Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
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I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of... See more
Company replied
fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
623 reviews
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Very pleasant
Very pleasant, very helpful.
Comfortable surroundings. Nice to deal with a persn not a computer or machine.
June 13, 2026
Reply from Hays Travel - Eltham
Thank you Brian for taking time to leave us a review
We are glad you found our team pleasant and helpful. We appreciate your kind words.
Theresa
Assistant Manager
Excellent service
My first time using Hays Travel and my experience was wonderful. Mel who attended to me was amazing, made me feel at home, updated me on flights bookings, ensured flight bookings details were correct, she knows the job, flights fares were so reasonable and unbelievable. I am very satisfied and will recommend Hays to family and friends.
June 18, 2026
Reply from Hays Travel - Eltham
Thank you Anthonia for leaving us a review
Thank you for sharing your wonderful experience! We are so pleased to hear that your first time with us was so positive and that our colleague provided such excellent service. We truly appreciate your recommendation to family and friends.
Theresa
Assistant Manager
Theresa from Hays Travel Eltham lovely…
Theresa from Hays Travel Eltham lovely and so efficient. I would not book my holidays without going to Hays Travel. Previousy my Mum & I booked our holidays with Hays Travel.
May 21, 2026
Reply from Hays Travel - Eltham
Susan, so glad to hear you had such a positive experience with me . I truly appreciate your continued loyalty to the branch and your kind words.
Theresa
Assistant Manager
Lovely lady searchedfantastic experience in the Eltham branch everything for me…
Lovely lady searched everything for me got me a very good price -I only went in to ask a question and came out after booking my holiday
June 14, 2026
Reply from Hays Travel - Eltham
So happy I could help you find a great deal! I hope you have an amazing holiday. Thank you for your kind words Lily !
Theresa
Assistant manager
Very helpful and informative
June 14, 2026
Reply from Hays Travel - Eltham
Thank you for booking and appreciate your kind words. glad we could help.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Keith
so pleased to hear our team was helpful and understood your needs. Thank you for your kind words.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for your kind words. We're glad we could be helpful.
Theresa
Assistant Manager
They went to great trouble to make our…
They went to great trouble to make our booking but were let down by the airline which changed the the flight so we had to cancel. We will be going back again to Hays to try something else as they always give us such good service.
June 3, 2026
Reply from Hays Travel - Eltham
John
Thank you for your comments, we always try our best.
Regards
Melanie
Manager
A great service by the staff,explained…
A great service by the staff,explained everything in detail.
May 31, 2026
Reply from Hays Travel - Eltham
Debra,
We appreciate your kind words. We're glad we could assist you so thoroughly.
Theresa
Assistant Manager
they always do everything well
they always do everything well. we are so safe in their hands. long may it continue.
May 30, 2026
Reply from Hays Travel - Eltham
Clive,
We are so happy to hear this! We truly appreciate your kind words and continued trust in us.
We always try for the best deals for both you and Jenny
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
We appreciate your kind words.
Theresa
Assistant manager
Very helpful staff
Very helpful staff, glad we still have a local travel agent as not always easy on line doing it yourself. Would definitely book with Hayes travel again.
June 2, 2026
Reply from Hays Travel - Eltham
We are so pleased our staff were helpful. We appreciate your kind words and look forward to assisting you again!
Theresa
Assistant Manager
The agent was very pleasant and…
The agent was very pleasant and knowledgeable and took time to explain everything about our holiday
May 23, 2026
Reply from Hays Travel - Eltham
Ian Slater,
We are so pleased our agent provided excellent service and explained everything about your holiday.
Kind Regards
Melanie
Hays Travel
Very helpful and friendly staff
Very helpful and friendly staff. All very knowledgable and keen to help.
May 29, 2026
Reply from Hays Travel - Eltham
Malcolm,
We are so pleased to hear about your positive experience with our team. Thank you for your kind words!
Kind Regards
Melanie
Hays Travel
What people want is honesty what’s been offered and you get that And on time?
My experience was very good with the staff at Eltham branch. There was very patient and explain me everything.
May 30, 2026
Reply from Hays Travel - Eltham
Mr P Dhoofer,
Thank you for your wonderful 5-star review! We are so glad our team provided such a helpful and patient experience.
Kind Regards
Melanie
Hays Travel
Excellent staff member who was very…
Excellent staff member who was very helpful and gave me confidence that she knew what she was doing. Went to Portugal last year having booked the holiday via Hays and was so impressed with the service I decide to book via Hays again this year.
May 29, 2026
Reply from Hays Travel - Eltham
Mrs Byrne,
We are so pleased to hear you had another excellent experience with us! Thank you for your continued trust and positive feedback.
Kind Regards
Melanie
Hays Travel
Reply from Hays Travel - Eltham
Thank you Joy appreciate your kind words!
Glad we could get you booked and now looking at the tour myself looks amazing
Theresa
Assistant Manager
Katie from the Eltham branch helped me…
Katie from the Eltham branch helped me out no end with my trip to Milan.
May 16, 2026
Reply from Hays Travel - Eltham
We are so glad our team helped with your Milan trip. We appreciate your kind words Will pass these onto Katie
Theresa
Assistant Manager
Very friendly people who went out of…
Very friendly people who went out of their way to help me find a short break without added extras. Clearly laid out booking details and they ensured everything was covered.
May 14, 2026
Reply from Hays Travel - Eltham
We are so pleased to hear that we could help you find a short break and that your booking details were clear. Thank you for your kind words!
Theresa
Assistant Manager
Excellent service from friendly staff…
Excellent service from friendly staff who are extremely knowledgeable
May 4, 2026
Reply from Hays Travel - Eltham
We appreciate you taking the time to share your experience. It is wonderful to hear our team's knowledge and service stood out to you.
Theresa
Assistant Manager
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