thank you Julie for taking taking time to leave us feedback
We're so happy to hear you found our team professional and helpful during your booking experience. Thank you for your lovely feedback; we look forward to assisting you again!
Theresa
Assistant Manager
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