Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
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I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of... See more
Company replied
fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
624 reviews
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Teresa Ryan was very professional and…
Teresa Ryan was very professional and helped me pick an amazing holiday for an amazing price! I will definitely be returning to branch to book with Teresa again!
March 25, 2026
Reply from Hays Travel - Eltham
We appreciate you sharing your experience. We are happy to hear that you are pleased with the holiday we helped you pick, and its amazing price!
Theresa
Assistant Manager
All went well holiday booked staff was…
All went well holiday booked staff was friendly n knows her job
March 17, 2026
Reply from Hays Travel - Eltham
Yujiadut
Thank you for your positive feedback
and glad able to help get you booked and something to look forward too
Theresa
Assistant Manager
Relieved and happy
Tried to book holiday on line but it was not working so called Hays travel then called in. Got flight and hotel booked within an hour and no stress. Thank you for being there Hays.
March 22, 2026
Reply from Hays Travel - Eltham
Thank you Linda for taking time to send feedback and glad about get you booked and hopefully you will
be back to book your next one
Theresa
Assistant Manager
Laura at hays Eltham branch
Laura at hays Eltham branch
Thank you so much for help us book our holiday and made it easy as this is our first disabled holiday ever and your reassurance was appreciated.
March 23, 2026
Reply from Hays Travel - Eltham
Kim,
We're so happy we could assist you in booking your holiday and making the process easy. We appreciate your kind words, especially regarding our reassurance.
Theresa
Assistant Manager
Theresa was so helpfull she needs a…
Theresa was so helpfull she needs a medal sorting out our holiday well done
March 21, 2026
Reply from Hays Travel - Eltham
Jean,
We are so happy to hear that our team member was helpful in planning your holiday! We appreciate your kind words and are grateful for the feedback.
Theresa
Assistant Manager
I spoke with Mel in Ethan shop and she…
I spoke with Mel in Ethan shop and she dune every thing for me thanks for that
March 20, 2026
Reply from Hays Travel - Eltham
Toney Cohen,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us.
Theresa
Assistant Manager
Our agent Terri was brilliant!
Terri was brilliant - friendly & efficient....she sorted our holiday for us & left us smiling!! Brilliant service!
March 17, 2026
Reply from Hays Travel - Eltham
Bob,
We're so happy to hear that our team member was able to provide such friendly and efficient service, leaving you smiling after sorting your holiday!
Theresa
Assistant Manager
As always friendly helpful (not…
As always friendly helpful (not pushy!!!) advice.
Laura was great and answered our qustions
Thanks
March 18, 2026
Reply from Hays Travel - Eltham
Thank you Dave
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found the advice helpful and not pushy.
Theresa
Assistant Manager
Very helpful and friendly staff
Very helpful and friendly staff, good advice and follow up, served by Teresa, thankyou
March 4, 2026
Reply from Hays Travel - Eltham
Thank you Tom
We appreciate your kind words! We are so glad our team was helpful, friendly, and provided good advice. Thank you for your feedback.
Theresa
Assistant Manager
I visited the eltham branch a couple of…
I visited the eltham branch a couple of times, the staff were always friendly and helpful, Theresa helped us with our holiday and we are all booked now and looking forward to it. I would recommend going there to family and friends.
March 3, 2026
Reply from Hays Travel - Eltham
Julie
I am so happy to hear that our store is friendly and helpful during your visits. It's great you are booked and looking forward to your holiday. We appreciate your recommendation!
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Patience
Thanks for taking time to feed back and hope you have an amazing time for your birthday
Theresa
Assistant Manager
I know its not the shops fault but the…
I know its not the shops fault but the company they use (vista holidays ) are very expensive
After I booked my holiday I then found it on love holidays for £900 cheaper
February 25, 2026
Reply from Hays Travel - Eltham
We appreciate you bringing this to our attention. We're sorry to hear about the price difference you found with Vista Holidays. We'll look into this matter. Thanks for your feedback.
Theresa
Assistant Manager
Christine and family
Service was excellent took time with us making sure we picked the right holiday.We always go to Hayes in Eltham they are very friendly and kind and don’t rush us and when we leave we are happy with the whole experience.
A big thank you to Hayes in Eltham
March 1, 2026
Reply from Hays Travel - Eltham
Christine Mullard,
We appreciate you taking the time to share your kind words. We're happy to hear that our team ensured you found the right holiday and that you felt valued throughout the process.
Theresa
Assistant Manager
Nearly never went.
Booked holiday with Terri who was professional throughout. 3 days later my friend had to cancel so it was just me going was extremely worried about not being able to afford this, but Terri found me another holiday same destination but for a 'Single Superior' room which was a lot cheaper, there was a little set too with Tui re the flights, as i had upgraded to 'business class' but once again Terri was spot on and resolved this, as i was going to cancel the whole thing. I look forward to booking my next holiday.
February 27, 2026
Reply from Hays Travel - Eltham
Jacki,
We're happy to hear that we could assist you with your booking and find a suitable alternative after your friend's cancellation. We appreciate you taking the time to share your experience, and we look forward to helping you with your next holiday!
Theresa
Assistant Manager
The professionalism and friendliness of…
The professionalism and friendliness of the Hays personnel. I hadn't travelled abroad for a few years, and I hadn't booked a holiday for solo travellers before, so I was a bit apprehensive, but I was put completely at ease and reassured.
February 10, 2026
Reply from Hays Travel - Eltham
Margaret
We appreciate your kind words! We are happy that our team's professionalism and friendliness made you feel at ease when booking your solo trip. We hope you have a wonderful time.
Theresa
Assistant Manager
My experience booking is ALWAYS a…
My experience booking is ALWAYS a happy one.
Melanie always goes above & beyond to find me the right holiday to suit me and my family.
All her team in Eltham branch are so welcoming and happy to help.
Thank you girls, keep up the good work. X
February 18, 2026
Reply from Hays Travel - Eltham
We're happy to hear that your booking experiences are always positive! We appreciate your kind words regarding the team's dedication to finding the perfect holiday for you and your family. Thank you for your lovely feedback!
Theresa
Assistant Manager
The staff who made it easy
February 24, 2026
Reply from Hays Travel - Eltham
Thank you for your comments, we do appreciate it.
Kind regards
Melanie
Manager
Great knowledge very helpful
February 15, 2026
Reply from Hays Travel - Eltham
Sally
We appreciate your kind words and we are so happy that we could be of assistance to you. Thank you for booking with us.
Melanie
Manager
Hays Travel
Reply from Hays Travel - Eltham
Pamela,
We are happy to hear that you had a great, relaxed, and informative experience. Thank you for your continued support and for sharing.
Glad we managed to get your book to Morocco and Liverpool when we can
Theresa
Assistant Manager
Helpful Staff
The staff were very helpful over the arranging the flights, finding an airport and days when it was possible to fly direct, They also suggested asking for airport assitance as I have a mobility problem.
February 10, 2026
Reply from Hays Travel - Eltham
Thank you for your feed back this is always appreciated.
Kind regards
Melanie
Manager
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